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    pfSense refuses to reboot

    Scheduled Pinned Locked Moved General pfSense Questions
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    • hunorH
      hunor @stephenw10
      last edited by

      @stephenw10

      When I applied the whole backup file. Yes.
      When I did piece by piece (I think I left out the packages and a few others) and reinstalled everything package, and reconfigured it. It worked.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Huh, so you still ended up with the same packages installed?

        hunorH 1 Reply Last reply Reply Quote 0
        • hunorH
          hunor @stephenw10
          last edited by

          @stephenw10 Yes, except I didn't import the old config files.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Hmm, well that's bizarre! Are you able to replicate it with an example config at all? This feels a bug that needs squashing.

            hunorH 1 Reply Last reply Reply Quote 0
            • hunorH
              hunor @stephenw10
              last edited by

              @stephenw10 Well, I can sanitize my config file and I can post it. Or when I have time I can replace the SSD in my system and "reinstall" it. It is my main router, so I need some time.

              K 1 Reply Last reply Reply Quote 1
              • K
                kravenul @hunor
                last edited by

                I upgraded last night to [24.11-RELEASE] on my Netgate 2100, and I encounterred the exact same problem.

                PHP ERROR: Type: 1, File: /etc/inc/util.inc, Line: 123, Message: Uncaught TypeError: is_process_running(): Argument #1 ($name) must be of type string, null given, called in /etc/inc/service-utils.inc on line 295 and defined in /etc/inc/util.inc:123
                Stack trace:
                #0 /etc/inc/service-utils.inc(295): is_process_running()
                #1 /etc/inc/pkg-utils.inc(1277): is_service_running()
                #2 /etc/inc/system.inc(2913): stop_packages()
                #3 /etc/inc/system.inc(2869): system_reboot_cleanup()
                #4 /usr/local/www/diag_reboot.php(102): system_reboot()
                #5 {main}
                thrown @ 2025-03-01 06:17:01

                Is there anything I can do to find which package has a damaged config causing the php reboot script to crash?

                GertjanG 1 Reply Last reply Reply Quote 0
                • GertjanG
                  Gertjan @kravenul
                  last edited by

                  @kravenul said in pfSense refuses to reboot:

                  and I encounterred the exact same problem

                  It didn't boot ?
                  You have this package installed :

                  c66f7690-69af-4b85-ae04-ae05e3f99e98-image.png

                  and applied all 'Netgate' proposes patches ?

                  No "help me" PM's please. Use the forum, the community will thank you.
                  Edit : and where are the logs ??

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Also only affects non-admin users?

                    K 1 Reply Last reply Reply Quote 0
                    • K
                      kravenul @stephenw10
                      last edited by

                      @Gertjan I've confirmed System_Patches 2.2.19 is installed, but "No recommended patches for this version". I've also upgraded further to the beta version FreeBSD 15.0-CURRENT #0 plus-RELENG_25_03-n256448-5d69d8519d49 (25.03.b.20250204.0023) in an attempt and hopping to resolve the issue, but it persists. I'm using only official repository packages.

                      @stephenw10 I am sure the problem originated during the 24.03 to 24.11 upgrade. The diag_reboot.php menu item is the only function experiencing this failure. Executing sudo /etc/rc.initial.reboot in the shell yields the same crash error.

                      While I can reboot the SG-2100 via SSH or the GUI Command menu (Execute > reboot), a fresh install may be necessary. As this is my primary router, I'd prefer to avoid that if possible. Do you have any further troubleshooting suggestions? Thanks!"

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm, you should have System Patches pkg version 2.2.20_1. It has a long list of recommended patches.

                        But to be clear, if you're logged in as admin the webgui reboot works correctly?

                        K hunorH 2 Replies Last reply Reply Quote 0
                        • K
                          kravenul @stephenw10
                          last edited by

                          @stephenw10 I wish I could upgrade the System_Patches unfortunatelly my pfsense is not suggesting any upgrade.2025-03-02 16_42_28-pfs.Packages.png

                          And no, the Reboot in the webgui doesn't work, is where I get that crash, but I can reboot if I execute a shell command as depicted below 2025-03-02 16_47_11-Clipboard.png

                          1 Reply Last reply Reply Quote 0
                          • hunorH
                            hunor @stephenw10
                            last edited by

                            I couldn't figure out the cause; I had to reinstall everything.

                            The only "remaining" thing that I have with reboot is one problem. When I initiate a restart, sometimes it gets stuck during boot. It continues when I try to connect over serial and hit enter a few times.

                            I am not sure if that is some hardware/BIOS issue. Because when I have the serial connection on, it never happens. (I have a Topton N100 Mini PC)

                            K 1 Reply Last reply Reply Quote 0
                            • K
                              kravenul @hunor
                              last edited by

                              @hunor

                              I couldn't figure out the cause; I had to reinstall everything.

                              Regrettably even in my case using pfSense+ on an official Netgate SG-2100, I anticipate a fresh installation may be required. This is unexpected, as I have exclusively utilized the official, stable channel upgrades provided within the Update menu.

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Hmm, you should see 2.2.20_1 in 24.11.

                                Do you see any available packages?

                                Try running pkg -d update at the command line and see if it shows any errors.

