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    pfSense CE 2.8.0 upgrade stalls after reboot and gets stuck when loading

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • O
      oldhome7 @stephenw10
      last edited by

      @stephenw10 Dell R510 bare metal

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        And you are also seeing the same thing on both consoles?

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        • drchanasD
          drchanas
          last edited by

          I get the same behavior upgrading pfSense 2.7.2 to 2.8 on Hyper-V on Windows 2022. After upgrade it gets stuck after displaying the disk info. And it is hung. No Ctrl-Anything, no Alt-Ctrl-Del.
          Same thing in single user mode.
          I did two installs:
          One as Gen-2 VM and one as Gen-1. 4G RAM and fixed disk. I restored my config and tried the upgrade. Same result in both. CPU is Xeon Gold 6326 in case it matters. Even tried 1 core setup.

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          • D
            dropkick
            last edited by

            HP DL360 Gen9, 2.8 upgrade no good in UEFI mode. Tried upgrades (2.7.2) and fresh installs, all matter of EFI BIOS switches, BIOS console settings, clearing EFI boot entries, 'boot'ing from the boot menu CLI, even fresh SSDs. Hard auto-reboot at the EFI framebuffer section after BSD boot selector screen each time. Finally switched to Legacy Mode and it worked. This is a FreeBSD issue, not Netgate's. Come on, BSD, it's 2025! Legacy mode? At least my NICs were still recognized. Other than that it's a bog standard DL360 with current firmware. Probably this issue: https://redmine.pfsense.org/issues/15074

            Did several VM based installs at remote sites no problems. This was the first of the bare metal ones.

            p.s. And not having an real install .iso is getting annoying. I could see where recovering from a cold start could be challenging in some environments.

            stephenw10S M 2 Replies Last reply Reply Quote 1
            • stephenw10S
              stephenw10 Netgate Administrator @dropkick
              last edited by

              @dropkick said in pfSense CE 2.8.0 upgrade stalls after reboot and gets stuck when loading:

              Probably this issue: https://redmine.pfsense.org/issues/15074

              Hmm, could be related but that also affected 2.7.2.

              drchanasD 1 Reply Last reply Reply Quote 0
              • O
                oldhome7 @stephenw10
                last edited by

                @stephenw10 after having some time to actually look at mine, it seems to be hanging at the line

                isa0: <ISA bus> on isab0

                stephenw10S 1 Reply Last reply Reply Quote 0
                • drchanasD
                  drchanas @stephenw10
                  last edited by

                  @stephenw10
                  2.7.2 runs fine. Installer for 2.8 runs fine. Dead comes at first boot. I will try the serial thing but it would be weird.

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                  • stephenw10S
                    stephenw10 Netgate Administrator @oldhome7
                    last edited by

                    @oldhome7 said in pfSense CE 2.8.0 upgrade stalls after reboot and gets stuck when loading:

                    it seems to be hanging at the line

                    isa0: <ISA bus> on isab0

                    It's possible you're hitting this:
                    https://docs.netgate.com/pfsense/en/latest/releases/2-8-0.html#legacy-serial-console

                    I didn't think anything with a UEFI BIOS was affected but maybe there are some edge cases. That is what it looks like on an affected system.

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                    • B
                      bnshe
                      last edited by

                      Dead after upgrading to 2.8.0 from a fresh pfSense-CE-memstick-serial-2.7.2-RELEASE-amd64.img installed on pcengines APU5 board.

                      During booting there where hundreds of certificate missing and packets missing.

                      Log is attached.

                      pfsense_install_2_7_2_upgrade_to_2_8_0_console_log.txt

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by stephenw10

                        That's a completely different problem.

                        But nothing shown there is an error. There are no man pages included in pfSense which cause the missing file messages. The certctl output looks completely normal, it skips private CA certs.

                        The cert part can take some time, a few minutes on an APU, but it looks like you hit Ctl-C and aborted the upgrade: ^C3510

                        I would have expected that to complete correctly if you just wait.

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                        • O
                          oldhome7 @stephenw10
                          last edited by

                          @stephenw10 I tried the loader prompt with:

                          set hint.uart.0.at="isa"

                          And then running autoboot command.

