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    PPPoE impossible to connect

    Scheduled Pinned Locked Moved General pfSense Questions
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    • w0wW
      w0w @Sasquatchv
      last edited by

      @Sasquatchv
      Show your PPPoE connection log.

      S 1 Reply Last reply Reply Quote 0
      • S
        Sasquatchv @w0w
        last edited by

        @w0w said in PPPoE impossible to connect:

        @Sasquatchv
        Show your PPPoE connection log.

        I away from home network but fro the top of my head endless loop of

        Lcp link down event
        Something connection down
        Connecting to ""
        Timed out after 9 seconds
        Retrying xxx time

        Nothing google would give me any clue that something is wrong other than no connection

        GertjanG 1 Reply Last reply Reply Quote 0
        • GertjanG
          Gertjan @Sasquatchv
          last edited by

          @Sasquatchv

          Most probably : Your upstream device, the 'modem' can't sync with the ISP over the wire.
          It doesn't need a pfSense - or any other device - to do so, but it needs pfSense to hand over login credentials. And that's the only thing you can check on your side.
          So : bad wire, modem not feeling well, or ISP has 'some issues'.

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          S 1 Reply Last reply Reply Quote 0
          • S
            Sasquatchv @Gertjan
            last edited by

            @Gertjan
            Unfortunately you're wrong,
            The moment I switch modem/router from bridge to ppoe I get link up within 2 seconds and for past 4 years I had maybe 2-3
            dropouts.

            GertjanG 1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan @Sasquatchv
              last edited by

              @Sasquatchv said in PPPoE impossible to connect:

              The moment I switch modem/router from bridge to ppoe I get link

              So, ppoe is fine.

              But you opened with "PPPoE impossible to connect".

              pppoe isn't fine.

              Btw : 'bridge' = pppoe !?!

              ?

              @Sasquatchv said in PPPoE impossible to connect:

              Unfortunately you're wrong,

              I get it now : it never worked with pfSense - but it did with some other router ?

              Show your PPPoE connection log and system log.

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              S 1 Reply Last reply Reply Quote 0
              • S
                Sasquatchv @Gertjan
                last edited by

                @Gertjan
                I wasn't clear about my setup, sorry it was late.

                I have a VDSL line
                Tplink ar600 modem router

                Moem connects fine when configured as "normal" ppoe internet connection
                When modem is set to bridge mode it supposedly(I begin to doubt it) allows to use pfsense/router/pc to connect through it to ppoe using the same credentials.

                Link pfsense box<-> modem is fine
                Fact that I can't configure ppoe connection using pc connected directly to the modem makes me think modem is a problem, although tplink support swears by it and Reddit peeps seem to confirm.

                w0wW 1 Reply Last reply Reply Quote 0
                • w0wW
                  w0w @Sasquatchv
                  last edited by

                  @Sasquatchv
                  I have seen on several forums that people constantly have problems with the correct configuration of this device in bridge mode. I'm not sure what the problem is, maybe different firmware for this tp-link device with different settings. What steps do you use to configure this device in bridge mode?

                  S 1 Reply Last reply Reply Quote 0
                  • S
                    Sasquatchv @w0w
                    last edited by Sasquatchv

                    @w0w
                    in advanced mode remove existing internet connection
                    Add new connection
                    Select bridge mode, tried both with enabling vtag and without
                    Click save

                    According to TP-Link support that's it
                    I added reboot for a good measure
                    "Guide" I followed
                    https://community.tp-link.com/en/home/forum/topic/266902
                    Confirmed in chat with tech support

                    w0wW 1 Reply Last reply Reply Quote 1
                    • w0wW
                      w0w @Sasquatchv
                      last edited by

                      @Sasquatchv
                      Looks fine.
                      I don’t know, but the next step might be to try a dumb switch between TP-Link and PFSense and make a packet capture?
                      Also try capturing packets directly in PF, on the appropriate interface.

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        Sasquatchv @w0w
                        last edited by Sasquatchv

                        @w0w I have very limited testing window for next week or two.
                        Hour, maybe two if I'm lucky.
                        I'll try switch and wireshark packet capture

                        1 Reply Last reply Reply Quote 1
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          The TP-Link might still add the VLAN tag in bridge mode in which case you would not need it set in pfSense.

                          You shouldn't normally need anything else set for PPPoE. Especially just to see any LCP replies etc.

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            Sasquatchv @stephenw10
                            last edited by

                            @stephenw10 I tried:
                            Pf pppoe with vlan tag <>modem bridge with and without vlan tag explicitly set
                            Pf pppoe without vlan tag <> modem bridge wit and without vlan tag explicitly set
                            Basically all combinations
                            I'll try them again while sniffing traffic

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              VLAN 101 looks like a UK DSL line? If so nothing special should be required. But I can say that BTs modems do the tagging themselves.

                              S 1 Reply Last reply Reply Quote 0
                              • S
                                Sasquatchv @stephenw10
                                last edited by

                                @stephenw10 it is UK VDSL, openreach copper ,onestream ISP.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Then should be nothing special required other than the VLAN. Seems likely the router is not bridging the PPPoE correctly.

                                  S 1 Reply Last reply Reply Quote 0
                                  • stephenw10S stephenw10 moved this topic from Problems Installing or Upgrading pfSense Software on
                                  • S
                                    Sasquatchv @stephenw10
                                    last edited by Sasquatchv

                                    @stephenw10 I think I have a breakthrough.
                                    Modem Bridge with vlan tag, pfsense without vlan tag.

                                    Interface is up, got an IP address in familiar range but even pfsense itself cannot even ping DNS sever pulled from ISP, no route to host...

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Does the ppp log look correct? Something like:

                                      Dec 12 04:29:55 	ppp 	75336 	[wan] IPCP: LayerUp
                                      Dec 12 04:29:55 	ppp 	75336 	[wan] {my_ip_address} -> 172.16.13.252
                                      Dec 12 04:29:55 	ppp 	75336 	[wan] IFACE: Up event
                                      Dec 12 04:29:55 	ppp 	75336 	[wan] IFACE: Rename interface ng0 to pppoe0
                                      Dec 12 04:29:55 	ppp 	75336 	[wan] IFACE: Add description "PLUSNET" 
                                      

                                      Do you see the local and gateway address in Diag > Routes?

                                      Do you see anything blocked in the firewall logs?

                                      S 1 Reply Last reply Reply Quote 0
                                      • S
                                        Sasquatchv @stephenw10
                                        last edited by

                                        Left for an hour to eat and it works fine.
                                        I was probably too eager with testing.
                                        Although after moving both boxes to cabinet the booted an worked straight away(3 minutes max).

                                        1 Reply Last reply Reply Quote 2
                                        • VioletDragonV
                                          VioletDragon @Sasquatchv
                                          last edited by VioletDragon

                                          @Sasquatchv you neglected to mention what ISP you are with. For PPPoE you only require the Router in Bridge mode then configure PPPoE on pfsense. Let the Router pass thru the modem and don’t configure PPPoE on the Router itself as the PPPoE with have two Open Sessions and majority of ISPs in UK, Ireland and Europe uses RAS/RAAS which will cause the Auth on PPPoE Session to fail.

                                          1 Reply Last reply Reply Quote 0
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