                                K 1 Reply Last reply Reply Quote 0
                                • K
                                  kravenul @stephenw10
                                  last edited by

                                  @stephenw10 No available System_Patches in Package Manager. I have attached the command output for your review. It happened very fast, 5-7 seconds. One specific point has caught my attention, but I am not sure if it's important or it is an error:

                                  Couldn't find host pfsense-plus-pkg-beta00.atx.netgate.com in the .netrc file; using defaults

                                  However I believe there is a problem with the Letsencrypt certificate on the server. The curl is try fetching from https://pfsense-plus-pkg-beta.netgate.com/pfSense_plus-v25_03_aarch64-pfSense_plus_v25_03/data.pkg but the certificate is only for pfsense.org and other Subject Alternative Names except *.netgate.com

                                  I am on version 25.03.b.20250204.0023 not 24.11

                                  pkg -d update output

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Ah, OK. In 25.03 there isn't yet a System Packages update since all the current updates are already present.

                                    Hmm, I can't replicate this here.

                                    What do you see from: pkg info -x pfsense ?

                                    K GertjanG 2 Replies Last reply Reply Quote 0
                                    • K
                                      kravenul @stephenw10
                                      last edited by

                                      @stephenw10 said in pfSense refuses to reboot:

                                      What do you see from: pkg info -x pfsense ?

                                      Here's the output:
                                      pfSense-25.03.b.20250204.0023.1500029
                                      pfSense-Status_Monitoring-php83-1.8_8
                                      pfSense-base-25.03.b.20250204.0023
                                      pfSense-boot-25.03.b.20250204.0023
                                      pfSense-composer-deps-0.1
                                      pfSense-default-config-serial-25.03.b.20250204.0023
                                      pfSense-gnid-0.20
                                      pfSense-kernel-pfSense-25.03.b.20250204.0023
                                      pfSense-mim-25.03.b.20250204.0023
                                      pfSense-pkg-Avahi-2.2_6
                                      pfSense-pkg-Backup-0.6.3
                                      pfSense-pkg-Cron-0.3.8_5
                                      pfSense-pkg-RRD_Summary-2.2
                                      pfSense-pkg-Service_Watchdog-1.8.7_4
                                      pfSense-pkg-Status_Traffic_Totals-2.3.2_7
                                      pfSense-pkg-System_Patches-2.2.19
                                      pfSense-pkg-Telegraf-0.9_8
                                      pfSense-pkg-WireGuard-0.2.9_3
                                      pfSense-pkg-acme-0.9_1
                                      pfSense-pkg-arping-1.2.2_6
                                      pfSense-pkg-arpwatch-0.2.3
                                      pfSense-pkg-haproxy-0.63_10
                                      pfSense-pkg-iperf-3.0.5
                                      pfSense-pkg-mailreport-3.6.4_5
                                      pfSense-pkg-nmap-1.4.4_8
                                      pfSense-pkg-ntopng-5.6.0_1
                                      pfSense-pkg-openvpn-client-export-1.9.5
                                      pfSense-pkg-openvpn-client-import-1.2_3
                                      pfSense-pkg-pfBlockerNG-devel-3.2.1_22
                                      pfSense-pkg-stunnel-5.50_13
                                      pfSense-pkg-sudo-0.3_10
                                      pfSense-pkg-suricata-7.0.8_1
                                      pfSense-pkg-tftpd-0.1.3_6
                                      pfSense-repo-25.03.b.20250204.0023
                                      pfSense-repoc-20250131
                                      pfSense-u-boot-1100-20220428
                                      pfSense-u-boot-2100-20210930_1
                                      pfSense-u-boot-env-20230123
                                      pfSense-upgrade-1.2.31
                                      php83-pfSense-module-0.101

                                      Thank you!

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Hmm, I wonder if you have some service defined in the config that isn't actually installed any longer.

                                        What do you see in Status > Services? Anything showing an error there?

                                        K 1 Reply Last reply Reply Quote 0
                                        • GertjanG
                                          Gertjan @stephenw10
                                          last edited by

                                          @stephenw10 said in pfSense refuses to reboot:

                                          Ah, OK. In 25.03 there isn't yet a System Packages update since all the current updates are already present.

                                          I'm on the latest

                                          25.03-BETA (amd64)
                                          built on Tue Feb 4 1:23:00 CET 2025
                                          

                                          and the packet manager proposes me to downgrade the System_Patches package :

                                          0d8192ed-ea40-478c-8c6c-92e64825bc30-image.png

                                          The daily mail notification (a non official script, you already know about ):

                                          Notifications in this message: 1
                                          ================================
                                          
                                          13:15:07 The following updates are available and can be installed using System > Package Manager:
                                          
                                          System_Patches: 2.2.20_1 ==> 2.2.19 (downgrade)
                                          

                                          The 'official' list with patches is empty of course, as they are, imho, all now part of 25.03 Beta.

                                          I'll leave it at 2.2.20_1 for now.

                                          No "help me" PM's please. Use the forum, the community will thank you.
                                          Edit : and where are the logs ??

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Yes, I'll see if we can bump that to at least prevent the confusion there. But it can't be the cause the issue here.

                                            1 Reply Last reply Reply Quote 0
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