• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login
Netgate Discussion Forum
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login

6100 failing after trying to upgrade from 23.09.01-RELEASE to 24.xx

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
24 Posts 2 Posters 1.1k Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • S
    stephenw10 Netgate Administrator
    last edited by May 20, 2024, 7:45 PM

    Hmm, that's not a good sign! Does it look physically damaged? Does the mouse appear in the usbconfig list when it's partially removed like that?

    C 1 Reply Last reply May 20, 2024, 8:11 PM Reply Quote 0
    • C
      cedrictang @stephenw10
      last edited by May 20, 2024, 8:11 PM

      @stephenw10

      Doesn't look damaged. And seriously I had never needed to use those ports in the first place. And no the mouse does not show up either.

      1 Reply Last reply Reply Quote 0
      • S
        stephenw10 Netgate Administrator
        last edited by May 20, 2024, 10:32 PM

        Hmm, try using a USB extension cable if you can or a hub. See if that makes any difference at all.

        One possibility would be to write the SSD in something else and transfer it back. A bit round about but it would get the device up again.

        Another option might be to write the install image to the eMMC and then boot that. To do that though you would need some network connectivity to get the image.

        C 1 Reply Last reply May 22, 2024, 7:12 AM Reply Quote 0
        • C
          cedrictang @stephenw10
          last edited by cedrictang May 22, 2024, 7:17 AM May 22, 2024, 7:12 AM

          @stephenw10

          Thanks. I will give it the extension cable a try.
          I need to get this replaced to bring the network back up to its original state.
          Will try to find a way to see how one can hack this.

          Maybe need to take the NVME drive out. The device is out of warranty anyway.

          Or maybe boot from the network somehow using PXE.

          This will be another project.

          Separately, I did think about some HA solution before after the last episode. Unfortunately I need to use dual WAN because my site has patchy DSL. I haven't figured how to do HA yet. Maybe one unit on dual WAN and another unit on a 4G single WAN. Any suggestions?
          Or I could get by with 2 units with a single WAN connection on each.

          1 Reply Last reply Reply Quote 0
          • S
            stephenw10 Netgate Administrator
            last edited by May 22, 2024, 11:59 AM

            Just to confirm you are not running ZFS there currently?

            Because if you are you should just be able to roll back the snapshot from the loader menu and try the upgrade again.
            https://docs.netgate.com/pfsense/en/latest/backup/zfsbe/loader.html

            If you setup a hardware HA pair of devices they should be as close to identical as possible. That means both nodes should have access to both WANs ideally. That gets complex because to do that you need multiple public IP addresses on each WAN.

            Running a single, separate WAN to each node is not really a valid setup. Though I have seen it done.

            Steve

            C 1 Reply Last reply May 24, 2024, 7:23 PM Reply Quote 0
            • C
              cedrictang @stephenw10
              last edited by May 24, 2024, 7:23 PM

              @stephenw10 said in 6100 failing after trying to upgrade from 23.09.01-RELEASE to 24.xx:

              https://docs.netgate.com/pfsense/en/latest/backup/zfsbe/loader.html

              Thanks for your message!
              I don't see an option 8 during boot up.
              So I guess it is not ZFS. I might recall it is UFS???!!

              1 Reply Last reply Reply Quote 0
              • S
                stephenw10 Netgate Administrator
                last edited by May 24, 2024, 11:29 PM

                Urgh, unfortunate. That device might be old enough to have had UFS installed by default.

                C 1 Reply Last reply May 25, 2024, 4:22 AM Reply Quote 0
                • C
                  cedrictang @stephenw10
                  last edited by May 25, 2024, 4:22 AM

                  @stephenw10

                  bought in dec 2021 when this first came out.

                  1 Reply Last reply Reply Quote 0
                  • S
                    stephenw10 Netgate Administrator
                    last edited by May 25, 2024, 1:22 PM

                    Hmm, well if you can reach a prompt and get network connectivity you could try uploading an image and writing it to the eMMC. Otherwise I thing writing the SSD in something else might be the only option.

                    C 1 Reply Last reply Aug 26, 2024, 10:57 AM Reply Quote 0
                    • C cedrictang referenced this topic on Jul 30, 2024, 6:31 AM
                    • C
                      cedrictang @stephenw10
                      last edited by cedrictang Aug 26, 2024, 11:07 AM Aug 26, 2024, 10:57 AM

                      @stephenw10

                      wow so I am real chuffed!

                      bought a ryzen mini pc and replace the original nvme with the stick from the 6100. booted off the usb. initially the system will boot until a point where it will just halt. it didn't recognised the 2 realtek nics. plugged in a usb network port and the whole thing then booted up correctly and i managed to reinstall the image.

                      reinstalled the stick back into the 6100 and connected to the console via putty and micro-usb and reconfigured the WAN/LAN and managed to get into the web interface. took about 1.5 hours of figuring out the various dead-ends.IMG_2550.jpeg IMG_2549.jpeg IMG_2541.jpeg IMG_2538.jpeg IMG_2536.jpeg IMG_2530.jpeg IMG_2529.jpeg

                      1 Reply Last reply Reply Quote 1
                      • S
                        stephenw10 Netgate Administrator
                        last edited by Aug 26, 2024, 1:51 PM

                        Nice! So it really is just the USB port/bus that failed.

                        C 1 Reply Last reply Aug 26, 2024, 1:56 PM Reply Quote 0
                        • C
                          cedrictang @stephenw10
                          last edited by Aug 26, 2024, 1:56 PM

                          @stephenw10

                          well yes that. Plus ultimately the upgrade from 23.09 to 24.xx killed the OS which bricked the device.

                          1 Reply Last reply Reply Quote 0
                          24 out of 24
                          • First post
                            24/24
                            Last post
                          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.
                            This community forum collects and processes your personal information.
                            consent.not_received