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    NUT Package (2.8.1 and above)

    Scheduled Pinned Locked Moved UPS Tools
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    • A
      apremselaar @dennypage
      last edited by

      @dennypage I have the same symptoms with the tripplite_usb driver.
      I have a quirk registered and "user=root" in the config file.

      it worked without issue with version 2.8.2 and stopped working with 2.8.2_1 (as previously reported by others)

      I've tried unplugging the UPS' USB cable and plugging it back in. I've tried manually loading the driver as the root user, the netgate (in my case the 4100) recognizes that the UPS is connected and on ugen0.2

      I haven't attempted a downgrade yet to get it working again, I've just stopped the NUT daemon for now but I would like for this to be working again.

      dennypageD 1 Reply Last reply Reply Quote 0
      • dennypageD
        dennypage @apremselaar
        last edited by

        @apremselaar said in NUT Package (2.8.1 and above):

        I have the same symptoms with the tripplite_usb driver.
        I have a quirk registered and "user=root" in the config file.

        Thank you for letting me know. I do appreciate it.

        Can you please let me know what UPS model you have?

        Also, can you let me know the output from "usbconfig -v" please? Thanks

        A 1 Reply Last reply Reply Quote 0
        • A
          apremselaar @dennypage
          last edited by

          @dennypage Sure. I have a Tripp Lite Smart500RT1U

          here's the output of usbconfig -v:

          ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
          ugen0.1.0: uhub0: <Intel XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1>
          
            bLength = 0x0012
            bDescriptorType = 0x0001
            bcdUSB = 0x0300
            bDeviceClass = 0x0009  <HUB>
            bDeviceSubClass = 0x0000
            bDeviceProtocol = 0x0003
            bMaxPacketSize0 = 0x0009
            idVendor = 0x0000
            idProduct = 0x0000
            bcdDevice = 0x0100
            iManufacturer = 0x0001  <Intel>
            iProduct = 0x0002  <XHCI root HUB>
            iSerialNumber = 0x0000  <no string>
            bNumConfigurations = 0x0001
          
          
           Configuration index 0
          
              bLength = 0x0009
              bDescriptorType = 0x0002
              wTotalLength = 0x001f
              bNumInterfaces = 0x0001
              bConfigurationValue = 0x0001
              iConfiguration = 0x0000  <no string>
              bmAttributes = 0x0040
              bMaxPower = 0x0000
          
              Interface 0
                bLength = 0x0009
                bDescriptorType = 0x0004
                bInterfaceNumber = 0x0000
                bAlternateSetting = 0x0000
                bNumEndpoints = 0x0001
                bInterfaceClass = 0x0009  <HUB>
                bInterfaceSubClass = 0x0000
                bInterfaceProtocol = 0x0000
                iInterface = 0x0000  <no string>
          
               Endpoint 0
                  bLength = 0x0007
                  bDescriptorType = 0x0005
                  bEndpointAddress = 0x0081  <IN>
                  bmAttributes = 0x0003  <INTERRUPT>
                  wMaxPacketSize = 0x0002
                  bInterval = 0x00ff
                  bRefresh = 0x0000
                  bSynchAddress = 0x0000
          
                Additional Descriptor
          
                bLength = 0x06
                bDescriptorType = 0x30
                bDescriptorSubType = 0x00
                 RAW dump:
                 0x00 | 0x06, 0x30, 0x00, 0x00, 0x00, 0x00
          
          
          
          
          ugen0.2: <Tripp Lite TRIPP LITE SMART500RT1U> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (0mA)
          
            bLength = 0x0012
            bDescriptorType = 0x0001
            bcdUSB = 0x0110
            bDeviceClass = 0x0000  <Probed by interface class>
            bDeviceSubClass = 0x0000
            bDeviceProtocol = 0x0000
            bMaxPacketSize0 = 0x0008
            idVendor = 0x09ae
            idProduct = 0x0001
            bcdDevice = 0x000a
            iManufacturer = 0x0001  <Tripp Lite >
            iProduct = 0x0002  <TRIPP LITE SMART500RT1U >
            iSerialNumber = 0x0000  <no string>
            bNumConfigurations = 0x0001
          
