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    Package Manager / Install is incredibly slow on 6100 since updating to 23.05.1

    Scheduled Pinned Locked Moved General pfSense Questions
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    • Z
      zaphood @stephenw10
      last edited by

      @stephenw10

      Thanks for the tip. Nothing to update, so the command runs smoothly.

      1 Reply Last reply Reply Quote 0
      • Z
        zaphood @michmoor
        last edited by zaphood

        @michmoor
        I can see this now on 3 different boxes (NG3100, NG6100 and a China Box with Pfsense +. All off them take an awful long time to load the packages repository (ranging from 30s to 3 minutes, independent of the box). I updated them already some time ago, still this did not change

        GertjanG 1 Reply Last reply Reply Quote 0
        • GertjanG
          Gertjan @zaphood
          last edited by

          @zaphood said in Package Manager / Install is incredibly slow on 6100 since updating to 23.05.1:

          (ranging from 30s to 3 minutes, independent of the box)

          Could this be the "IPv6 announced to be present, but actually not working so it falls back to IPv4 after XX time" ?

          See the Netgate pfSense manual (packahe / update issues) and a zillion examples here on the forum how to do a console or SSH base command where you can do the package requesting 'manually', and see if there is a time out for one of them.
          And if the used host names resolved fine.
          Etc.

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          Z 1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            It could be.

            If pkg -d update seems to wait but pkg -d4 update completes quickly that's probably the issue.

            1 Reply Last reply Reply Quote 0
            • Z
              zaphood @Gertjan
              last edited by

              @Gertjan
              Installed cron manually (pkg install pfSense-pkg-Cron), all fine and very fast via ssh.
              Seems the effect is related to the Web UI.

              BTW: I have blocked all IPV6 traffic

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Are you still seeing that? There was an issue with the backend load handling yesterday that is now resolved.

                Z planedropP 2 Replies Last reply Reply Quote 0
                • Z
                  zaphood @stephenw10
                  last edited by zaphood

                  @stephenw10

                  Just installed nut via Web UI to check, went super fast. Seems to me you are right, that this problem on the backend might have caused the package manager process to slow down that heavily.

                  Thanks to everyone for your help!

                  1 Reply Last reply Reply Quote 1
                  • planedropP
                    planedrop @stephenw10
                    last edited by

                    @stephenw10 Any idea if this issue came back today 8/30? I'm seeing this on at least one firewall (Netgate 3100), incredibly slow package manager loading times (including for already installed packages). Updating a package (system patches) also took like 10 minutes instead of the usual less than 1.

                    Rest of the GUI is super snappy, throughput is good, CPU isn't maxed, and RAM is below 50%; oh and DNS works super fast.

                    T GertjanG 2 Replies Last reply Reply Quote 0
                    • T
                      Thondwe @planedrop
                      last edited by

                      @planedrop Same issue here - really slow getting installed packages, or looking for system updates etc.

                      1 Reply Last reply Reply Quote 0
                      • GertjanG
                        Gertjan @planedrop
                        last edited by

                        @planedrop said in Package Manager / Install is incredibly slow on 6100 since updating to 23.05.1:

                        Updating a package (system patches) also took like 10 minutes instead of the usual less than 1.

                        Check, for example these messages, and do the tests proposed.

                        No "help me" PM's please. Use the forum, the community will thank you.
                        Edit : and where are the logs ??

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Looks like a possible IPv6 issue. Easy to test by checking for pkg updates and specifying v4 at the CLI: pkg-static -d4 update
                          If that returns quickly and pkg-static -d6 update just eventually timesout that's the problem.
                          You can workaround it, until it's resolved, by setting prefer IPv4 in Sys > Adv > Networking.

                          Steve

                          T 1 Reply Last reply Reply Quote 3
                          • T
                            Thondwe @stephenw10
                            last edited by

                            @stephenw10 Yep ipv6 access is borked - IIRC this has happened before. Will set the prefer IPv4 switch - I assume that's just for pfsense's own use of DNS?

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Yes, that's just for pfSense's own connections.

                              1 Reply Last reply Reply Quote 0
                              • P
                                PlyrStar93
                                last edited by PlyrStar93

                                I also had this problem with Packet Manager on a pfSense 2.7 CE installation some weeks ago and Googled the issue without a solution, until I encountered the problem today on both a 8200MAX and a custom installed system and actually checked the forum and finally know the issue is related to IPv6.

                                My IPv6 connection is working just fine and I can ping Google/YouTube/etc. IPv6 addresses and load the websites no problem. It appears Netgate server IPv6 is down. Tried pinging www.pfsense.org and forum.netgate.com and they both resolve to IPv6 addresses but there was no response. IPv4 ping did get a response.
                                netgate.png

                                To make sure it's not just the pfSense website doesn't respond to PING requests, I actually tested on my laptop with IPv4 disabled, and neither site will load in web browser. Other IPv6 enabled sites are fine. I also tested on my phone's cellular data which has IPv6, and I'd have to wait several seconds before the site starts loading, so I'm assuming it was trying IPv6 first and then fell back to IPv4.

                                At least it's good to know the issue seems to be with Netgate's server and it's not my configuration error or file corruption or so. I'd rather keep IPv6 enabled so that websites can see me logging in with IPv6 address, but hopefully the issue will get resolved eventually.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Yes, it looks like a routing issue. It should be resolved shortly.

                                  planedropP 1 Reply Last reply Reply Quote 1
                                  • planedropP
                                    planedrop @stephenw10
                                    last edited by

                                    @stephenw10 Thanks for the help and the answers here, I concur ipv4 seems to be fine, good to know!

                                    1 Reply Last reply Reply Quote 1
                                    • P
                                      PlyrStar93
                                      last edited by PlyrStar93

                                      The Netgate servers' IPv6 connection is back up and looks like we're all good now. There was a new version of Snort on my 8200MAX and it updated super fast (which I tried earlier and kept getting stuck), and Package Manager is loading as it should, with IPv6 enabled on my WAN.

                                      1 Reply Last reply Reply Quote 2
                                      • planedropP
                                        planedrop
                                        last edited by

                                        I too can confirm it is a lot faster now, seems like we are good to go!

                                        1 Reply Last reply Reply Quote 1
                                        • GertjanG
                                          Gertjan
                                          last edited by

                                          Same thing here - see top right :

                                          da88108c-55b0-48c1-85ab-40fef1d4ac0b-image.png

                                          IPv6 is back, for the forum.

                                          The pfSense pack manager also populates again.

                                          No "help me" PM's please. Use the forum, the community will thank you.
                                          Edit : and where are the logs ??

                                          1 Reply Last reply Reply Quote 1
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Yup, the local issue was resolved. Should be good now.

                                            1 Reply Last reply Reply Quote 1
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