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DirecTV Stream not working on Fire TV

General pfSense Questions
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  • J
    jdeve
    last edited by Aug 31, 2023, 12:43 PM

    Hi,

    First time here. I am new to PFS ense and just installed 2.7 for my home office on a firewall appliance device. I have PF Sense standard wizard settings. Everything is working except my DirecTV Stream app on my Fire TV is having problems. It works for a while then the app says no internet connection. Other FireTV apps work and the FireTV Speedtest shows 200+mb down. I can usually fiddle with its network settings and get it to work again for a few hours then next day it is not working again.

    DirecTV Stream is working fine on my PC's and on the Android app on my phone.

    My setup is Spectrum cable modem 500/20 (no wifi or router built in) to the firewall to a TP-Link Ax11000 Router in AP mode.

    Appreciate any help with this.

    thanks,
    John

    S 1 Reply Last reply Aug 31, 2023, 1:50 PM Reply Quote 0
    • S
      stephenw10 Netgate Administrator @jdeve
      last edited by Aug 31, 2023, 1:50 PM

      @jdeve said in DirecTV Stream not working on Fire TV:

      DirecTV Stream is working fine on my PC's and on the Android app on my phone.

      Are those also behind pfSense?

      Do you see any blocked traffic in the firewall logs when the app fails?

      Steve

      J 1 Reply Last reply Aug 31, 2023, 2:20 PM Reply Quote 0
      • J
        jdeve @stephenw10
        last edited by Aug 31, 2023, 2:20 PM

        @stephenw10 no

        1 Reply Last reply Reply Quote 0
        • S
          stephenw10 Netgate Administrator
          last edited by Aug 31, 2023, 2:26 PM

          No they are not behind pfSense or no there are no block logs?

          J 1 Reply Last reply Aug 31, 2023, 2:35 PM Reply Quote 0
          • J
            jdeve @stephenw10
            last edited by Aug 31, 2023, 2:35 PM

            @stephenw10 Sorry, no to both.

            1 Reply Last reply Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Aug 31, 2023, 2:37 PM

              Ok then the first thing is to test using either a PC or the phone app on the wifi behind pfSense and see if they are also affected.

              J 1 Reply Last reply Aug 31, 2023, 2:51 PM Reply Quote 0
              • J
                jdeve @stephenw10
                last edited by Aug 31, 2023, 2:51 PM

                @stephenw10 Behind PF Sense meaning I need to put a Wi-Fi router between my cable modem and PF Sense firewall and test there? It worked yesterday before PFSense and I assume would work now. Also, mentioned in my OP the DirecTV Stream works fine through chrome on my PC and my phone with PF Sense router. It is somehow just DirecTV Stream not working on my FireTV but FireTV working for everything else. Also, I can confirm that my FireTV DirecTV Stream is working fine with my T-Mobile home internet (no PF Sense). right now. thanks,

                1 Reply Last reply Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Aug 31, 2023, 3:12 PM

                  No that would be commonly referred to as in front of pfSense. What I mean is in the same subnet, with the same route to the internet, as the FireTV. So to test whether this is something affecting all DirectTV streams or is unique to the FireTV/app.

                  J 1 Reply Last reply Aug 31, 2023, 3:55 PM Reply Quote 0
                  • J
                    jdeve @stephenw10
                    last edited by Aug 31, 2023, 3:55 PM

                    @stephenw10 Yes, Thank you for that clarification. Everything I have is now behind PF Sense. Everything same subnet and route for now, DirecTV app on phone works, DirecTV on Crome on PC's work, just isn't working on FireTV DirecTV app. Will sometimes work for hours but then not wok the next day. I don't know why it sometime works.

                    1 Reply Last reply Reply Quote 0
                    • S
                      stephenw10 Netgate Administrator
                      last edited by Aug 31, 2023, 4:47 PM

                      Are you using IPv6 at all?

                      J 1 Reply Last reply Aug 31, 2023, 4:56 PM Reply Quote 0
                      • J
                        jdeve @stephenw10
                        last edited by Aug 31, 2023, 4:56 PM

                        @stephenw10 My FireTV network settings show an IPv6 an assigned IPv6 address.

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Aug 31, 2023, 4:57 PM

                          Hmm, maybe the other devices do not?

                          J 1 Reply Last reply Aug 31, 2023, 4:59 PM Reply Quote 0
                          • J
                            jdeve @stephenw10
                            last edited by Aug 31, 2023, 4:59 PM

                            @stephenw10 Just unchecked allow IPv6 and started working for the first time today.

                            1 Reply Last reply Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Aug 31, 2023, 5:01 PM

                              Ah, interesting. You might check out general IPv6 connectivity from another client then.

                              1 Reply Last reply Reply Quote 0
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