          
           Configuration index 0
          
              bLength = 0x0009
              bDescriptorType = 0x0002
              wTotalLength = 0x0022
              bNumInterfaces = 0x0001
              bConfigurationValue = 0x0001
              iConfiguration = 0x0000  <no string>
              bmAttributes = 0x00c0
              bMaxPower = 0x0000
          
              Interface 0
                bLength = 0x0009
                bDescriptorType = 0x0004
                bInterfaceNumber = 0x0000
                bAlternateSetting = 0x0000
                bNumEndpoints = 0x0001
                bInterfaceClass = 0x0003  <HID device>
                bInterfaceSubClass = 0x0000
                bInterfaceProtocol = 0x0000
                iInterface = 0x0000  <no string>
          
                Additional Descriptor
          
                bLength = 0x09
                bDescriptorType = 0x21
                bDescriptorSubType = 0x10
                 RAW dump:
                 0x00 | 0x09, 0x21, 0x10, 0x01, 0x00, 0x01, 0x22, 0x34,
                 0x08 | 0x00
          
               Endpoint 0
                  bLength = 0x0007
                  bDescriptorType = 0x0005
                  bEndpointAddress = 0x0081  <IN>
                  bmAttributes = 0x0003  <INTERRUPT>
                  wMaxPacketSize = 0x0008
                  bInterval = 0x000a
                  bRefresh = 0x0000
                  bSynchAddress = 0x0000
          
          

          Thanks.

          GertjanG dennypageD 2 Replies Last reply Reply Quote 0
          • GertjanG
            Gertjan @apremselaar
            last edited by

            @apremselaar said in NUT Package (2.8.1 and above):

            ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
            ugen0.1.0: uhub0: <Intel XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1>

            bLength = 0x0012
            bDescriptorType = 0x0001
            bcdUSB = 0x0300
            bDeviceClass = 0x0009 <HUB>
            bDeviceSubClass = 0x0000
            bDeviceProtocol = 0x0003
            bMaxPacketSize0 = 0x0009
            idVendor = 0x0000
            idProduct = 0x0000
            bcdDevice = 0x0100
            iManufacturer = 0x0001 <Intel>
            iProduct = 0x0002 <XHCI root HUB>
            iSerialNumber = 0x0000 <no string>
            bNumConfigurations = 0x0001

            That's just the main USB on board concentrator (see this as a USB switch).

            Typically, you would see the connected devices, like mouse, keyboard, and in my case : an UPS :

            [23.09.1-RELEASE][root@pfSense.bhf.tld]/root: usbconfig -v
            ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
            ugen0.1.0: uhub0: <Intel XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1>
            
              bLength = 0x0012
              bDescriptorType = 0x0001
              bcdUSB = 0x0300
              bDeviceClass = 0x0009  <HUB>
              bDeviceSubClass = 0x0000
              bDeviceProtocol = 0x0003
              bMaxPacketSize0 = 0x0009
              idVendor = 0x0000
              idProduct = 0x0000
              bcdDevice = 0x0100
              iManufacturer = 0x0001  <Intel>
              iProduct = 0x0002  <XHCI root HUB>
              iSerialNumber = 0x0000  <no string>
              bNumConfigurations = 0x0001
            
            
             Configuration index 0
            
                bLength = 0x0009
                bDescriptorType = 0x0002
                wTotalLength = 0x001f
                bNumInterfaces = 0x0001
                bConfigurationValue = 0x0001
                iConfiguration = 0x0000  <no string>
                bmAttributes = 0x0040
                bMaxPower = 0x0000
            
                Interface 0
                  bLength = 0x0009
                  bDescriptorType = 0x0004
                  bInterfaceNumber = 0x0000
                  bAlternateSetting = 0x0000
                  bNumEndpoints = 0x0001
                  bInterfaceClass = 0x0009  <HUB>
                  bInterfaceSubClass = 0x0000
                  bInterfaceProtocol = 0x0000
                  iInterface = 0x0000  <no string>
            
