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    Single Website Blocked

    Scheduled Pinned Locked Moved General pfSense Questions
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    • johnpozJ
      johnpoz LAYER 8 Global Moderator @kaysersosa
      last edited by johnpoz

      @kaysersosa said in Single Website Blocked:

      https://www.idrive.com/

      Loads fine here.. How did they determine it was your router exactly?

      That site doesn't answer ping, but it loads just fine.

      What does it resolve to for you?

      C:\>dig www.idrive.com +short
      148.66.234.46
      
      C:\>dig @8.8.8.8 www.idrive.com +short
      148.66.234.46
      

      So here is the thing.. If it resolves to the correct IP, and you try and open it - pfsense would pass on your SYN to its next hop to open a connection.. Once that syn leaves pfsense, its no longer up to your router if you get a response..

      Its possible the site just blocks your IP or network, etc.. Or it could be a routing problem upstream of you with your isp, or even with the peer connection to the rest of the internet from your isp. But once the traffic leaves pfsense wan, getting a response is out of the hands of pfsense.

      So do a simple sniff on your wan when you try and go there. If you see the syn, with pfsense wan IP as the source and you do not get an answer - how is that pfsense(your routers) problem?

      When you do a trace to that IP do you get past pfsense in the trace? Look in your pfsense state table for that destination IP.. Or as said you could actually do a packet capture in pfsense to validate pfsense is sending on the SYN..

      An intelligent man is sometimes forced to be drunk to spend time with his fools
      If you get confused: Listen to the Music Play
      Please don't Chat/PM me for help, unless mod related
      SG-4860 24.11 | Lab VMs 2.8, 24.11

      kaysersosaK 1 Reply Last reply Reply Quote 0
      • kaysersosaK
        kaysersosa @johnpoz
        last edited by

        ===@johnpoz said in Single Website Blocked:

        How did they determine it was your router exactly?

        Traceroute was the main thing they checked. They did a couple of others things, but don't fully remember, it has been at least a month or more. Don't believe they said it was my router exactly but that they were not blocking anything.

        Here is what I get from ping and tracert from my system in my LAN.

        C:\WINDOWS\system32>ping www.idrive.com

        Pinging www.idrive.com [148.66.234.46] with 32 bytes of data:
        Request timed out.
        Request timed out.
        Request timed out.
        Request timed out.

        Ping statistics for 148.66.234.46:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

        C:\WINDOWS\system32>tracert www.idrive.com

        Tracing route to www.idrive.com [148.66.234.46]
        over a maximum of 30 hops:

        1 <1 ms <1 ms <1 ms pfSense-kayserhome.localdomain [10.7.13.1]
        2 1 ms 1 ms 1 ms 10.26.0.114
        3 * * * Request timed out.
        4 1 ms 1 ms 1 ms 23-255-224-203.mci.googlefiber.net [23.255.224.203]
        5 2 ms * * e0-61.core2.mci3.he.net [184.105.39.117]
        6 2 ms 2 ms 2 ms kanc-b2-link.ip.twelve99.net [213.248.81.53]
        7 * * 2 ms kanc-bb2-link.ip.twelve99.net [62.115.138.74]
        8 * 12 ms * dls-bb2-link.ip.twelve99.net [62.115.139.189]
        9 12 ms 11 ms 12 ms dls-b23-link.ip.twelve99.net [62.115.138.65]
        10 21 ms 22 ms 22 ms flexential-ic-350576.ip.twelve99-cust.net [62.115.183.13]
        11 57 ms 57 ms 56 ms be24.bbrt02.dal01.flexential.net [148.66.237.226]
        12 57 ms 57 ms 57 ms be106.bbrt01.las03.flexential.net [66.51.7.70]
        13 57 ms 57 ms 57 ms be10.bbrt02.las03.flexential.net [66.51.7.90]
        14 57 ms 56 ms 57 ms be154.bbrt02.lax10.flexential.net [148.66.236.3]
        15 57 ms 57 ms 57 ms be10.bbrt01.lax10.flexential.net [148.66.236.4]
        16 57 ms 57 ms 57 ms be153.bbrt02.pdx02.flexential.net [148.66.236.0]
        17 57 ms 57 ms 57 ms be32.crrt02.pdx02.flexential.net [66.51.6.134]
        18 56 ms 57 ms 56 ms v62.rtsw06.viawest.net [66.51.6.122]
        19 * * * Request timed out.
        20 * * * Request timed out.
        21 * * * Request timed out.
        22 * * * Request timed out.
        23 * * * Request timed out.
        24 * * * Request timed out.
        25 * * * Request timed out.
        26 * * * Request timed out.
        27 * * * Request timed out.
        28 * * * Request timed out.
        29 * * * Request timed out.
        30 * * * Request timed out.

