Wildix and pfsense

Jamerson

Dear all,
lately we have Wildix phone systems, some phones are having some difficulties to register their self with the SIP phone.
the manual does says https://manuals.wildix.com/ports-used-by-wildix-services/
Our lan rules are attached,
do I have to add some rules for those services ?
thank you
![Screen Shot 2017-05-02 at 02.17.43.png](/public/imported_attachments/1/Screen Shot 2017-05-02 at 02.17.43.png)
![Screen Shot 2017-05-02 at 02.17.43.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-02 at 02.17.43.png_thumb)

stephenw10

This is just phones behind pfSense and a PBX on the internet somewhere?

Those are all the rules you have on LAN?

Steve

Jamerson

@stephenw10:

This is just phones behind pfSense and a PBX on the internet somewhere?

Those are all the rules you have on LAN?

Steve

yes Stephen,
the PBX is on the internet and those are the only rules I have on the LAN,
phones are not receiving external calls just internal.
do I have to do open some ports on the WAN side ?
when I create any to any rules on the lan side stuff start working.
the outbound rules are as shown on the screenshot.

the phones connect with the pbx using a dns name ( domain.sip.com example ).

thank you

![Screen Shot 2017-05-02 at 10.02.16.png](/public/imported_attachments/1/Screen Shot 2017-05-02 at 10.02.16.png)
![Screen Shot 2017-05-02 at 10.02.16.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-02 at 10.02.16.png_thumb)

Jamerson

I managed to open more ports. according to the manual.
see attached pictures, but the voice is not working.

![Screen Shot 2017-05-02 at 13.35.32.png](/public/imported_attachments/1/Screen Shot 2017-05-02 at 13.35.32.png)
![Screen Shot 2017-05-02 at 13.35.32.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-02 at 13.35.32.png_thumb)

stephenw10

The phones receive internal calls? They ring and voice works both ways?

But calls from an external phones never come through? Don't even ring?

That sounds much more like a PBX issue.

Try setting a rule on LAN to allow one phone IP address to access any port as a test. If that phone is still unable to connect out to the PBX and take calls it's almost certainly not a firewall problem.

Steve

Jamerson

@stephenw10:

The phones receive internal calls? They ring and voice works both ways?

But calls from an external phones never come through? Don't even ring?

That sounds much more like a PBX issue.

Try setting a rule on LAN to allow one phone IP address to access any port as a test. If that phone is still unable to connect out to the PBX and take calls it's almost certainly not a firewall problem.

Steve

Thank you Stephen,
according to the manual I have to open those outgoing ports
– RTP: from 10000 to 15000 (SIP-RTP page)

I've created this rule as shown on the screenshots, is it the correct way to do so ?

![Screen Shot 2017-05-03 at 10.06.29.png](/public/imported_attachments/1/Screen Shot 2017-05-03 at 10.06.29.png)
![Screen Shot 2017-05-03 at 10.06.29.png_thumb](/public/imported_attachments/1/Screen Shot 2017-05-03 at 10.06.29.png_thumb)

stephenw10

Yes, that will allow that traffic out from the phones on the LAN on those ports.

But like I said I would suggest just opening all ports for one phone as a test if you're still have problems.

Steve