                 Endpoint 0
                    bLength = 0x0007
                    bDescriptorType = 0x0005
                    bEndpointAddress = 0x0081  <IN>
                    bmAttributes = 0x0003  <INTERRUPT>
                    wMaxPacketSize = 0x0002
                    bInterval = 0x00ff
                    bRefresh = 0x0000
                    bSynchAddress = 0x0000
            
                  Additional Descriptor
            
                  bLength = 0x06
                  bDescriptorType = 0x30
                  bDescriptorSubType = 0x00
                   RAW dump:
                   0x00 | 0x06, 0x30, 0x00, 0x00, 0x00, 0x00
            
            
            
            
            ugen0.2: <American Power Conversion Back-UPS XS 700U   FW:924.Z5 .I USB FW:Z5> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (24mA)
            
              bLength = 0x0012
              bDescriptorType = 0x0001
              bcdUSB = 0x0110
              bDeviceClass = 0x0000  <Probed by interface class>
              bDeviceSubClass = 0x0000
              bDeviceProtocol = 0x0000
              bMaxPacketSize0 = 0x0008
              idVendor = 0x051d
              idProduct = 0x0002
              bcdDevice = 0x0106
              iManufacturer = 0x0003  <American Power Conversion>
              iProduct = 0x0001  <Back-UPS XS 700U   FW:924.Z5 .I USB FW:Z5 >
              iSerialNumber = 0x0002  <3B1926X61525  >
              bNumConfigurations = 0x0001
            
            
             Configuration index 0
            
                bLength = 0x0009
                bDescriptorType = 0x0002
                wTotalLength = 0x0022
                bNumInterfaces = 0x0001
                bConfigurationValue = 0x0001
                iConfiguration = 0x0000  <no string>
                bmAttributes = 0x00e0
                bMaxPower = 0x000c
            
                Interface 0
                  bLength = 0x0009
                  bDescriptorType = 0x0004
                  bInterfaceNumber = 0x0000
                  bAlternateSetting = 0x0000
                  bNumEndpoints = 0x0001
                  bInterfaceClass = 0x0003  <HID device>
                  bInterfaceSubClass = 0x0000
                  bInterfaceProtocol = 0x0000
                  iInterface = 0x0000  <no string>
            
                  Additional Descriptor
            
                  bLength = 0x09
                  bDescriptorType = 0x21
                  bDescriptorSubType = 0x10
                   RAW dump:
                   0x00 | 0x09, 0x21, 0x10, 0x01, 0x21, 0x01, 0x22, 0x05,
                   0x08 | 0x04
            
                 Endpoint 0
                    bLength = 0x0007
                    bDescriptorType = 0x0005
                    bEndpointAddress = 0x0081  <IN>
                    bmAttributes = 0x0003  <INTERRUPT>
                    wMaxPacketSize = 0x0006
                    bInterval = 0x000a
                    bRefresh = 0x0000
                    bSynchAddress = 0x0000
            

            I tend to say : on a low level, USB didn't notice that there was a device (your UPS) connected.
            NUT wouldn't see t neither then ...

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            1 Reply Last reply Reply Quote 0
            • dennypageD
              dennypage @apremselaar
              last edited by

              @apremselaar said in NUT Package (2.8.1 and above):

              Smart500RT1U

              I assume that this is one of the older non HID units that require tripplite_usb rather than usbhid-ups.

              Can you show the logs from your test please?

              grep tripplite_usb /var/log/system.log
              

              Thanks

              A 1 Reply Last reply Reply Quote 0
              • dennypageD
                dennypage @incith
                last edited by

                @incith Can you show the logs from the driver for your failed attempt to use the current version? Thanks.

