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WAN periodically Rebooting

General pfSense Questions
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  • V
    VioletDragon @stephenw10
    last edited by Oct 16, 2024, 2:45 PM

    @stephenw10 Interesting, not sure why the connection is reset after 130 days though. Will keep an eye on it though.

    1 Reply Last reply Reply Quote 0
    • S
      stephenw10 Netgate Administrator
      last edited by Oct 16, 2024, 2:55 PM

      Currently at 153days on the Plusnet link and that's just the ppp session in pfSense. The actual DSL link has probably been up longer.

      D 1 Reply Last reply Oct 20, 2024, 12:08 PM Reply Quote 0
      • D
        diyhouse @stephenw10
        last edited by Oct 20, 2024, 12:08 PM

        @stephenw10
        Hi Guys,.. well plugged the New Draytek 166 modem in,.. config'd MTU to 1490,.. did a firmware upgrade to 4.2.7_BT
        Modem connected,.. with some great speeds,.. 70/70,.. amazing,.. on repeat only got 70/10,..
        Modem reporting Max download as circa 76,.. and Up,.. at 20,.... but speed test does not achieve the predicted UP speed,.. only 10'ish...
        ....and the other problem,.. connection only stays up for 10mins or so,...
        so had to revert back to Openreach modem...

        1 Reply Last reply Reply Quote 0
        • S
          stephenw10 Netgate Administrator
          last edited by Oct 20, 2024, 3:09 PM

          Hmm, really starts to seem like it must be a line issue.

          Though 70/70 seems like it might have been a measurement glitch because there is no sync speed for VDSL that would achieve that AFAIK.

          D 1 Reply Last reply Oct 24, 2024, 4:26 PM Reply Quote 0
          • D
            diyhouse @stephenw10
            last edited by Oct 24, 2024, 4:26 PM

            @stephenw10
            BT engineer call booked..!
            Interesting went through the hoops of logging an engineer call,.. and BT self tests,.. it confirmed there was a line problem.
            Although it is somewhat confusing when they refer to status lights of the BT HomeHub for indication as to what is not working,.. in the following questions,..
            But hey ho,.. engineer scheduled for next week,.. ( my choice, I was offered tomorrow,.. But cannot do that ). So pretty good service I would say.

            V 1 Reply Last reply Oct 25, 2024, 7:46 AM Reply Quote 1
            • V
              VioletDragon @diyhouse
              last edited by Oct 25, 2024, 7:46 AM

              @diyhouse I thought as much. Be interesting to see what the outcome.

              Regards

              D 1 Reply Last reply Oct 31, 2024, 10:22 AM Reply Quote 0
              • D
                diyhouse @VioletDragon
                last edited by Oct 31, 2024, 10:22 AM

                @VioletDragon
                Well guys..the man from BT he came he saw, he played,..he did not fix!!

                He checked the line for errors etc,.. and found it to be we within spec. with zero errors. he checked things up stream,.. and found no issues... Everything to him looked and tested out fine, even did a reset of the upstream connection, but to no avail.
                Discussed why New Openreach Modem stayed connected for 10days ( but still below 100days ) or so, but Draytek was lucky to stay up for more than 5 minutes,.. even though it does show in DSL status, Actual speeds as 78/20Mbps,..and Attainable as 78/26Mbps...
                So as far as Openreach man can do,.. connection to my property is good,.. the problem is essentially my side.. but has no idea why Draytek keeps reconnecting,.. as he sees them all the time...
                Any thoughts guys,..
                tx

                V 1 Reply Last reply Nov 4, 2024, 11:36 AM Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Oct 31, 2024, 1:11 PM

                  Earlier Draytek modems had several different firmware versions for different line conditions. I don't known if that's still true for the V166 but if it is you could try a different one.

                  D 1 Reply Last reply Oct 31, 2024, 1:40 PM Reply Quote 0
                  • D
                    diyhouse @stephenw10
                    last edited by Oct 31, 2024, 1:40 PM

                    @stephenw10
                    Hi Stephen,..I did upgrade the Draytek to the lastest firmware available,..
                    Maybe worth raising a support call with Draytek?

                    1 Reply Last reply Reply Quote 0
                    • S
                      stephenw10 Netgate Administrator
                      last edited by Oct 31, 2024, 1:56 PM

                      Yup may as well. They may have alternative firmware you could try.

                      D 1 Reply Last reply Oct 31, 2024, 2:15 PM Reply Quote 0
                      • D
                        diyhouse @stephenw10
                        last edited by Oct 31, 2024, 2:15 PM

                        @stephenw10
                        https://www.draytek.co.uk/forum/dsl-specific-questions/24943-draytek-166?start=6

                        Just found this on the Draytek site....

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Oct 31, 2024, 2:33 PM

                          Hmm, well that would be painful.

