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    Unable to find way to change email in shop.netgate.com

    Scheduled Pinned Locked Moved Off-Topic & Non-Support Discussion
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    • M
      Mission-Ghost
      last edited by

      I need to change my email address associated with my shop.netgate.com account. I'm unable to find any way to do so on the shop website.

      How can I get this done so my purchase records continue to be associated with me and I can continue to access them?

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        This can be done but it's a manual process. Emailing sales (sales@netgate.com) is probably the best way to get that started.

        Steve

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        • M
          Mission-Ghost
          last edited by

          Thanks, I'll email sales.

          It's surprising to see an Internet router and firewall company in 2024 with a manual process for changing an email address.

          Our natural gas utility has the same problem... 😆

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Mmm. Kinda limited by the provider unfortunately. 🙂

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