Blank Web Configurator after upgrade from 22.9 to 23.05.01

[sinbox_pfs]

Hi,

After deciding to upgrade from 22.9 to 23.05.01, web configurator is no longer loading. It's showing a blank page. Firewall seems to be working fine and I did not notice any errors during upgrade. I don't seem to be able to restore back to 22.9 using the Restore Configuration feature via shell. What logs do I need to look into or provide here to help me understand what's going on?

[sinbox_pfs]

Should clarify that I was upgrading from pfSense CE (22.9?) to 23.05.01.

Tried following options:

1. PS: Resetting to factory defaults hasn't helped.
2. Trying to force upgrade packages using
   pkg-static clean -ay ; pkg-static install -fy pkg pfSense-repo pfSense-upgrade
   but get the "Certificate verification failed" error
3. I have had pfSense CE run without issues on the Sophos SG125w for a couple of years now. I took a backup of the config.xml and trying to reinstall pfSense via USB, but for some reason the Sophos refuses to boot into the USB drive even though it is recognised in the BIOS

[stephenw10]

If it was CE it would have been 2.6 or maybe 2.5.2.
22.09 would be Plus but that version was never publicly released.

Check the System and nginx logs

Check that nginx is running at all:

ps -aux | grep nginx

Check that it's listening on port 443 (or a custom port of you've set that):

sockstat | grep 443

[SteveITS]

@sinbox_pfs A blank page can be a PHP parsing error, where it can’t even load the page. Probably not a good sign. Could indicate the wrong PHP version is being used, or similar.

Restoring a configuration (file) does not change the OS or pfSense code.

[sinbox_pfs]

@stephenw10 nginx seems to be running:

[23.05.1-RELEASE][admin@pfSense.home.arpa]/root: ps -aux | grep nginx
root 391 0.0 0.9 114248 36668 - I 13Aug23 0:00.49 php-fpm: pool nginx (php-fpm)
root 392 0.0 0.9 114248 37072 - I 13Aug23 0:01.27 php-fpm: pool nginx (php-fpm)
root 73028 0.0 0.2 29060 7696 - Is 13Aug23 0:00.00 nginx: master process /usr/loca
root 73129 0.0 0.2 29060 8228 - I 13Aug23 0:00.00 nginx: worker process (nginx)
root 73307 0.0 0.2 31620 9180 - S 13Aug23 0:00.14 nginx: worker process (nginx)
root 51138 0.0 0.1 12768 2376 0 S+ 19:19 0:00.00 grep nginx

[23.05.1-RELEASE][admin@pfSense.home.arpa]/root: sockstat | grep 443
root nginx 73307 5 tcp4 *:443 :
root nginx 73307 6 tcp6 *:443 :
root nginx 73129 5 tcp4 *:443 :
root nginx 73129 6 tcp6 *:443 :
root nginx 73028 5 tcp4 *:443 :
root nginx 73028 6 tcp6 *:443 :

@SteveITS I came across a few other posts where users faced similar issue after upgrading from 2.6 to pfSense CE. Is there a way to reinstall the PHP packages without having to perform a fresh install?

[sinbox_pfs]

@stephenw10 you are correct...it should have been either 2.6 or 2.5.2

[stephenw10]

Does pkg-static update succeed? If it fails try running pfSense-repoc first.

If that succeeds you can try force reinstalling the php components:
https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#forced-pkg-reinstall

However at that point it might be easier to reinstall clean.

Steve

[sinbox_pfs]

@stephenw10 said in Blank Web Configurator after upgrade from 22.9 to 23.05.01:

Does pkg-static update succeed? If it fails try running pfSense-repoc first.

pkg-static fails with the Certificate Verification failed error (I have tried power cycling the system a few times; along with checking the date/time is in sync with an NTP server)

pfSense-repoc does not seem right to me:

pkg-static: No package(s) matching pfSense-pkg-*
pfSense-repoc: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-*
pfSense-repoc: no pfSense packages installed

I'm running this on a Sophos SG125w. Looks like a clean reinstall is the best option, but for some reason I was not able boot off an USB stick. I'll keep trying...

[rcoleman-netgate]

@sinbox_pfs said in Blank Web Configurator after upgrade from 22.9 to 23.05.01:

I'm running this on a Sophos SG125w. Looks like a clean reinstall is the best option, but for some reason I was not able boot off an USB stick. I'll keep trying...

Two questions:

1. what are the last 8 chars of your NDI?

2. What was your shopify order # for your Plus license/token?

[stephenw10]

@sinbox_pfs said in Blank Web Configurator after upgrade from 22.9 to 23.05.01:

pfSense-repoc does not seem right to me:

pkg-static: No package(s) matching pfSense-pkg-*
pfSense-repoc: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-*
pfSense-repoc: no pfSense packages installed

Yeah that looks like an old repoc pkg that had a bug.
What does pkg-static info -x pfsense show the package version is?

[sinbox_pfs]

@stephenw10

pfSense-23.05.1
pfSense-Status_Monitoring-php82-1.8_3
pfSense-base-23.05.1
pfSense-boot-23.05.1
pfSense-default-config-23.05.1
pfSense-kernel-pfSense-23.05.1
pfSense-rc-23.05.1
pfSense-repo-23.05.1
pfSense-repoc-20230605
pfSense-upgrade-1.0_68
php82-pfSense-module-0.95

[sinbox_pfs]

@rcoleman-netgate

NDI is *********99bb3488

The Order # for the license was SO23-83777

[stephenw10]

Hmm, that all look good. I can see that NDI chekcing in and it's being validated.

After running that pkg-static update still fails?

Try pkg-static -d update to see more error output.