Wildix and pfsense
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Dear all,
lately we have Wildix phone systems, some phones are having some difficulties to register their self with the SIP phone.
the manual does says https://manuals.wildix.com/ports-used-by-wildix-services/
Our lan rules are attached,
do I have to add some rules for those services ?
thank you
![Screen Shot 2017-05-02 at 02.17.43.png](/public/imported_attachments/1/Screen Shot 2017-05-02 at 02.17.43.png)
![Screen Shot 2017-05-02 at 02.17.43.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-02 at 02.17.43.png_thumb) -
This is just phones behind pfSense and a PBX on the internet somewhere?
Those are all the rules you have on LAN?
Steve
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This is just phones behind pfSense and a PBX on the internet somewhere?
Those are all the rules you have on LAN?
Steve
yes Stephen,
the PBX is on the internet and those are the only rules I have on the LAN,
phones are not receiving external calls just internal.
do I have to do open some ports on the WAN side ?
when I create any to any rules on the lan side stuff start working.
the outbound rules are as shown on the screenshot.the phones connect with the pbx using a dns name ( domain.sip.com example ).
thank you
![Screen Shot 2017-05-02 at 10.02.16.png](/public/imported_attachments/1/Screen Shot 2017-05-02 at 10.02.16.png)
![Screen Shot 2017-05-02 at 10.02.16.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-02 at 10.02.16.png_thumb) -
I managed to open more ports. according to the manual.
see attached pictures, but the voice is not working.![Screen Shot 2017-05-02 at 13.35.32.png](/public/imported_attachments/1/Screen Shot 2017-05-02 at 13.35.32.png)
![Screen Shot 2017-05-02 at 13.35.32.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-02 at 13.35.32.png_thumb) -
The phones receive internal calls? They ring and voice works both ways?
But calls from an external phones never come through? Don't even ring?
That sounds much more like a PBX issue.
Try setting a rule on LAN to allow one phone IP address to access any port as a test. If that phone is still unable to connect out to the PBX and take calls it's almost certainly not a firewall problem.
Steve
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The phones receive internal calls? They ring and voice works both ways?
But calls from an external phones never come through? Don't even ring?
That sounds much more like a PBX issue.
Try setting a rule on LAN to allow one phone IP address to access any port as a test. If that phone is still unable to connect out to the PBX and take calls it's almost certainly not a firewall problem.
Steve
Thank you Stephen,
according to the manual I have to open those outgoing ports
– RTP: from 10000 to 15000 (SIP-RTP page)I've created this rule as shown on the screenshots, is it the correct way to do so ?
![Screen Shot 2017-05-03 at 10.06.29.png](/public/imported_attachments/1/Screen Shot 2017-05-03 at 10.06.29.png)
![Screen Shot 2017-05-03 at 10.06.29.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-03 at 10.06.29.png_thumb) -
Yes, that will allow that traffic out from the phones on the LAN on those ports.
But like I said I would suggest just opening all ports for one phone as a test if you're still have problems.
Steve