SG2100 switch failed?
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Have you rebooted your 2100 yet?
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@rcoleman-netgate yes, been rebooted a couple of times now and also halted, power removed waited then restored but still the same status. Will try re-flashing firmware when it's been swapped out...
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@danjeman Have you reinstalled 23.05.1 from the image that TAC sent on your ticket?
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@rcoleman-netgate power was removed - or at least that's what the on site contact said - unfortunately it is remote but we've an engineer going to site with a replacement and they will recover this one so will be able to confirm and reinstall firmware etc
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Mmm, I would confirm that power was actually removed. The few times I have seen this the switch chip registers are reset and the switch comes up normally when it's power cycled. A reboot does not do that.
Is there any additional hardware in that 2100? I have seen devices with cell modems in present like this under some circumstances.
Steve
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@stephenw10 no additional hardware just the standard 2100 max.
Our remote sites unfortunately do usually juat pull the power if they need to reboot them, so I suspect they will have in this case but hopefully I'm wrong and it's an easy fix. We've over 30 2100 maxes in similar sites with very similar config and this is the 1st time we've seen this.. it appears the site lost Internet mid afternoon (well they actually just lost their vlan gateways as the wan was working fine) and their initial troubleshooting was to reboot everything rather than raise it with us...
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Since the WAN on the 2100 is a separate NIC and doesn't go through the switch that's what I'd expect if this was simply the switch config registers being corrupted somehow. I've never seen one that was still responding that didn't recover by power cycling (yet). In the cases where the switch chip has been permanently damaged by a power surge etc it disappears entirely.
Steve
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@stephenw10 so we have the unit back and looks like they did not power cycle it.. however the vlans had gone, only vlangroup0 was present with all ports untagged...
Will flash it with 23.05.1 just in case and restore a backup etc but looks like it should be ok
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@stephenw10 in your experience, what has caused similar issues with switch registers being reset? Is it usually power related issues?
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It could be a power surge. I've only ever seen it in person on a device with a cell modem fitted. So potentially that could be due to emissions from the modem or power draw to it. I've only ever seen it on one device here though.