                          But, that made no difference. Though I'm not entirely convinced I'm not dumb at troubleshooting unless I can copy and paste stuff so I probably need to change something in that I'm assuming.

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Mmm, it seemed unlikely to apply to something that new but worth trying.

                            However the behaviour is so similar it has to be some console problem. Can you see how the uart devices are shown in the log?

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                            • O
                              oldhome7 @stephenw10
                              last edited by

                              @stephenw10 it's not "new", it's from 2012. I do have it set for legacy BIOS instead of UEFI.

                              Which logs should I be looking at for uart?

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by stephenw10

                                At the boot log. So on an affected device like the APU1:

                                uart0: <16550 or compatible> at port 0x3f8 irq 4 flags 0x10 on isa0
uart0: console (115200,n,8,1)
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                                • M
                                  mtis @dropkick
                                  last edited by

                                  @dropkick said in pfSense CE 2.8.0 upgrade stalls after reboot and gets stuck when loading:

                                  HP DL360 Gen9, 2.8 upgrade no good in UEFI mode. Tried upgrades (2.7.2) and fresh installs, all matter of EFI BIOS switches, BIOS console settings, clearing EFI boot entries, 'boot'ing from the boot menu CLI, even fresh SSDs. Hard auto-reboot at the EFI framebuffer section after BSD boot selector screen each time. Finally switched to Legacy Mode and it worked. This is a FreeBSD issue, not Netgate's. Come on, BSD, it's 2025! Legacy mode? At least my NICs were still recognized. Other than that it's a bog standard DL360 with current firmware. Probably this issue: https://redmine.pfsense.org/issues/15074

                                  Did several VM based installs at remote sites no problems. This was the first of the bare metal ones.

                                  p.s. And not having an real install .iso is getting annoying. I could see where recovering from a cold start could be challenging in some environments.

                                  Exactly the same for me on my HP DL360 gen9. I've gone back to 2.7.2 for now.

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                                  • O
                                    oldhome7 @stephenw10
                                    last edited by

                                    @stephenw10 it locks up loading the new kernel so I can't really read too many lines on the screen above that, none of which show uart. And with it not booting, I'm not getting any logs.

                                    If I load it with the kernel.old option, I can't find uart in any of the logs.

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                                    • O
                                      oldhome7 @stephenw10
                                      last edited by

                                      @stephenw10 I do have the serial ports disabled in the BIOS, if that matters.

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                                      • N
                                        nvt-150
                                        last edited by nvt-150

                                        I did upgrade on a HPE DL360 Gen9 (Not sure if legacy) and can confirm it is just rebooting right after post.

                                        It did boot with the old kernel post 2.7.2 => 2.8.0 upgrade, but after finishing upgrade and throwing a alot of weird errors, it has stopped booting with old kernel.
                                        It's just stuck in a black screen whatever I do.

                                        Reverting to 2.7.2 with a full reinstall :(

                                        Screen of the point where the server just reboots:

                                        0268a2f2-00f8-4872-844a-ecc0385af45d-image.png

                                        i386DXI 1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Well there you can see it's set to serial console only and you're looking at the EFI console.

                                          @oldhome7 said in pfSense CE 2.8.0 upgrade stalls after reboot and gets stuck when loading:

                                          I do have the serial ports disabled in the BIOS

                                          Try enabling one.

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                                          • i386DXI
                                            i386DX @nvt-150
                                            last edited by

                                            @nvt-150 said in pfSense CE 2.8.0 upgrade stalls after reboot and gets stuck when loading:

                                            Screen of the point where the server just reboots:

                                            Same here on HPE Microserver Gen10 plus. 2.8.0 just reboots after reporting efi framebuffer information:
                                            snap.jpg

                                            Setting the server to legacy bios mode and reinstalling works fine but then it can't boot nvme disks and I would prefer not having to replace the hdd on all hpe machines.

                                            @stephenw10 do you have any suggestions on how to get some output on why it is rebooting? What I've (unsuccessfully) tried so far:
                                            2.8.0 clean install with netgate installer iso
                                            enabling single user mode
                                            enabling verbose mode
                                            setting console=efi
                                            setting copy_staging enable

                                            Thank you for your support

                                            N 1 Reply Last reply Reply Quote 0
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