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    when I Extract the download file it gives me an error message saying "catastrophic failure"

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • MLBiedlerM
      MLBiedler
      last edited by

      When I attempt to extract the download file it gives me an error message saying, "Catastrophic failure" why is it doing this and how can I fix it? 8b215dea-478d-43f2-8cb5-3d283ad5773b-image.png

      MLBiedlerM 1 Reply Last reply Reply Quote 1
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Did you try downloading it again?

        Did you check the file checksum?
        https://www.netgate.com/hubfs/pfSense-plus-installer-checksums.txt

        If you write the image with something like Etcher you don't need to extract it first.

        Steve

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        • MLBiedlerM
          MLBiedler @MLBiedler
          last edited by MLBiedler

          @MLBiedler

          Yeah I downloaded it again but it didn't change anything. What is the file checksum? I've never heard of it, how does it affect it? I'm trying to load it into virtual box if that changes anything?

          stephenw10S 1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator @MLBiedler
            last edited by

            @MLBiedler said in when I Extract the download file it gives me an error message saying "catastrophic failure":

            What is the file checksum?

            See: https://docs.netgate.com/pfsense/en/latest/install/download-installer-image.html#verifying-the-integrity-of-the-download

            MLBiedlerM 1 Reply Last reply Reply Quote 0
            • MLBiedlerM
              MLBiedler @stephenw10
              last edited by

              @stephenw10
              Ok, thanks for helping me for this. the file checksum is "74BC596EDBE33F061E263F366541BDB1B9763501F4BFF6852E817493EF97DE8B" which matches the list of checksum values that are expected. What else could it be?

              johnpozJ MLBiedlerM 2 Replies Last reply Reply Quote 0
              • johnpozJ
                johnpoz LAYER 8 Global Moderator @MLBiedler
                last edited by

                @MLBiedler how are you extracting it? Use say 7 zip.

                An intelligent man is sometimes forced to be drunk to spend time with his fools
                If you get confused: Listen to the Music Play
                Please don't Chat/PM me for help, unless mod related
                SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                • MLBiedlerM
                  MLBiedler @MLBiedler
                  last edited by

                  @MLBiedler was using the basic "extract all" in the file manager are there other ways of doing it?

                  johnpozJ 1 Reply Last reply Reply Quote 0
                  • johnpozJ
                    johnpoz LAYER 8 Global Moderator @MLBiedler
                    last edited by

                    @MLBiedler yeah grab say 7 zip, free tool https://www.7-zip.org/

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.11 | Lab VMs 2.7.2, 24.11

                    MLBiedlerM 1 Reply Last reply Reply Quote 1
                    • MLBiedlerM
                      MLBiedler @johnpoz
                      last edited by

                      @johnpoz That worked! Thank you all for the help!

                      MLBiedlerM 1 Reply Last reply Reply Quote 0
                      • MLBiedlerM
                        MLBiedler @MLBiedler
                        last edited by

                        @MLBiedler For future reference what exactly changed, why would the separate application be able to extract files better than the default method? what prevents the file from being extracted by traditional means?

                        johnpozJ 1 Reply Last reply Reply Quote 0
                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator @MLBiedler
                          last edited by

                          @MLBiedler prob because the built in one in windows doesn't actually understand that common compression method used all over the planet..

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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