Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Auto Configuration Backup fails after WAN IP change

    Scheduled Pinned Locked Moved General pfSense Questions
    30 Posts 4 Posters 1.5k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • GertjanG
      Gertjan @codersaur
      last edited by

      @codersaur said in Auto Configuration Backup fails after WAN IP change:

      So, I am wondering if the backups are somehow being refused because the public IP of my router has changed?

      Why ?
      When you

      @codersaur said in Auto Configuration Backup fails after WAN IP change:

      I can curl -L http://acb.netgate.com from

      weren't you using the same WAN IP ?
      Go here : Services > Dynamic DNS > Check IP Services and copy the URL.
      'curl' to it. It will show your WAN IP, right ?

      This could be very well a probably temporary glitch as "http://acb.netgate.com" can get a bit overworked as more and more and more pfSense devices dump their daily config file.

      @codersaur said in Auto Configuration Backup fails after WAN IP change:

      "every configuration change"

      Yeah, what about not abusing a free service ( 😊 ) - I mean : ones a day or so is just fine for most needs.

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        We are digging into this internally. We spent a while looking at it yesterday and so far it looks like back end problem.

        C 2 Replies Last reply Reply Quote 0
        • C
          codersaur @stephenw10
          last edited by

          @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

          We are digging into this internally. We spent a while looking at it yesterday and so far it looks like back end problem.

          Thanks Stephen, I look forward to your conclusions so we can get this resolved asap - I've been having to make manual backups for the last three weeks.

          1 Reply Last reply Reply Quote 1
          • C
            codersaur @stephenw10
            last edited by

            @stephenw10 did your investigation yield any useful conclusions? My backup is still failing each morning.

            Is there some way I can purge the local backup files in case there is some lingering corruption which is causing the issue when they are uploaded?

            GertjanG 1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              The file that gets uploaded is generated from the config each time. However you can check if it's still present in /tmp. The file name is {file_hash}.tmp. It should be removed from there after uploading.

              C 1 Reply Last reply Reply Quote 0
              • GertjanG
                Gertjan @codersaur
                last edited by

                @codersaur

                And check the file size ?
                Be ware : backup files are here : /cf/conf/backup/

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                1 Reply Last reply Reply Quote 0
                • C
                  codersaur @stephenw10
                  last edited by

                  @stephenw10 so there's no .tmp file.

                  Backup dir looks normal (I guess) with each xml file being 9.1MB and being created at 04:48 as per schedule (the ACME service also seems to trigger a backup at 03:16 every third day).

                  I've run the latest xml file through a validator and it seems fine. So I am still at a loss as to why my backup uploads to acb.netgate.com are failing...

                  /root: ls -lah /cf/conf/backup/
                  total 279376
                  drwxr-xr-x  2 root wheel  1.5K Feb 21 04:48 .
                  drwxr-xr-x  5 root wheel  1.0K Feb 21 04:48 ..
                  -rw-r--r--  1 root wheel  4.6K Feb 21 04:48 backup.cache
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461091.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461092.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461093.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461096.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461097.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461098.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461100.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461101.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461102.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461105.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461106.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461107.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461109.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461110.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461111.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461112.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461115.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461116.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 13 15:38 config-1739461117.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 14 04:48 config-1739461118.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 15 03:16 config-1739508480.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 15 04:48 config-1739589365.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 16 04:48 config-1739594880.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 17 04:48 config-1739681280.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 18 03:16 config-1739767680.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 18 04:48 config-1739848565.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 19 04:48 config-1739854080.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 20 04:48 config-1739940480.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 21 03:16 config-1740026880.xml
                  -rw-r--r--  1 root wheel  9.1M Feb 21 04:48 config-1740107765.xml
                  
                  GertjanG 1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yes, it pretty much has to be the backend rejecting it. I'll poke our guys again.

                    1 Reply Last reply Reply Quote 0
                    • GertjanG
                      Gertjan @codersaur
                      last edited by

                      @codersaur

                      My typical config-xxx.xml files are 650 Kbytes or so for a 24.11 on a 4100.
                      9+ Mbytes seems a lot to me.

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      C 1 Reply Last reply Reply Quote 0
                      • C
                        codersaur @Gertjan
                        last edited by codersaur

                        @Gertjan The xml files seem to include the rrddata. If I make a manual backup without rrddata the size is ~380 Kb.

                        There doesn't seem to be an option in the ACB config page to include/exclude rrd data like there is on the manual Diagnostics > Backup/Restore...

                        1 Reply Last reply Reply Quote 0
                        • W
                          williamrolison
                          last edited by williamrolison

                          Since I can't thumb up ATM. Anyways.

                          I'm having this same issue as codersaur.

                          Look forward to the fix. For now disabled.

                          Netgate 4200 24.11

                          C 1 Reply Last reply Reply Quote 2
                          • C
                            codersaur @williamrolison
                            last edited by

                            @williamrolison When did it start failing and can you correlate with any changes on your side? If yours also started failing around 20th Jan that might indicate a server-side change and rule out the WAN IP change a factor. Conversely, if you also had a WAN IP change that might also help track down the root cause.

                            W 1 Reply Last reply Reply Quote 0
                            • W
                              williamrolison @codersaur
                              last edited by

                              Started for me on Feb 13. Feb 11 was when IP changed.

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                The encrypted files uploaded to acb always exclude RRD data so that file size should be no issue. But clearly something is....

                                C 1 Reply Last reply Reply Quote 1
                                • C
                                  codersaur @stephenw10
                                  last edited by

                                  @stephenw10 is there any progress update on this issue? Thanks.

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Nothing yet. I'll see if our IT guys found anything.....

                                    C 2 Replies Last reply Reply Quote 0
                                    • C
                                      codersaur @stephenw10
                                      last edited by

                                      @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                                      Nothing yet. I'll see if our IT guys found anything.....

                                      Have they found anything? Backup is still failing every day.

                                      1 Reply Last reply Reply Quote 0
                                      • C
                                        codersaur @stephenw10
                                        last edited by

                                        @stephenw10 bump. Still failing...

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Sorry let me find out what we can do....

                                          C 2 Replies Last reply Reply Quote 0
                                          • C
                                            codersaur @stephenw10
                                            last edited by

                                            @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                                            Sorry let me find out what we can do....

                                            bump...

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.