SG-3100 will not boot after upgrade to 24.0

Dayve

Tried upgrading from 23.09 to 24.0 last night. After the installation it rebooted and never came back online. No web UI or connection.

I used a serial cable and putty to login to the console. Noticed that it was stuck on Starting application at 0x00200000. Before that it says Unable to read file ubldr.bin

Here is the bottom lines:

Board configuration detected:
Net:
|  port  | Interface | PHY address  |
|--------|-----------|--------------|
| egiga0 |   RGMII   |     0x00     |
| egiga1 |   RGMII   |     0x01     |
| egiga2 |   SGMII   |   In-Band    |
egiga0 [PRIME], egiga1, egiga2
Hit any key to stop autoboot:  0

Reset SCSI
AHCI init for unit0
SATA link 0 timeout.
Target spinup took 0 ms.

Error: SCSI Controller(s) 1B4B:9215 1B4B:9235 not found
scanning bus for devices...
  Device 0: (1:0) Vendor: ATA Prod.: ATP SATA III M.2 Rev: SBFM
            Type: Hard Disk
            Capacity: 30533.8 MB = 29.8 GB (62533296 x 512)
Found 1 device(s).
reading ubldr.bin
** Unable to read file ubldr.bin **
## Starting application at 0x00200000 ...

Does anyone know what happened and what I can do?

stephenw10

I'm not sure what happened but it's unable to load the loader file from the drive.

If you have a config backup the easiest things to do is reinstall 24.03 clean and restore it. Open a ticket to get the recovery image:
https://www.netgate.com/tac-support-request

Steve

Dayve

@stephenw10 Thank you Steve. That worked.