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    pf sense going down

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      It actually crashes? Kernel panic?

      Does it respond to pings?

      Is it still responding at the console?

      How are you testing? Where are you testing from?

      what pfSense version are you running?

      Steve

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      • S
        SteveITS Galactic Empire @bluecovenant
        last edited by

        @bluecovenant All of the above, but also try a switch between pfSense and the ISP router.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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        • B
          bluecovenant @stephenw10
          last edited by

          @stephenw10 said in pf sense going down:

          It actually crashes? Kernel panic?

          how do i determine this?

          Does it respond to pings?

          how do i check this?

          Is it still responding at the console?

          what is the console?

          How are you testing? Where are you testing from?

          after rebooting the router, i cannot load the pfsense page on my browser (192.168.1.1)

          what pfSense version are you running?

          2.7.0

          Steve

          this occurs whether i manually reboot the router or set a scheduled reboot, both from the router's browser interface from a computer

          if i manually power down the protectli by pressing the power button, then powering backup up, i am able to load the pfsense page and login, and the internet service to the network returns as well

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            What is the router you're rebooting here?

            The console is a direct connection to the firewall. So either a serial cable or a keyboard/monitor directly.

            It sounds like you have either some subnet conflict or maybe a default route changing.
            In pfSense what is shown in System > Routing > Gateways?

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            • B
              bluecovenant @stephenw10
              last edited by

              @stephenw10 said in pf sense going down:

              What is the router you're rebooting here?

              gl.inet GL-MT6000

              The console is a direct connection to the firewall. So either a serial cable or a keyboard/monitor directly.

              It sounds like you have either some subnet conflict or maybe a default route changing.
              In pfSense what is shown in System > Routing > Gateways?

              there are three lines, with an anchor symbol on the first line, whose name is "WAN_DHCP" and the description is "Interface WAN_DHCP Gateway". the second line's name is "WAN_DHCP6 ", and the third line "VPN1_VPNV4"

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Is the default IPv4 gateway set to WAN_DHCP?

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                • B
                  bluecovenant @stephenw10
                  last edited by

                  @stephenw10 it is set to automatic. should it be set to WAN_DHCP?

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yes set it to WAN_DHCP.

                    Because you have a VPN gateway present that may be becoming the default gateway if the WAN goes down.

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                    • B
                      bluecovenant @stephenw10
                      last edited by

                      @stephenw10 this seems to have solved the problem

                      what would cause this problem to occur on this router, whereas i did not need to change this setting on my previous router (netgear orbi)?

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Unclear. By 'router' here you mean the gl.inet GL-MT6000? And that is connected to the pfSense LAN?

                        I can only imagine that device drops the link to the LAN when it reboots and the other device does not. However that should not affect the WAN. The other possibility is that during boot it comes up with a subnet that conflicts with the WAN causing the default to flip.

                        But however it's doing it you should definitely set WAN_DHCP as default to prevent it trying to use the VPN as default.

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