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Upgrade M.2 storage on Netgate 4100

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  • R
    rcoleman-netgate Netgate @gprada
    last edited by Aug 14, 2022, 4:41 PM

    @gprada said in Upgrade M.2 storage on Netgate 4100:

    From my understanding of the text, Could I be allowed to upgrade the storage at any time?

    It's a time of purchase upgrade option.

    Ryan
    Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
    Requesting firmware for your Netgate device? https://go.netgate.com
    Switching: Mikrotik, Netgear, Extreme
    Wireless: Aruba, Ubiquiti

    1 Reply Last reply Reply Quote 1
    • R
      rcoleman-netgate Netgate @A Former User
      last edited by Aug 14, 2022, 4:44 PM

      @dobby_ said in Upgrade M.2 storage on Netgate 4100:

      but if the eMMC storage is perhaps damaged he can“t use the box also not any more.

      If the eMMC fails under the 12mo warranty we would most likely repair it unless there are other causes of the failure (water or electrical damage, for example). If outside of the 12mo warranty we could do an OOW repair but, at that point, they may prefer to purchase and install on their own.

      The warranty is on the original hardware and for 12 months. Modification of the hardware could result in damage to these specific models (the fit is very tight). That's all I'm getting at.

      Ryan
      Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
      Requesting firmware for your Netgate device? https://go.netgate.com
      Switching: Mikrotik, Netgear, Extreme
      Wireless: Aruba, Ubiquiti

      1 Reply Last reply Reply Quote 0
      • J
        jvamos
        last edited by Oct 24, 2022, 11:29 PM

        I didn't realize it was only time of purchase since the SG-2100 had a guide.

        I am pretty good with small spaces. Is the replacement drive soldered?

        Josh

        R 1 Reply Last reply Oct 25, 2022, 12:10 AM Reply Quote 0
        • R
          rcoleman-netgate Netgate @jvamos
          last edited by Oct 25, 2022, 12:10 AM

          @jvamos said in Upgrade M.2 storage on Netgate 4100:

          Is the replacement drive soldered?

          Pardon? The drive is a M+B m.2 NVMe.

          Ryan
          Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
          Requesting firmware for your Netgate device? https://go.netgate.com
          Switching: Mikrotik, Netgear, Extreme
          Wireless: Aruba, Ubiquiti

          J 1 Reply Last reply Oct 25, 2022, 12:14 AM Reply Quote 0
          • J
            jvamos @rcoleman-netgate
            last edited by Oct 25, 2022, 12:14 AM

            @rcoleman-netgate

            OK thanks.

            I don't understand why Netgate stopped documenting how to swap the drives.

            R 1 Reply Last reply Oct 25, 2022, 12:20 AM Reply Quote 0
            • R
              rcoleman-netgate Netgate @jvamos
              last edited by Oct 25, 2022, 12:20 AM

              @jvamos as I said earlier:

              Modification of the hardware could result in damage to these specific models (the fit is very tight). That's all I'm getting at.
              

              You could break the cover, disrupt the airflow, etc. This is not a system that can just get the cover taken off and get you a slot easily - the entire system relies upon that passive cooling and any damage it will likely cause damage to your system longterm

              Ryan
              Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
              Requesting firmware for your Netgate device? https://go.netgate.com
              Switching: Mikrotik, Netgear, Extreme
              Wireless: Aruba, Ubiquiti

              H 1 Reply Last reply May 6, 2024, 12:00 PM Reply Quote 0
              • H
                hrx @rcoleman-netgate
                last edited by May 6, 2024, 12:00 PM

                Hey there,

                does anyone here have a recommendation for compatible SSDs for the 4100/6100.

                We now have some of these series with defective eMMCs that are no longer under warranty and have to offer solutions for our customers.

                Thank you very much for your support!

                1 Reply Last reply Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by May 6, 2024, 12:17 PM

                  I can't recommend anything specific myself but there are a few threads in the Netgate Hardware section with reports of drives other users have fitted.

                  Steve

                  1 Reply Last reply Reply Quote 1
                  • H
                    hrx
                    last edited by Jun 27, 2024, 4:41 PM

                    We found a Transcend NMVe M2. SSD (TE452T, 128GB), bought and installed it in the appliance. We were also able to install the pfSense software without any problems, but now a "warm start" no longer works.

                    This means, for example, that we cannot restart the pfSense software (via reboot). The system then no longer boots (the BlinkBoot UEFI loader no longer appears).

                    SSD specs are here: https://www.transcend-info.com/embedded/product/embedded-ssd-solutions/mte452t-mte452t-i

                    "Cold" restarts, i.e. power cycling, work.

                    Do you have any ideas?

                    Thanks

                    1 Reply Last reply Reply Quote 0
                    • S
                      stephenw10 Netgate Administrator
                      last edited by Jun 27, 2024, 5:01 PM

                      Hmm, nope not seen that on a 4100. What output do you see on the console?