                1 Reply Last reply Reply Quote 0
                • A
                  apremselaar @dennypage
                  last edited by

                  @dennypage here is the output of grep tripplite_usb /var/log/system.log*:

                  /var/log/system.log:Feb 19 08:56:06 pfs upsd[10877]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.1:Feb 14 11:12:30 pfs upsd[13538]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.1:Feb 14 11:18:48 pfs upsd[69465]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.1:Feb 15 16:52:52 pfs upsd[71312]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.1:Feb 15 16:53:06 pfs upsd[87990]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.2:Feb 14 10:53:40 pfs upsd[47040]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.2:Feb 14 10:56:29 pfs upsd[41261]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.2:Feb 14 11:06:41 pfs upsd[45559]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:17:19 pfs tripplite_usb[79064]: Signal 15: exiting
                  /var/log/system.log.3:Feb 13 10:17:52 pfs upsd[13641]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:17:55 pfs upsd[30664]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:19:04 pfs upsd[84876]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:20:38 pfs upsd[48093]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:21:59 pfs upsd[38797]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:22:02 pfs upsd[50219]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:22:07 pfs upsd[79386]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:25:23 pfs upsd[75920]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:30:24 pfs upsd[76037]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:35:25 pfs upsd[76037]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 10:40:26 pfs upsd[76037]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 14:51:33 pfs upsd[18479]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 14:53:28 pfs upsd[50130]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 14:57:43 pfs upsd[81124]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 14:59:23 pfs upsd[1010]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  /var/log/system.log.3:Feb 13 15:08:40 pfs upsd[13672]: Can't connect to UPS [RackTripp] (tripplite_usb-RackTripp): No such file or directory
                  

                  Thanks

                  dennypageD 1 Reply Last reply Reply Quote 0
                  • dennypageD
                    dennypage @apremselaar
                    last edited by

                    @apremselaar said in NUT Package (2.8.1 and above):

                    /var/log/system.log.3:Feb 13 10:17:19 pfs tripplite_usb[79064]: Signal 15: exiting

                    Unfortunately the only log entry from the tripplite_usb process is an exit signal.

                    It's more complicated, but would you try the following?

                    First, this insures that the nut service is running:

                    /usr/local/etc/rc.d/nut.sh restart
                    

                    This kills any driver that may be running:

                    killall tripplite_usb
                    

                    This starts the tripplite_usb driver in debug mode:

                    /usr/local/libexec/nut/tripplite_usb -D -a RackTripp
                    

                    The driver will output debug information in the shell. Let it run for a few seconds, then you can kill it. Please post the output. Thanks.

                    A 1 Reply Last reply Reply Quote 0
                    • A
                      apremselaar @dennypage
                      last edited by

                      @dennypage Thanks for all of your assistance with this issue. Here is the output you requested:

                      [23.09.1-RELEASE][root@pfs.internal]/root: /usr/local/libexec/nut/tripplite_usb -D -a RackTripp
                      Network UPS Tools - Tripp Lite OMNIVS / SMARTPRO driver 0.35 (2.8.1.1)
                      Warning: This is an experimental driver.
                      Some features may not function correctly.
                      
                         0.000000	[D1] testval_reloadable: setting 'user' exists and differs: new value 'root' vs. 'nut'
                         0.000018	[D1] Overriding previously specified user 'nut' with 'root' specified in global section
                         0.000047	[D1] Network UPS Tools version 2.8.1.1 (release/snapshot of 2.8.1.1) built with FreeBSD clang version 16.0.6 (https://github.com/llvm/llvm-project.git llvmorg-16.0.6-0-g7cbf1a259152); Target: x86_64-unknown-freebsd14.0; Thread model: posix and configured with flags: --sysconfdir=/usr/local/etc/nut --program-transform-name= --localstatedir=/var/db/nut --datadir=/usr/local/etc/nut --with-devd-dir=/usr/local/etc/devd --with-drvpath=/usr/local/libexec/nut --with-statepath=/var/db/nut --with-altpidpath=/var/db/nut --with-pidpath=/var/db/nut --with-pkgconfig-dir=/usr/local/libdata/pkgconfig --with-user=nut --with-group=nut --with-python=/usr/local/bin/python3.11 --without-python2 --with-python3=/usr/local/bin/python3.11 --without-nut_monitor --with-ltdl --with-nut-scanner --with-avahi --with-cgi --with-cgipath=/usr/local/www/cgi-bin/nut --with-htmlpath=/usr/local/www/nut --with-gd-includes=-I/usr/local/include --with-gd-libs='-L/usr/local/lib -lgd' --without-dev --without-freeipmi --without-ipmi --with-doc=no --with-modbus --with-neon --without-nss --with-openssl --with-powerman --with-serial --with-snmp --with-usb=auto --prefix=/usr/local --mandir=/usr/local/man --disable-silent-rules --infodir=/usr/local/share/info/ --build=amd64-portbld-freebsd14.0
                         0.000061	[D1] debug level is '1'
                         0.000492	[D1] Succeeded to become_user(root): now UID=0 GID=0
                         0.000830	[D1] nut_libusb_open: invalid libusb bus number 0
                         0.049407	libusb1: Could not open any HID devices: insufficient permissions on everything
                         0.049435	No matching USB/HID UPS found
                         0.049457	upsnotify: failed to notify about state 4: no notification tech defined, will not spam more about it
                      [23.09.1-RELEASE][root@pfs.internal]/root:
                      