        Trace complete.

        johnpozJ 1 Reply Last reply Reply Quote 0
        • johnpozJ
          johnpoz LAYER 8 Global Moderator @kaysersosa
          last edited by johnpoz

          @kaysersosa said in Single Website Blocked:

          So see once you get past your network.. look at hop 4 for example that is inside your isp network, and next hop is past your isp googlefiber network from the name returned.

          So you have left your network - the traffic not getting to the destination or return back to you is outside your control.

          So how is your router? now traceroute is not going to be sending traffic to port 80 or 443.. Unless you called that out with your traceroute that does tcp.. like that linux it is just tcptraceroute, I think you can do it on windows if you have winpcap library installed.

          But you see traffic get past your pfsense in a traceroute then its not pfsense blocking to that IP.. If you do a tcp trace with a port, or do a simple packet capture and see it leave pfsense.. Then its not a pfsense issue..

          tcptrace.jpg

          An intelligent man is sometimes forced to be drunk to spend time with his fools
          If you get confused: Listen to the Music Play
          Please don't Chat/PM me for help, unless mod related
          SG-4860 24.11 | Lab VMs 2.8, 24.11

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            What error do you see when you try to access it from a browser?

            Try running a port test to it on 443 from pfSense in Diag > Test Port.

            Steve

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            • kaysersosaK
              kaysersosa
              last edited by

              I just remember that when I was on with the Google Fiber tech. He had me unplug my router and connect directly to their network. I was able to access the site without issue.

              johnpozJ 1 Reply Last reply Reply Quote 0
              • kaysersosaK
                kaysersosa
                last edited by

                This is the PING and TRACERT from directly connected to the ISP connection.

                Trace complete.ISP ping-tracert.txt

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  That appears to be exactly the same as from the pfSense LAN. Neither are good tests because the end server doesn't respond to either icmp or the udp traceroute packets.

                  Try this:

                  Screenshot from 2023-10-17 20-32-23.png

                  kaysersosaK 1 Reply Last reply Reply Quote 0
                  • johnpozJ
                    johnpoz LAYER 8 Global Moderator @kaysersosa
                    last edited by johnpoz

                    @kaysersosa said in Single Website Blocked:

                    He had me unplug my router and connect directly to their network. I was able to access the site without issue.

                    And did this change your IP? With a cable modem that would for sure.. I assume it would because your mac changed and you would get a different IP from the isp..

                    Clone the mac of your pc, and let pfsense wan grab a new IP via dhcp.. or just alter your mac a bit so it grabs a new IP.

                    If the traffic leaves pfsense - its not pfsense issue.. There isnt going to be much difference in that test port test.. Other than a way to test to a port without a browser, etc..

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.11 | Lab VMs 2.8, 24.11

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                    • kaysersosaK
                      kaysersosa @stephenw10
                      last edited by

                      @stephenw10 I get a Connection failed.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Yeah if the site refuses even a syn from your IP it's not pfSense filtering and it's not an MTU issue so check your IP in the two situations. I'd bet it's got onto some blacklist the destination server is filtering.

                        johnpozJ 1 Reply Last reply Reply Quote 0
                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator @stephenw10
                          last edited by

                          @stephenw10 I show the IP he connects to forum with from googlefiber on these 2 lists.

                          blocked.jpg

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

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