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    SG-1100 Upgrade 23.09.1 to 24.03_1 failure

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • M
      manzato @SteveITS
      last edited by

      @SteveITS it looks like there is enough space:

      [23.09.1-RELEASE][root@pfSense.localdomain]/root: zfs list 
NAME                                 USED  AVAIL  REFER  MOUNTPOINT
pfSense                             1.60G  5.18G    96K  none
pfSense/ROOT                         936M  5.18G    96K  none
pfSense/ROOT/default                 936M  5.18G   929M  /
pfSense/ROOT/default/cf             1.47M  5.18G  1.47M  /cf
pfSense/ROOT/default/var_cache_pkg    96K  5.18G    96K  /var/cache/pkg
pfSense/ROOT/default/var_db_pkg     5.36M  5.18G  5.36M  /var/db/pkg
pfSense/home                          96K  5.18G    96K  /home
pfSense/reservation                   96K  5.86G    96K  none
pfSense/tmp                         2.30M  5.18G  2.30M  /tmp
pfSense/var                         2.75M  5.18G   388K  /var
pfSense/var/cache                     96K  5.18G    96K  /var/cache
pfSense/var/db                      1.28M  5.18G  1.28M  /var/db
pfSense/var/log                      912K  5.18G   912K  /var/log
pfSense/var/tmp                      112K  5.18G   112K  /var/tmp
[23.09.1-RELEASE][root@pfSense.localdomain]/root: zfs list -t snapshot
no datasets available
[23.09.1-RELEASE][root@pfSense.localdomain]/root: df -hi
Filesystem                            Size    Used   Avail Capacity iused ifree %iused  Mounted on
pfSense/ROOT/default                  6.1G    929M    5.2G    15%     53k   11M    0%   /
devfs                                 1.0K      0B    1.0K     0%       0     0     -   /dev
pfSense/var                           5.2G    388K    5.2G     0%     103   11M    0%   /var
pfSense/tmp                           5.2G    2.3M    5.2G     0%      87   11M    0%   /tmp
pfSense/home                          5.2G     96K    5.2G     0%       7   11M    0%   /home
pfSense/var/log                       5.2G    912K    5.2G     0%      52   11M    0%   /var/log
pfSense/var/tmp                       5.2G    112K    5.2G     0%      14   11M    0%   /var/tmp
pfSense/var/cache                     5.2G     96K    5.2G     0%       8   11M    0%   /var/cache
pfSense/var/db                        5.2G    1.3M    5.2G     0%      45   11M    0%   /var/db
pfSense/ROOT/default/cf               5.2G    1.5M    5.2G     0%      49   11M    0%   /cf
pfSense/ROOT/default/var_cache_pkg    5.2G     96K    5.2G     0%       7   11M    0%   /var/cache/pkg
pfSense/ROOT/default/var_db_pkg       5.2G    5.4M    5.2G     0%      14   11M    0%   /var/db/pkg
tmpfs                                 4.0M    132K    3.9M     3%      42   14k    0%   /var/run
[23.09.1-RELEASE][root@pfSense.localdomain]/root:
      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Try running the upgrade from the command line. That gives more debug info and it also frees some resources by not having the webgui open:

        pfSense-uprade -d

        M 1 Reply Last reply Reply Quote 0
        • M
          manzato @stephenw10
          last edited by

          @stephenw10 said in SG-1100 Upgrade 23.09.1 to 24.03_1 failure:

          stephenw10
          NETGATE
          ADMINISTRATOR
          about 3 hours ago

          Try running the upgrade from the command line. That gives more debug info and it also frees some resources by not having the webgui open:

          pfSense-uprade -d

          Reply Quote
          0

          Ran pfSense-upgrade -d and arrived to the same issue (lost the log), and then pfSense-upgrade -d -R to prevent auto boot:

          	pfSense-u-boot-2100-20210930_1 [pfSense] (ABI changed: 'freebsd:14:*' -> 'freebsd:15:*')
	pfSense-u-boot-env-20230123 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	pkcs11-helper-1.29.0 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	py311-libzfs-1.1.2023020700 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	py311-setuptools-63.1.0_1 [pfSense] (ABI changed: 'freebsd:14:*' -> 'freebsd:15:*')
	qstats-0.2 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	radvd-2.19_2 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	rate-0.9_2 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	rrdtool-1.8.0_2 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	scponly-4.8.20110526_5 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	smartmontools-7.4 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	ssh_tunnel_shell-0.2_1 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	uclcmd-0.2.20211204 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	voucher-0.1_3 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	vstr-1.0.15_1 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	whois-5.5.7 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	wol-0.7.1_4 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	xinetd-2.3.15_2 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	zip-3.0_1 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')
	zstd-1.5.5 [pfSense] (ABI changed: 'freebsd:14:aarch64:64' -> 'freebsd:15:aarch64:64')