                      and in case it's helpful, my ups.conf:

                      [23.09.1-RELEASE][root@pfs.internal]/root: cat /usr/local/etc/nut/ups.conf
                      user=root
                      
                      [RackTripp]
                      driver=tripplite_usb
                      port=auto
                      
                      dennypageD 1 Reply Last reply Reply Quote 0
                      • dennypageD
                        dennypage @apremselaar
                        last edited by

                        @apremselaar Thank you. While I research, would you repeat the test without "user=root" please?

                        A 1 Reply Last reply Reply Quote 0
                        • A
                          apremselaar @dennypage
                          last edited by

                          @dennypage Here is the output with "user=root" removed:

                          [23.09.1-RELEASE][root@pfs.internal]/root: /usr/local/libexec/nut/tripplite_usb -D -a RackTripp
                          Network UPS Tools - Tripp Lite OMNIVS / SMARTPRO driver 0.35 (2.8.1.1)
                          Warning: This is an experimental driver.
                          Some features may not function correctly.
                          
                             0.000000	[D1] Network UPS Tools version 2.8.1.1 (release/snapshot of 2.8.1.1) built with FreeBSD clang version 16.0.6 (https://github.com/llvm/llvm-project.git llvmorg-16.0.6-0-g7cbf1a259152); Target: x86_64-unknown-freebsd14.0; Thread model: posix and configured with flags: --sysconfdir=/usr/local/etc/nut --program-transform-name= --localstatedir=/var/db/nut --datadir=/usr/local/etc/nut --with-devd-dir=/usr/local/etc/devd --with-drvpath=/usr/local/libexec/nut --with-statepath=/var/db/nut --with-altpidpath=/var/db/nut --with-pidpath=/var/db/nut --with-pkgconfig-dir=/usr/local/libdata/pkgconfig --with-user=nut --with-group=nut --with-python=/usr/local/bin/python3.11 --without-python2 --with-python3=/usr/local/bin/python3.11 --without-nut_monitor --with-ltdl --with-nut-scanner --with-avahi --with-cgi --with-cgipath=/usr/local/www/cgi-bin/nut --with-htmlpath=/usr/local/www/nut --with-gd-includes=-I/usr/local/include --with-gd-libs='-L/usr/local/lib -lgd' --without-dev --without-freeipmi --without-ipmi --with-doc=no --with-modbus --with-neon --without-nss --with-openssl --with-powerman --with-serial --with-snmp --with-usb=auto --prefix=/usr/local --mandir=/usr/local/man --disable-silent-rules --infodir=/usr/local/share/info/ --build=amd64-portbld-freebsd14.0
                             0.000055	[D1] debug level is '1'
                             0.000556	[D1] Succeeded to become_user(nut): now UID=316 GID=316
                             0.048106	libusb1: Could not open any HID devices: insufficient permissions on everything
                             0.048125	No matching USB/HID UPS found
                             0.048153	upsnotify: failed to notify about state 4: no notification tech defined, will not spam more about it
                          [23.09.1-RELEASE][root@pfs.internal]/root:
                          
                          dennypageD 2 Replies Last reply Reply Quote 0
                          • dennypageD
                            dennypage @apremselaar
                            last edited by

                            @apremselaar Sorry for putting you through so many steps. It's hard when you don't have the same gear.

