Blank Web Configurator after upgrade from 22.9 to 23.05.01

SteveITS

@sinbox_pfs A blank page can be a PHP parsing error, where it can’t even load the page. Probably not a good sign. Could indicate the wrong PHP version is being used, or similar.

Restoring a configuration (file) does not change the OS or pfSense code.

sinbox_pfs

@stephenw10 nginx seems to be running:

[23.05.1-RELEASE][admin@pfSense.home.arpa]/root: ps -aux | grep nginx
root 391 0.0 0.9 114248 36668 - I 13Aug23 0:00.49 php-fpm: pool nginx (php-fpm)
root 392 0.0 0.9 114248 37072 - I 13Aug23 0:01.27 php-fpm: pool nginx (php-fpm)
root 73028 0.0 0.2 29060 7696 - Is 13Aug23 0:00.00 nginx: master process /usr/loca
root 73129 0.0 0.2 29060 8228 - I 13Aug23 0:00.00 nginx: worker process (nginx)
root 73307 0.0 0.2 31620 9180 - S 13Aug23 0:00.14 nginx: worker process (nginx)
root 51138 0.0 0.1 12768 2376 0 S+ 19:19 0:00.00 grep nginx

[23.05.1-RELEASE][admin@pfSense.home.arpa]/root: sockstat | grep 443
root nginx 73307 5 tcp4 *:443 :
root nginx 73307 6 tcp6 *:443 :
root nginx 73129 5 tcp4 *:443 :
root nginx 73129 6 tcp6 *:443 :
root nginx 73028 5 tcp4 *:443 :
root nginx 73028 6 tcp6 *:443 :

@SteveITS I came across a few other posts where users faced similar issue after upgrading from 2.6 to pfSense CE. Is there a way to reinstall the PHP packages without having to perform a fresh install?

sinbox_pfs

@stephenw10 you are correct...it should have been either 2.6 or 2.5.2

stephenw10

Does pkg-static update succeed? If it fails try running pfSense-repoc first.

If that succeeds you can try force reinstalling the php components:
https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#forced-pkg-reinstall

However at that point it might be easier to reinstall clean.

Steve

sinbox_pfs

@stephenw10 said in Blank Web Configurator after upgrade from 22.9 to 23.05.01:

Does pkg-static update succeed? If it fails try running pfSense-repoc first.

pkg-static fails with the Certificate Verification failed error (I have tried power cycling the system a few times; along with checking the date/time is in sync with an NTP server)

pfSense-repoc does not seem right to me:

pkg-static: No package(s) matching pfSense-pkg-*
pfSense-repoc: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-*
pfSense-repoc: no pfSense packages installed

I'm running this on a Sophos SG125w. Looks like a clean reinstall is the best option, but for some reason I was not able boot off an USB stick. I'll keep trying...

rcoleman-netgate

@sinbox_pfs said in Blank Web Configurator after upgrade from 22.9 to 23.05.01:

I'm running this on a Sophos SG125w. Looks like a clean reinstall is the best option, but for some reason I was not able boot off an USB stick. I'll keep trying...

Two questions:

what are the last 8 chars of your NDI?
What was your shopify order # for your Plus license/token?

stephenw10

@sinbox_pfs said in Blank Web Configurator after upgrade from 22.9 to 23.05.01:

pfSense-repoc does not seem right to me:

pkg-static: No package(s) matching pfSense-pkg-*
pfSense-repoc: si_get_packages: failed to run the pkg info command: /usr/local/sbin/pkg-static info -R --raw-format json-compact pfSense-pkg-*
pfSense-repoc: no pfSense packages installed

Yeah that looks like an old repoc pkg that had a bug.
What does pkg-static info -x pfsense show the package version is?

sinbox_pfs

@stephenw10

pfSense-23.05.1
pfSense-Status_Monitoring-php82-1.8_3
pfSense-base-23.05.1
pfSense-boot-23.05.1
pfSense-default-config-23.05.1
pfSense-kernel-pfSense-23.05.1
pfSense-rc-23.05.1
pfSense-repo-23.05.1
pfSense-repoc-20230605
pfSense-upgrade-1.0_68
php82-pfSense-module-0.95

sinbox_pfs

@rcoleman-netgate

NDI is *********99bb3488

The Order # for the license was SO23-83777

stephenw10

Hmm, that all look good. I can see that NDI chekcing in and it's being validated.

After running that pkg-static update still fails?

Try pkg-static -d update to see more error output.