Can't reinstall on SG-3100
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Does it boot into single user mode successfully?
You can always reinstall clean though. If you're running something ancient like 2.4 or 2.5 I'd recommend doing that anyway.
https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.htmlSteve
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@stephenwhttps://www.netgate.com/tac-support-request10
This page says that the available recovery images are not compatible with the SG-3100
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Yup the new Netgate Installer doesn't support the 3100. So open a TAC ticket and quest the 3100 image. That will allow you reinstall 24.03 directly.
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I filled out the TAC support request form and hit the submit button and nothing happens
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You have some browser plugin blocking anything? Same in different browsers?
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It seems firefox has a problem with the TAC page. I tried edge. When I hit submit it opens in the netgate shopify site, There is a dropdown to select the desired recovery image. There is no SG-3100 image listed.
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Yes, as I said, the new installer doesn't support armv7 systems like the 3100. You need to open a TAC ticket to request the 3100 recovery image.
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Netgate support sent me the correct recovery image, the SG-3100 is now working. THANK YOU FOR ALL YOUR HELP- Chris
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Ah, good result.
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@wolf3000 Can I please have a copy of that link for the SG-3100 firmware ?
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FIRMWARE
Filename: pfSense-plus-Netgate-3100-recovery-24.03-RELEASE-armv7.img.gz
Download: https://nc.netgate.com/nextcloud/s/gT59ZX6YfFx6f8R
Checksum: https://nc.netgate.com/nextcloud/s/qS6Yrdxqaim625o
Instructions: https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html
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That will only be valid for a week but you can always open a ticket to request the current image.
