support TAC
-
Hi i purchased 10 pfsense 6100 appliance from official reseller.
Web gui says that appliance has already been registered.
What should I do if i need tac support?
It should be enabled with pfsense+ 23.05 if I'm not wrong.
How can i contact pfsense support?
Can i open a ticket?
Can i download pfsense+ from somewhere for my registered netgate appliance?
I would like to upgrade offlinethanks a lot
-
@reynold you can open a ticket at go.netgate.com to ask for details.
to reinstall, free ticket:
https://docs.netgate.com/pfsense/en/latest/solutions/netgate-6100/reinstall-pfsense.html
...might be a good idea if you're not 100% sure it's not been used. -
@SteveITS said in support TAC:
@reynold you can open a ticket at go.netgate.com to ask for details.
to reinstall, free ticket:
https://docs.netgate.com/pfsense/en/latest/solutions/netgate-6100/reinstall-pfsense.html
...might be a good idea if you're not 100% sure it's not been used.Thanks,
I did not understand what you mean
might be a good idea if you're not 100% sure it's not been used.
I purchased netgate 6100 from official partnermany thanks
-
@reynold said in support TAC:
I did not understand what you mean
might be a good idea if you're not 100% sure it's not been used.Well you wrote "Web gui says that appliance has already been registered." To be honest, I do not really pay attention to registration since we are the ones selling these to our clients, and someone else is ordering them, so I just set them up. :) Netgate TAC should be able to answer any questions about your device.
But, the only way to "upgrade offline" is to reinstall from USB.
-
Netgate appliances do not need to be registered by the end user. They are already registered before they are ever shipped.
Yes, open a ticket with us to get the recovery image if you need it:
https://www.netgate.com/tac-support-request -
@stephenw10 thanks
