Update SG-4860 to 2.4.0 failed

[viper-srt10]

Hi,

I'm trying to update my SG-4860 from 2.3.4-P1 to 2.4.0.

On the dashboard it keeps running "Obtaining update status" for a couple of minutes. When it finally give the message "update 2.4.0 available", I start the update. After that it gives for almost 5 minutes the message "Please wait while the update system initializes" and after that it give the error "System update failed".

I rebooted my SG-4860 twice and tried to update with a different browser, but this didn't solve this issue.

How can I solve this issue and where can I check what is going wrong?

Thanks in advance!

[ivor]

Try running option 13 from the console or ssh.

[viper-srt10]

Thanks for your reply Ivor.

Lucky I was already started trying to update via console. The update is successfully finished now. But it took 3 hours and half to complete.
Is it normal it takes so long?

[ivor]

It's definitely not normal. It shouldn't take longer than a few minutes. Are you sure you don't have internet issues?

[viper-srt10]

My internet is working fine on all my workstations. I get the speeds which my ISP promises me (arrount 90Mb/s down & 14Mb/s up).

But when I go to my dashboard at the "version" tile, it is indeed very long loading for "obtaining update status" This is sins a few weeks ago, when I made a OpenVPN site-to-side tunnel (to a SG-1000). The tunnel is working perfect. But I had no idea it have so much impact on a update.

I think I have a quite simple config:

PPPoE (WAN)
4x VLAN
a few firewall rules and port forwards
This SG-4860 is running as a OpenVPN site-to-site server (for 1 client)
and only 2 packages installed: ntopng & netgate_core_boot_upgrade

Went maybe something wrong with my VPN tunnel?