                            Would you mind repeating the test with the attached driver please? You will need to unzip the file. The checksum of the unzipped file is 36207.

                            Thanks

                            tripplite_usb.zip

                            A 1 Reply Last reply Reply Quote 0
                            • dennypageD
                              dennypage @apremselaar
                              last edited by

                              @apremselaar Also, attached is the release version of NUT 2.8.1 built from the release source rather than from the dev source. The checksum of the unzipped file is 28662.

                              tripplite_usb-2.8.1.zip

                              A 1 Reply Last reply Reply Quote 0
                              • A
                                apremselaar @dennypage
                                last edited by

                                @dennypage here is the debug output from this app:

                                [23.09.1-RELEASE][root@pfs.internal]/home/alan: ./tripplite_usb -D -a RackTripp
                                Network UPS Tools - Tripp Lite OMNIVS / SMARTPRO driver 0.35 (2.8.1.1)
                                Warning: This is an experimental driver.
                                Some features may not function correctly.
                                
                                   0.000000	[D1] Using USB implementation: libusb-1.0.0 (API: 0x1000102)
                                   0.000102	[D1] testval_reloadable: setting 'user' exists and differs: new value 'root' vs. 'nut'
                                   0.000113	[D1] Overriding previously specified user 'nut' with 'root' specified in global section
                                   0.000141	[D1] Network UPS Tools version 2.8.1.1 (release/snapshot of 2.8.1.1) built with FreeBSD clang version 16.0.6 (https://github.com/llvm/llvm-project.git llvmorg-16.0.6-0-g7cbf1a259152); Target: x86_64-unknown-freebsd14.0; Thread model: posix and configured with flags: --sysconfdir=/usr/local/etc/nut --program-transform-name= --localstatedir=/var/db/nut --datadir=/usr/local/etc/nut --with-devd-dir=/usr/local/etc/devd --with-drvpath=/usr/local/libexec/nut --with-statepath=/var/db/nut --with-altpidpath=/var/db/nut --with-pidpath=/var/db/nut --with-pkgconfig-dir=/usr/local/libdata/pkgconfig --with-user=nut --with-group=nut --with-python=/usr/local/bin/python3.9 --without-python2 --with-python3=/usr/local/bin/python3.9 --without-nut_monitor --with-ltdl --with-nut-scanner --without-avahi --without-cgi --without-dev --without-freeipmi --with-ipmi --with-doc=no --without-modbus --without-neon --without-nss --with-openssl --without-powerman --with-serial --with-snmp --with-usb=auto --prefix=/usr/local --mandir=/usr/local/share/man --disable-silent-rules --infodir=/usr/local/share/info/ --build=amd64-portbld-freebsd14.0
                                   0.000155	[D1] debug level is '1'
                                   0.000588	[D1] Succeeded to become_user(root): now UID=0 GID=0
                                   0.000925	[D1] nut_libusb_open: invalid libusb bus number 0
                                   0.049046	libusb1: Could not open any HID devices: insufficient permissions on everything
                                   0.049060	No matching USB/HID UPS found
                                   0.049087	upsnotify: failed to notify about state 4: no notification tech defined, will not spam more about it
                                
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                                  apremselaar @dennypage
                                  last edited by

                                  @dennypage here is the debug output from this version:
                                  (I had to put it in a different directory and rename it to tripplite_usb or it complained about a config mismatch)

                                  [23.09.1-RELEASE][root@pfs.internal]/home/alan/2.8.1: ./tripplite_usb -D -a RackTripp
                                  Network UPS Tools - Tripp Lite OMNIVS / SMARTPRO driver 0.35 (2.8.1)
                                  Warning: This is an experimental driver.
                                  Some features may not function correctly.
                                  