Number of packages to be removed: 51
Number of packages to be installed: 55
Number of packages to be upgraded: 47
Number of packages to be reinstalled: 78

The operation will free 32 MiB.
[1/231] Reinstalling indexinfo-0.3.1...
[1/231] Extracting indexinfo-0.3.1: .... done
[2/231] Reinstalling mpdecimal-2.5.1...
[2/231] Extracting mpdecimal-2.5.1: .......... done
[3/231] Upgrading gettext-runtime from 0.22_1 to 0.22.3...
[3/231] Extracting gettext-runtime-0.22.3: .......... done
[4/231] Upgrading readline from 8.2.1 to 8.2.7...
[4/231] Extracting readline-8.2.7: .......... done
[5/231] Reinstalling libffi-3.4.4...
[5/231] Extracting libffi-3.4.4: .......... done
[6/231] Reinstalling libunistring-1.1...
[6/231] Extracting libunistring-1.1: .......... done
[7/231] Reinstalling libiconv-1.17...
[7/231] Extracting libiconv-1.17: .......... done
[8/231] Upgrading python311 from 3.11.4 to 3.11.7...
[8/231] Extracting python311-3.11.7: ......
[8/231] Extracting python311-3.11.7... done
[23.09.1-RELEASE][root@pfSense.localdomain]/root:
          1 Reply Last reply Reply Quote 0
          • M
            manzato
            last edited by

            I've upgraded the pkg tool (via pkg upgrade pkg) and giving it another try to the upgrade.

            M 1 Reply Last reply Reply Quote 0
            • M
              manzato @manzato
              last edited by

              Managed to get a core dump when running the upgrade...

              [176/180] Fetching expat-2.5.0.pkg: . done
[177/180] Fetching php83-sysvsem-8.3.1.pkg: . done
[178/180] Fetching php83-pecl-rrd-2.0.3.pkg: . done
[179/180] Fetching py311-libzfs-1.1.2023020700.pkg: ...... done
[180/180] Fetching sshguard-2.4.3_2,1.pkg: .......... done
Checking integrity...Bus error (core dumped)
              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Hmm, anything in the system logs when either of those fail?

                Check for coredumps in /root. What actually dumped?

                M 1 Reply Last reply Reply Quote 0
                • M
                  manzato @stephenw10
                  last edited by

                  @stephenw10 I didn't find any core dumps... And actually the upgrade of pkg was "downgraded" after a reboot. I am able to write to the filesystem (tried writing to most of them).

                  Without the upgraded pkg, it isn't core dumping anymore, but still the upgrade fails and I can't find any smoking gun... no logs, nothing suspicious.

                  Any pointers / ideas?

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Try rebooting and then running the upgrade at the console without logging into the webgui so the maximum resources are available.

                    Otherwise you can always install 24.03 clean and restore the config.

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      manzato @stephenw10
                      last edited by

                      @stephenw10 Tried the clean boot without the GUI, same issue. Where can I download the fresh install of 24?

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Get the Net Installer as shown here:
                        https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          manzato @stephenw10
                          last edited by

                          @stephenw10

                          I ran a fresh installation and got another failure:

                          519bed21-2380-46e7-a7a4-5b9e3dab17eb-image.png

                          I think I can assume there is a HW error on my device at this point.

                          juanzelliJ 1 Reply Last reply Reply Quote 0
                          • juanzelliJ
                            juanzelli @manzato
                            last edited by

                            @manzato Just checking to see if you tried a different USB stick too 😉

                            Netgate 4100 and HPE InstantOn network at home

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Hmm, that does seem like it could be a storage issue.

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                manzato @stephenw10
                                last edited by

                                @stephenw10 is there anything I can try to confirm it? Is it serviceable in any way? Or is it going to the trash can?

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Well I would try several times at least. And I would try using several USB sticks.

                                  When it fails like that you can drop to the shell and check what the exact errors are.

                                  I would start by just running: dmesg

                                  If it's a drive issue you will see a bunch of errors show there.

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