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    Big issue from 2.5.2 to 2.6. NIC stop working

    Scheduled Pinned Locked Moved General pfSense Questions
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    • R
      reynold @stephenw10
      last edited by

      @stephenw10
      Maybe psu issues?
      I noted that i need 12V 5A, but psu actually in use is 12 V 2.5A

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Unlikely to be a significnat power draw difference between 2.5.2 and 2.6/2.7.2 IMO. But that is pretty small for a device with 6 NICs.

        Try running a packet capture on that NIC and see if it's still seeing any packets incoming after it stops responding.

        I assume the console still responds after that?

        Other NICs still work?

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        • R
          reynold @stephenw10
          last edited by

          @stephenw10 yes console still works. How can i make packet capture? With Shell? I have never done It.

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            https://docs.netgate.com/pfsense/en/latest/diagnostics/packetcapture/tcpdump.html

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              And it's only the NIC you're trying to connect to that appears to stop passing traffic? I.e. a NIC/driver issue or soemthing in the network stack.

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              • R
                reynold @stephenw10
                last edited by

                @stephenw10 with tcpdump I noted that NIC stop receiving traffic.
                It happens on every NIC

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Ah so it appears to lock up the NIC/driver somehow.

                  Do you mean it causes all NICs to stop passing traffic at the same time?

                  Or just that any NIC you connect to will fail the same way?

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                  • R
                    reynold @stephenw10
                    last edited by reynold

                    @stephenw10 i connected at two nics with two devices and two ip addresses. When i try access gui everything crash on all nics. All crash at same time. I tried also opnsense. Samd resulta. I enter ip in web i press enter and nic crash. After some time crash everything also console. I need tò reboot

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      OK so:

                      It stops responding at all on all NICs. Even to ping.

                      The console remains responsive.

                      Can you ping out from the console? To something via the WAN perhaps?

                      And nothing is logged when that happens?

                      I really expect to see some error.

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                      • R
                        reynold @stephenw10
                        last edited by reynold

                        @stephenw10 Yes
                        At first NIC responds to ping
                        If i enter 192.168.1.1 in browser and i press enter it stops working an all NICs even PING
                        Device is able to ping itself
                        So appliance is able to ping 192.168.1.1. It responds
                        Console remain responsive
                        Nothing is logged, but maybe i do not able to find some log.
                        In shell i can not see anything.

                        I tried to replace RAM and PSU but the issue persists

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Literally nothing is logged or just nothing that appears related?

                          Does dmesg return anything different?

                          You could also check the mac stats for the NIC using: sysctl dev.igb.1
                          See if anything there is throwing a load of errors.

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                          • R
                            reynold @stephenw10
                            last edited by

                            @stephenw10 no error i think
                            it says driver version 2.5.19-fbsd and other info but no error are displayed.
                            Same problem if i try to make ssh access

                            GertjanG 1 Reply Last reply Reply Quote 0
                            • GertjanG
                              Gertjan @reynold
                              last edited by

                              @reynold said in Big issue from 2.5.2 to 2.6. NIC stop working:

                              Same problem if i try to make ssh access

                              For SSH to work, you need a working interface first.
                              Console access is your friend.
                              If you know you're way around, go look here : /var/log/
                              You'll find all the logs files there.
                              Check what's been log lines were added to the most recent updated files.

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

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                              • R
                                reynold @Gertjan
                                last edited by

                                @Gertjan I have different log system filter boot.log...
                                What kinds of logs should I check?
                                How can i display log from the most recent updated?

                                thank you

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                                • R
                                  reynold @Gertjan
                                  last edited by

                                  @Gertjan system log says transmit failed network is down

                                  stephenw10S 1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Errors in the sysctls might look like:

                                    dev.igb.0.watchdog_timeouts: 0
                                    dev.igb.0.rx_overruns: 0
                                    dev.igb.0.dropped: 0
                                    
                                    dev.igb.0.mac_stats.coll_ext_errs: 0
                                    dev.igb.0.mac_stats.alignment_errs: 0
                                    dev.igb.0.mac_stats.crc_errs: 0
                                    dev.igb.0.mac_stats.recv_errs: 0
                                    
                                    dev.igb.0.mac_stats.sequence_errors: 0
                                    dev.igb.0.mac_stats.symbol_errors: 0
                                    dev.igb.0.mac_stats.collision_count: 0
                                    
                                    

                                    Anything bigger than 0 there could be a clue.

                                    Also interesting would be if the stats stop increasing at all when the NIC stop responding.

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                                    • R
                                      reynold @stephenw10
                                      last edited by

                                      @stephenw10 no errors.
                                      I noted only ring state pidx tail 027 idle
                                      no errors
                                      Replace psu mini stata disk and ram.
                                      Issue persists.

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                                      • R
                                        reynold @stephenw10
                                        last edited by

                                        @stephenw10
                                        obviously if i downgrade to 2.5.2 everythings return working again.
                                        I also tried installing different filesystem ufs and zfs but issue persists

                                        GertjanG 1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator @reynold
                                          last edited by

                                          @reynold said in Big issue from 2.5.2 to 2.6. NIC stop working:

                                          system log says transmit failed network is down

                                          What's the actual log entry there? And any surrounding it from the same time period?

                                          R 1 Reply Last reply Reply Quote 0
                                          • GertjanG
                                            Gertjan @reynold
                                            last edited by

                                            @reynold

                                            The dmesg.boot file might also contain important info.

                                            No "help me" PM's please. Use the forum, the community will thank you.
                                            Edit : and where are the logs ??

                                            1 Reply Last reply Reply Quote 1
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