                          Might need a TLDR post here as I can't recall excatly what you've tested at this point! You still saw disconnects with the Openreach modem(s) though?

                          D 1 Reply Last reply Oct 31, 2024, 2:38 PM Reply Quote 0
                          • D
                            diyhouse @stephenw10
                            last edited by Oct 31, 2024, 2:38 PM

                            @stephenw10
                            Yes,.. was thinking this post was getting a little like war a peace,.. with nearly 160 posts...
                            Draytek log support opened,.. their sending me some tests to do...

                            1 Reply Last reply Reply Quote 1
                            • V
                              VioletDragon @diyhouse
                              last edited by Nov 4, 2024, 11:36 AM

                              @diyhouse Interesting, Can you attach a screenshot of the WAN interface ? What are your MTU/MSS settings for WAN ?

                              D 1 Reply Last reply Nov 10, 2024, 9:45 PM Reply Quote 0
                              • D
                                diyhouse @VioletDragon
                                last edited by Nov 10, 2024, 9:45 PM

                                @VioletDragon
                                Sorry,. missed you post,.. ( lot going on this end )
                                Currently Draytek are looking at my logs of how / when the link closes etc,.. as they have said everything looks good to them... well at least from the screen shots.
                                MTU is set to 1492

                                🔒 Log in to view
                                🔒 Log in to view

                                1 Reply Last reply Reply Quote 0
                                • S
                                  stephenw10 Netgate Administrator
                                  last edited by Nov 10, 2024, 11:19 PM

                                  Can you make the Draytek do the PPPoE connection and see if it still drops?

                                  D 1 Reply Last reply Nov 13, 2024, 10:17 AM Reply Quote 0
                                  • D
                                    diyhouse @stephenw10
                                    last edited by Nov 13, 2024, 10:17 AM

                                    @stephenw10 Yes,.. was wondering to do that,.. as at the end of the day,.. one critical part of the puzzle we have not eliminated is the pfsense box itself,.. maybe h/w or config issues,.. unlikely but not impossible..
                                    I think I have re config'd the Draytek to handle to PPPoE,.. and I think I can just connect the modem to one of the spare ports on the pfsense box,.. and add rules to just route all ( ipv6/4) traffic from a 192.168.3.0 network to 192.168.30.0 network...
                                    This should then preserve all my 192.168.3.0 DNS mapping etc,.. and should be transparent to my overall network,..
                                    Are my thoughts assumptions correct? Tx for any guidelines...

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      stephenw10 Netgate Administrator
                                      last edited by Nov 13, 2024, 11:34 AM

                                      Yes that should work. It may have some sort of DMZ feature to just forward all traffic to the internal pfSense WAN IP.

                                      D 1 Reply Last reply Nov 17, 2024, 3:59 PM Reply Quote 0
                                      • D
                                        diyhouse @stephenw10
                                        last edited by Nov 17, 2024, 3:59 PM

                                        @stephenw10 Hi Guys,..
                                        Well bit the bullet,.. and connected the draytek directly to the DSL connection, and let it manage the connection.
                                        Good news I achieved a good solid connection that appeared stable during two sessions of 40min and 50mins... not the 3 or 4 mins as before with PPPoE and pfsense.
                                        'My' only problem, was my lack of understanding... ( I believe ).
                                        I naively thought that placing the Draytek on another LAN ..6.0 network, and creating a rule to pass all traffic between my 'base LAN on ...3.x' would suffice.
                                        Nope,.. the penny dropped as I realised I was no longer routing my DNS lookups to the correct LAN and device, So I thought/belive. As I still want pfsense to manage my security and DNS...
                                        I tried numerous DNS re-configs, that I could find and think off, as well as numerous Rules, but alas I did not strike lucky.
                                        Can someone enlighten my how I get Pfsense to point to the Draytek, ( IP 192.168.6.20 ), I assume this is how I point to it. and what rules I actually need...
                                        🔒 Log in to view
                                        🔒 Log in to view

                                        Also the big question now is why does pfsense not hold a continuous connection,.. but lets save that for a rainy day.. Is it my config and 'rules'.
                                        Oh and needless to say when I connected back to original h/w config... that to was broken,.. ( thank goodness for config backups,.. and the ability to restore selected parts,.. fantastic. ) But I still had to reboot my working PC,.. I suspect it to,.. was confused by DNS as well..
                                        Ah thoughts..
                                        Thankyou in anticipation...
                                        KR

                                        Y 1 Reply Last reply Nov 18, 2024, 5:05 PM Reply Quote 0
                                        • S
                                          stephenw10 Netgate Administrator
                                          last edited by Nov 18, 2024, 2:02 AM

                                          What I'd expect to see would be the pfSense WAN connected to the Draytek in the new subnet.

                                          Traffic from pfSense would still be routed via the WAN but just not using PPPoE.

                                          1 Reply Last reply Reply Quote 0
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