                      H 1 Reply Last reply Jun 27, 2024, 5:04 PM Reply Quote 0
                      • H
                        hrx @stephenw10
                        last edited by Jun 27, 2024, 5:04 PM

                        There's no output anymore after i.e. restarting pfSense software:

                        ---------------------------snip---------------------------

                        *** Welcome to Netgate pfSense Plus 23.09.1-RELEASE (amd64) on pfSense ***

                        Current Boot Environment: default
                        Next Boot Environment: default

                        WAN (wan) -> ix3 ->
                        LAN (lan) -> igc0 -> v4: 192.168.1.1/24
                        WAN2 (opt1) -> ix2 ->
                        WAN3 (opt2) -> ix0 ->
                        WAN4 (opt3) -> ix1 ->
                        LAN2 (opt4) -> igc1 ->
                        LAN3 (opt5) -> igc2 ->
                        LAN4 (opt6) -> igc3 ->

                        1. Logout (SSH only) 9) pfTop
                        2. Assign Interfaces 10) Filter Logs
                        3. Set interface(s) IP address 11) Restart webConfigurator
                        4. Reset webConfigurator password 12) PHP shell + Netgate pfSense Plus tools
                        5. Reset to factory defaults 13) Update from console
                        6. Reboot system 14) Enable Secure Shell (sshd)
                        7. Halt system 15) Restore recent configuration
                        8. Ping host 16) Restart PHP-FPM
                        9. Shell

                        Enter an option: 4

                        You are about to reset the firewall to factory defaults.
                        The firewall will reboot after resetting the configuration.
                        All additional packages installed will be removed.
                        Do you want to proceed [y|n]? y

                        Netgate pfSense Plus is rebooting now.
                        pflog0: promiscuous mode disabled
                        Waiting (max 60 seconds) for system process vnlru' to stop... done Waiting (max 60 seconds) for system process syncer' to stop...
                        Syncing disks, vnodes remaining... 0 0 0 0 0 0 done
                        All buffers synced.
                        Uptime: 2m38s
                        uhub0: detached

                        ---------------------------snip---------------------------

                        That's it. After 10 minutes of waiting we pulled the plug and power-cycled. That of course works.

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Jun 27, 2024, 5:06 PM

                          So when you reset the config? Does it do it when you reboot normally?

                          1 Reply Last reply Reply Quote 0
                          • H
                            hrx
                            last edited by Jun 27, 2024, 5:11 PM

                            The reboot using menu #5 is giving the same result.
                            Also does a change of the boot priority order (by invoking the boot menu pressing F2) - so it's not related to the OS itself I'd say.

                            1 Reply Last reply Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Jun 27, 2024, 5:14 PM

                              What do the LEDs show?

                              There some internal LEDs that may show something if it's stuck at some lower power state.

                              There's not much we can do there though. There's nothing to change.

                              H 1 Reply Last reply Jun 27, 2024, 5:20 PM Reply Quote 0
                              • H
                                hrx @stephenw10
                                last edited by Jun 27, 2024, 5:20 PM

                                It's the circle LED in solid orange.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  stephenw10 Netgate Administrator
                                  last edited by Jun 27, 2024, 5:25 PM

                                  Hmm, then it's failing to POST. The internal LEDs may tell you more but, as I say, there's nothing that can be set to affect that.

                                  H 1 Reply Last reply Jun 27, 2024, 7:13 PM Reply Quote 0
                                  • H
                                    hrx @stephenw10
                                    last edited by Jun 27, 2024, 7:13 PM

                                    At the moment I would suspect it's related to what other users also experienced in https://redmine.pfsense.org/issues/15110

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      stephenw10 Netgate Administrator
                                      last edited by Jun 27, 2024, 8:18 PM

                                      Yes, very likely the same issue. That specific drive is mentioned.

                                      Make sure you're running the current Blinkboot version. Though I'm not aware of any specific fixes in it.

                                      H 1 Reply Last reply Jun 27, 2024, 8:37 PM Reply Quote 0
                                      • H
                                        hrx @stephenw10
                                        last edited by Jun 27, 2024, 8:37 PM

                                        Thanks, will also check later whether there's an update the Netgate Firmware Update package will offer.

                                        Ihis is a really annoying issue, we already have some 4100 and 6100 with defective eMMCs and OOW.... (and we are not the only ones).

                                        H 1 Reply Last reply Jun 28, 2024, 7:35 AM Reply Quote 0
                                        • H
                                          hrx @hrx
                                          last edited by Jun 28, 2024, 7:35 AM

                                          Not a real success here. 03.00.00.03t-uc-18 is on the device and also the firmware version offered by the latest Netgate Firmware Upgrade package (23.05.01) which comes along with pfSense 24.03.

                                          1 Reply Last reply Reply Quote 0
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