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    Auto Configuration Backup fails after WAN IP change

    Scheduled Pinned Locked Moved General pfSense Questions
    33 Posts 4 Posters 2.0k Views
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    • C
      codersaur @williamrolison
      last edited by

      @williamrolison When did it start failing and can you correlate with any changes on your side? If yours also started failing around 20th Jan that might indicate a server-side change and rule out the WAN IP change a factor. Conversely, if you also had a WAN IP change that might also help track down the root cause.

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      • W
        williamrolison @codersaur
        last edited by

        Started for me on Feb 13. Feb 11 was when IP changed.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          The encrypted files uploaded to acb always exclude RRD data so that file size should be no issue. But clearly something is....

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            codersaur @stephenw10
            last edited by

            @stephenw10 is there any progress update on this issue? Thanks.

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Nothing yet. I'll see if our IT guys found anything.....

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                codersaur @stephenw10
                last edited by

                @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                Nothing yet. I'll see if our IT guys found anything.....

                Have they found anything? Backup is still failing every day.

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                  codersaur @stephenw10
                  last edited by

                  @stephenw10 bump. Still failing...

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Sorry let me find out what we can do....

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                      codersaur @stephenw10
                      last edited by

                      @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                      Sorry let me find out what we can do....

                      bump...

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                        codersaur @stephenw10
                        last edited by

                        @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                        Sorry let me find out what we can do....

                        Were you able to find anything out?

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Nope I still have nothing. Let me push harder...

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            OK are you still seeing this now? There were some back end changes.

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                              codersaur @stephenw10
                              last edited by

                              @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                              OK are you still seeing this now? There were some back end changes.

                              Just tried now. Still failing.

                              2025-05-08 19:08:30.196785+01:00 /usr/local/sbin/acbupload.php: New alert found: An error occurred while uploading the encrypted pfSense configuration to https://acb.netgate.com/save (Operation timed out after 30000 milliseconds with 0 bytes received)*

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                                williamrolison
                                last edited by williamrolison

                                A manual backup just worked for me now.

                                And I see it did a few on it's own when I re-renabled, as expected.

                                29df1869-4c9e-4056-aca6-e641f7a3aecf-image.png

                                Test 1 is me hitting the "Backup now" button. The other 3 is it doing it's thing.

                                Edit: Installed wireguard as well to be sure it would backup before hand, and it did :)

                                540c87e2-194e-49b3-b2be-b0d6edbe7a40-image.png

                                So works for me now, Thanks!

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                                • stephenw10S
                                  stephenw10 Netgate Administrator @codersaur
                                  last edited by

                                  @codersaur said in Auto Configuration Backup fails after WAN IP change:

                                  Just tried now. Still failing.

                                  OK, we'll keep digging then.

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                                    codersaur @stephenw10
                                    last edited by

                                    @stephenw10 Both manual and auto backups are still failing for me. Any further ideas?

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Hmm, every time still?

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                                        codersaur @stephenw10
                                        last edited by

                                        @stephenw10 Yes, every time. I get an email notification every morning at 04:50, same error is OP.

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