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    Frequent pfSense Plus GUI Crashes and Service Failures

    Scheduled Pinned Locked Moved General pfSense Questions
    16 Posts 4 Posters 1.4k Views
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    • S
      SteveITS Galactic Empire @smsigroupit
      last edited by

      @smsigroupit Check the main system log.

      You can apply the patches but I doubt they will change your symptoms.

      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
      Upvote ๐Ÿ‘ helpful posts!

      S 1 Reply Last reply Reply Quote 0
      • S
        smsigroupit @SteveITS
        last edited by

        @SteveITS

        Thank you for your help.

        Will monitor the main system log.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          What packages are you running?

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          • S
            smsigroupit @stephenw10
            last edited by

            @stephenw10

            f04fd199-72ef-4820-99a6-676b00d761b2-image.png

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Do yo have the service watchdog enabled? If so what things is it checking?

              That is really only supposed to be used for troubleshooting and doesn't play nice with everything. If you have it set to watch Suricata for example you can end up with numerous instances running.

              But, yes, something is probably using the available php threads and I'd expect to see something in the system logs in the run up to it ceasing to respond.

              I assume it' doesn't actually 'crash'? You don't see a kernel panic and crash report?

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              • S
                smsigroupit @stephenw10
                last edited by

                @stephenw10

                i already remove the service watchdog, will monitor the system status

                i dont see any kernel panic in the system logs

                if click the Crash Reporter does nothing

                514aea1b-aabb-4801-93bb-a84c2440e141-image.png

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Hmm, check in /var/crash if you can. Any crash report that's still on the system should be there.

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                  • S
                    smsigroupit @stephenw10
                    last edited by smsigroupit

                    @stephenw10

                    there is no files

                    ddb9e5a8-e5f4-4e32-879c-a5cb45fa512d-image.png

                    also im getting this error

                    Jun 5 07:28:56 nginx 2025/06/05 07:28:56 [error] 12856#100360: send() failed (54: Connection reset by peer) while logging to syslog, server: unix:/var/run/log

                    JeGrJ 1 Reply Last reply Reply Quote 0
                    • JeGrJ
                      JeGr LAYER 8 Moderator @smsigroupit
                      last edited by

                      @smsigroupit That could simply mean, that there's no crash/kernel panic thus no dump. Mostly when there was only a PHP error that gets recorded as "crash".

                      I guess that the symptoms could match the tracked bug in redmine where the widgets/dashboard is under heavy load/overload through widget handling that got changed/fixed with 25.x then? Don't know if that fix was available as System Patch but remember seeing it in the proposed release notes for 25.x

                      Cheers

                      Don't forget to upvote ๐Ÿ‘ those who kindly offered their time and brainpower to help you!

                      If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

                      S 1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Mmm, possibly. Though that usually only makes it slow or use a lot CPU cycles. And the 8200 has a lot of spare CPU cycles to use up so.... it seems unlikely.

                        DHCP and VPN failures could be a filesystem problem. Is it close to full?

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                        • S
                          smsigroupit @JeGr
                          last edited by

                          @JeGr

                          Thank you!

                          I already applied all the patches.

                          Will wait for netgate to fix this issue.

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                          • S
                            smsigroupit @stephenw10
                            last edited by

                            @stephenw10

                            Thank you!

                            After applying all the patches, I no longer encountered any crashes in the pfSense GUI.

                            Will monitor the system status and this error message;

                            nginx 2025/06/05 07:28:56 [error] 12856#100360: send() failed (54: Connection reset by peer) while logging to syslog, server: unix:/var/run/log

                            1 Reply Last reply Reply Quote 1
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