Can't reinstall on SG-3100

vlayote

Aaaand, after some searching on the forum (not that I didn't look beforehand), I've found what I was looking for, after the fsck everything is good.

"

At the console press any key to interrupt the boot loader when you see:
Hit [Enter] to boot immediately, or any other key for command prompt.
At the prompt enter: boot -s
That will boot in single user mode to a question asking for a path to the shell, just press return to reach the # prompt.

At the # prompt run the following command:
/sbin/fsck -y /

Run the fsck command at least 6 times; Repeat the command until no errors are reported, even if fsck claims the filesystem has been marked "clean".

Reboot by running: /sbin/rebootThe fastert way to get you back up and running is to re-install.

"

Thanks,
Vlad

wolf3000

@vlayote I purchased a used SG-3100 on ebay and are having the exact same problem described previously. I followed the procedure previously described to boot into single user mode. When I attempt to run /sbin/fsck -y / nothing happens, no output whatsoever no errors, no file not found, nothing. ls -l /sbin/fsck shows fsck exists and is set executable. I am completely stumped. Anybody have any suggestions. It looks like I wasted $100.00 on another piece of shit that will end up in ewaste

stephenw10

Does it boot into single user mode successfully?

You can always reinstall clean though. If you're running something ancient like 2.4 or 2.5 I'd recommend doing that anyway.
https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

Steve

wolf3000

@stephenwhttps://www.netgate.com/tac-support-request10

This page says that the available recovery images are not compatible with the SG-3100

stephenw10

Yup the new Netgate Installer doesn't support the 3100. So open a TAC ticket and quest the 3100 image. That will allow you reinstall 24.03 directly.

wolf3000

I filled out the TAC support request form and hit the submit button and nothing happens

stephenw10

You have some browser plugin blocking anything? Same in different browsers?

wolf3000

It seems firefox has a problem with the TAC page. I tried edge. When I hit submit it opens in the netgate shopify site, There is a dropdown to select the desired recovery image. There is no SG-3100 image listed.

stephenw10

Yes, as I said, the new installer doesn't support armv7 systems like the 3100. You need to open a TAC ticket to request the 3100 recovery image.

wolf3000

Netgate support sent me the correct recovery image, the SG-3100 is now working. THANK YOU FOR ALL YOUR HELP- Chris

stephenw10

Ah, good result.

m.d.frederiksen

@wolf3000 Can I please have a copy of that link for the SG-3100 firmware ?

wolf3000

FIRMWARE

Filename: pfSense-plus-Netgate-3100-recovery-24.03-RELEASE-armv7.img.gz

Download: https://nc.netgate.com/nextcloud/s/gT59ZX6YfFx6f8R

Checksum: https://nc.netgate.com/nextcloud/s/qS6Yrdxqaim625o

Instructions: https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

stephenw10

That will only be valid for a week but you can always open a ticket to request the current image.