                                     0.000000	[D1] testval_reloadable: setting 'user' exists and differs: new value 'root' vs. 'nut'
                                     0.000017	[D1] Overriding previously specified user 'nut' with 'root' specified in global section
                                     0.000047	[D1] Network UPS Tools version 2.8.1 (release/snapshot of 2.8.1) built with FreeBSD clang version 16.0.6 (https://github.com/llvm/llvm-project.git llvmorg-16.0.6-0-g7cbf1a259152); Target: x86_64-unknown-freebsd14.0; Thread model: posix and configured with flags: --sysconfdir=/usr/local/etc/nut --program-transform-name= --localstatedir=/var/db/nut --datadir=/usr/local/etc/nut --with-devd-dir=/usr/local/etc/devd --with-drvpath=/usr/local/libexec/nut --with-statepath=/var/db/nut --with-altpidpath=/var/db/nut --with-pidpath=/var/db/nut --with-pkgconfig-dir=/usr/local/libdata/pkgconfig --with-user=nut --with-group=nut --with-python=/usr/local/bin/python3.9 --without-python2 --with-python3=/usr/local/bin/python3.9 --without-nut_monitor --with-ltdl --with-nut-scanner --without-avahi --without-cgi --without-dev --without-freeipmi --without-ipmi --with-doc=no --without-modbus --without-neon --without-nss --with-openssl --without-powerman --with-serial --with-snmp --with-usb=auto --prefix=/usr/local --mandir=/usr/local/share/man --disable-silent-rules --infodir=/usr/local/share/info/ --build=amd64-portbld-freebsd14.0
                                     0.000070	[D1] debug level is '1'
                                     0.000636	[D1] Succeeded to become_user(root): now UID=0 GID=0
                                     0.001015	[D1] nut_libusb_open: invalid libusb bus number 0
                                     0.051327	libusb1: Could not open any HID devices: insufficient permissions on everything
                                     0.051346	No matching USB/HID UPS found
                                     0.051374	upsnotify: failed to notify about state 4: no notification tech defined, will not spam more about it
                                  
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                                    apremselaar @apremselaar
                                    last edited by

                                    @dennypage Also, just to clarify, it was all working for me without issues with the packaged version 2.8.2, it only broke once I installed 2.8.2_1

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                                      mcury Rebel Alliance @apremselaar
                                      last edited by

                                      @apremselaar said in NUT Package (2.8.1 and above):

                                      @dennypage Also, just to clarify, it was all working for me without issues with the packaged version 2.8.2, it only broke once I installed 2.8.2_1

                                      Perhaps a dump question, but did you reboot after installing nut ?
                                      In my case, I was getting this permission denied issue and after a reboot, nut is working.

                                      dead on arrival, nowhere to be found.

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                                        apremselaar @mcury
                                        last edited by

                                        @mcury yes, I've tried rebooting as well as unplugging and replugging in the USB connection to the UPS

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                                        • dennypageD
                                          dennypage @apremselaar
                                          last edited by dennypage

                                          @apremselaar said in NUT Package (2.8.1 and above):

                                          Also, just to clarify, it was all working for me without issues with the packaged version 2.8.2, it only broke once I installed 2.8.2_1

                                          This is puzzling.

                                          The dependency that was used in pfSense-pkg-nut-2.8.2, was nut-devel-2023.10.07. For reference, the dependency used in pfSense-pkg-nut-2.8.2_1 is nut-devel-2024.01.03.

                                          I would have expected the file I posted above, "tripplite_usb-2.8.1.zip", to work as that version is from the actual 2.8.1 release and should be almost identical to the version in nut-devel-2023.10.07.

                                          I pulled the tripplite_usb executable from nut-devel-2023.10.07 and have attached it here. Can you please reconfirm that it works with the same test? Thanks!

                                          tripplite_usb-from-nut-devel-2023.10.07_1.zip

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                                            apremselaar @dennypage
                                            last edited by

                                            @dennypage Sorry, I'm not seeing the attachment.

                                            Is it possible that when I did the package update it (I assume) also updated the nut-devel package and perhaps the executable is linking to something in the dependency dynamically? or is the tripplite_usb part of the nut-devel package?

                                            Thanks!

                                            A dennypageD 2 Replies Last reply Reply Quote 0
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