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    Update SG-4860 to 2.4.0 failed

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • viper-srt10V
      viper-srt10
      last edited by

      Hi,

      I'm trying to update my SG-4860 from 2.3.4-P1 to 2.4.0.

      On the dashboard it keeps running "Obtaining update status" for a couple of minutes. When it finally give the message "update 2.4.0 available", I start the update. After that it gives for almost 5 minutes the message "Please wait while the update system initializes" and after that it give the error "System update failed".

      I rebooted my SG-4860 twice and tried to update with a different browser, but this didn't solve this issue.

      How can I solve this issue and where can I check what is going wrong?

      Thanks in advance!
      ![PFSENSE update-1.jpg](/public/imported_attachments/1/PFSENSE update-1.jpg)
      ![PFSENSE update-1.jpg_thumb](/public/imported_attachments/1/PFSENSE update-1.jpg_thumb)
      ![PFSENSE update-2.jpg](/public/imported_attachments/1/PFSENSE update-2.jpg)
      ![PFSENSE update-2.jpg_thumb](/public/imported_attachments/1/PFSENSE update-2.jpg_thumb)

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      • ivorI
        ivor
        last edited by

        Try running option 13 from the console or ssh.

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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        • viper-srt10V
          viper-srt10
          last edited by

          Thanks for your reply Ivor.

          Lucky I was already started trying to update via console. The update is successfully finished now. But it took 3 hours and half to complete.
          Is it normal it takes so long?

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          • ivorI
            ivor
            last edited by

            It's definitely not normal. It shouldn't take longer than a few minutes. Are you sure you don't have internet issues?

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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            • viper-srt10V
              viper-srt10
              last edited by

              My internet is working fine on all my workstations. I get the speeds which my ISP promises me (arrount 90Mb/s down & 14Mb/s up).

              But when I go to my dashboard at the "version" tile, it is indeed very long loading for "obtaining update status" This is sins a few weeks ago, when I made a OpenVPN site-to-side tunnel (to a SG-1000). The tunnel is working perfect. But I had no idea it have so much impact on a update.

              I think I have a quite simple config:

              PPPoE (WAN)
              4x VLAN
              a few firewall rules and port forwards
              This SG-4860 is running as a OpenVPN site-to-site server (for 1 client)
              and only 2 packages installed: ntopng & netgate_core_boot_upgrade

              Went maybe something wrong with my VPN tunnel?

              ![PFSENSE Dashboard.jpg](/public/imported_attachments/1/PFSENSE Dashboard.jpg)
              ![PFSENSE Dashboard.jpg_thumb](/public/imported_attachments/1/PFSENSE Dashboard.jpg_thumb)

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