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    Big issue from 2.5.2 to 2.6. NIC stop working

    Scheduled Pinned Locked Moved General pfSense Questions
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    • R
      reynold @stephenw10
      last edited by

      @stephenw10 same issue if i change LAN interface

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm and it still shows as up and linked after it stops responding?

        And then it fails to respond to anything until you reboot?

        I would test 2.7.2 if you can because this may well be a bug that's fixed there already.

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          reynold @stephenw10
          last edited by

          @stephenw10
          Exactly.
          I am testing 2.7.2 memstick serial, i downloaded iso.
          I'm installing via usb
          It says lo0 link state changed to up.
          But at this point installation stops it seems freezed

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            On the serial console? When using the memstick-serial image?

            Where exactly does it stop?

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            • R
              reynold @stephenw10
              last edited by reynold

              @stephenw10
              Exactly.
              It stops when discovers / test interface,
              It says igb1 link state changed to up ok
              It says lo0 link state changed to up (suppose loopback interface)
              At this point installation stop and does not keep going on.
              It stops very early in the process

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Can you copy/paste that output here for review?

                It sounds like that's the output from the wrong console. The last thing you see on both consoles are interface state changes. So you wold see that if you used the memstick image or ISO instead of the memstick-serial image.

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                  reynold @stephenw10
                  last edited by

                  @stephenw10 said in Big issue from 2.5.2 to 2.6. NIC stop working:

                  Can you copy/paste that output here for review?

                  It sounds like that's the output from the wrong console. The last thing you see on both consoles are interface state changes. So you wold see that if you used the memstick image or ISO instead of the memstick-serial image.

                  ok i updated to 2.7.2 maybe i choosed bad iso.
                  But i have the same issue
                  When i try to start GUI via HTTP it stops responding until reboot

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                  • R
                    reynold @stephenw10
                    last edited by

                    @stephenw10
                    Maybe psu issues?
                    I noted that i need 12V 5A, but psu actually in use is 12 V 2.5A

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Unlikely to be a significnat power draw difference between 2.5.2 and 2.6/2.7.2 IMO. But that is pretty small for a device with 6 NICs.

                      Try running a packet capture on that NIC and see if it's still seeing any packets incoming after it stops responding.

                      I assume the console still responds after that?

                      Other NICs still work?

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                      • R
                        reynold @stephenw10
                        last edited by

                        @stephenw10 yes console still works. How can i make packet capture? With Shell? I have never done It.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          https://docs.netgate.com/pfsense/en/latest/diagnostics/packetcapture/tcpdump.html

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            And it's only the NIC you're trying to connect to that appears to stop passing traffic? I.e. a NIC/driver issue or soemthing in the network stack.

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                              reynold @stephenw10
                              last edited by

                              @stephenw10 with tcpdump I noted that NIC stop receiving traffic.
                              It happens on every NIC

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Ah so it appears to lock up the NIC/driver somehow.

                                Do you mean it causes all NICs to stop passing traffic at the same time?

                                Or just that any NIC you connect to will fail the same way?

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                                  reynold @stephenw10
                                  last edited by reynold

                                  @stephenw10 i connected at two nics with two devices and two ip addresses. When i try access gui everything crash on all nics. All crash at same time. I tried also opnsense. Samd resulta. I enter ip in web i press enter and nic crash. After some time crash everything also console. I need tò reboot

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    OK so:

                                    It stops responding at all on all NICs. Even to ping.

                                    The console remains responsive.

                                    Can you ping out from the console? To something via the WAN perhaps?

                                    And nothing is logged when that happens?

                                    I really expect to see some error.

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                                      reynold @stephenw10
                                      last edited by reynold

                                      @stephenw10 Yes
                                      At first NIC responds to ping
                                      If i enter 192.168.1.1 in browser and i press enter it stops working an all NICs even PING
                                      Device is able to ping itself
                                      So appliance is able to ping 192.168.1.1. It responds
                                      Console remain responsive
                                      Nothing is logged, but maybe i do not able to find some log.
                                      In shell i can not see anything.

                                      I tried to replace RAM and PSU but the issue persists

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Literally nothing is logged or just nothing that appears related?

                                        Does dmesg return anything different?

                                        You could also check the mac stats for the NIC using: sysctl dev.igb.1
                                        See if anything there is throwing a load of errors.

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                                          reynold @stephenw10
                                          last edited by

                                          @stephenw10 no error i think
                                          it says driver version 2.5.19-fbsd and other info but no error are displayed.
                                          Same problem if i try to make ssh access

                                          GertjanG 1 Reply Last reply Reply Quote 0
                                          • GertjanG
                                            Gertjan @reynold
                                            last edited by

                                            @reynold said in Big issue from 2.5.2 to 2.6. NIC stop working:

                                            Same problem if i try to make ssh access

                                            For SSH to work, you need a working interface first.
                                            Console access is your friend.
                                            If you know you're way around, go look here : /var/log/
                                            You'll find all the logs files there.
                                            Check what's been log lines were added to the most recent updated files.

                                            No "help me" PM's please. Use the forum, the community will thank you.
                                            Edit : and where are the logs ??

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