Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Frequent pfSense Plus GUI Crashes and Service Failures

    Scheduled Pinned Locked Moved General pfSense Questions
    16 Posts 4 Posters 1.4k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • S
      smsigroupit @SteveITS
      last edited by smsigroupit

      Hi @SteveITS,

      Thanks for the clarification.

      I haven’t identified a clear reason why PHP isn’t running yet. However, when the GUI becomes inaccessible, I also observe the following:

      The DHCP server stops assigning IP addresses.
      VPN clients are disconnected.
      

      Are there any specific logs or diagnostics you recommend checking to pinpoint why PHP stops or why the services fail simultaneously?

      S S 2 Replies Last reply Reply Quote 0
      • S
        smsigroupit @smsigroupit
        last edited by

        System Patches

        Should i apply all the recommended patches?

        d75c52c9-c5c7-4391-9cda-845c95698c4e-image.png

        75d78dac-27e7-4208-b7ea-74a5482461e4-image.png f34ef67e-11fc-4c6c-bbd0-1d439f5ee897-image.png

        1 Reply Last reply Reply Quote 0
        • S
          SteveITS Galactic Empire @smsigroupit
          last edited by

          @smsigroupit Check the main system log.

          You can apply the patches but I doubt they will change your symptoms.

          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
          Upvote 👍 helpful posts!

          S 1 Reply Last reply Reply Quote 0
          • S
            smsigroupit @SteveITS
            last edited by

            @SteveITS

            Thank you for your help.

            Will monitor the main system log.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              What packages are you running?

              S 1 Reply Last reply Reply Quote 0
              • S
                smsigroupit @stephenw10
                last edited by

                @stephenw10

                f04fd199-72ef-4820-99a6-676b00d761b2-image.png

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Do yo have the service watchdog enabled? If so what things is it checking?

                  That is really only supposed to be used for troubleshooting and doesn't play nice with everything. If you have it set to watch Suricata for example you can end up with numerous instances running.

                  But, yes, something is probably using the available php threads and I'd expect to see something in the system logs in the run up to it ceasing to respond.

                  I assume it' doesn't actually 'crash'? You don't see a kernel panic and crash report?

                  S 1 Reply Last reply Reply Quote 0
                  • S
                    smsigroupit @stephenw10
                    last edited by

                    @stephenw10

                    i already remove the service watchdog, will monitor the system status

                    i dont see any kernel panic in the system logs

                    if click the Crash Reporter does nothing

                    514aea1b-aabb-4801-93bb-a84c2440e141-image.png

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Hmm, check in /var/crash if you can. Any crash report that's still on the system should be there.

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        smsigroupit @stephenw10
                        last edited by smsigroupit

                        @stephenw10

                        there is no files

                        ddb9e5a8-e5f4-4e32-879c-a5cb45fa512d-image.png

                        also im getting this error

                        Jun 5 07:28:56 nginx 2025/06/05 07:28:56 [error] 12856#100360: send() failed (54: Connection reset by peer) while logging to syslog, server: unix:/var/run/log

                        JeGrJ 1 Reply Last reply Reply Quote 0
                        • JeGrJ
                          JeGr LAYER 8 Moderator @smsigroupit
                          last edited by

                          @smsigroupit That could simply mean, that there's no crash/kernel panic thus no dump. Mostly when there was only a PHP error that gets recorded as "crash".

                          I guess that the symptoms could match the tracked bug in redmine where the widgets/dashboard is under heavy load/overload through widget handling that got changed/fixed with 25.x then? Don't know if that fix was available as System Patch but remember seeing it in the proposed release notes for 25.x

                          Cheers

                          Don't forget to upvote 👍 those who kindly offered their time and brainpower to help you!

                          If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

                          S 1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Mmm, possibly. Though that usually only makes it slow or use a lot CPU cycles. And the 8200 has a lot of spare CPU cycles to use up so.... it seems unlikely.

                            DHCP and VPN failures could be a filesystem problem. Is it close to full?

                            S 1 Reply Last reply Reply Quote 0
                            • S
                              smsigroupit @JeGr
                              last edited by

                              @JeGr

                              Thank you!

                              I already applied all the patches.

                              Will wait for netgate to fix this issue.

                              1 Reply Last reply Reply Quote 0
                              • S
                                smsigroupit @stephenw10
                                last edited by

                                @stephenw10

                                Thank you!

                                After applying all the patches, I no longer encountered any crashes in the pfSense GUI.

                                Will monitor the system status and this error message;

                                nginx 2025/06/05 07:28:56 [error] 12856#100360: send() failed (54: Connection reset by peer) while logging to syslog, server: unix:/var/run/log

                                1 Reply Last reply Reply Quote 1
                                • First post
                                  Last post
                                Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.