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    Updated from 22.05 to 23.01 and now it says it's not registered.

    Scheduled Pinned Locked Moved General pfSense Questions
    20 Posts 7 Posters 2.6k Views
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    • M
      michmoor LAYER 8 Rebel Alliance @Knuckles
      last edited by

      @knuckles you can still contact TAC to get the registration sorted out.

      Firewall: NetGate,Palo Alto-VM,Juniper SRX
      Routing: Juniper, Arista, Cisco
      Switching: Juniper, Arista, Cisco
      Wireless: Unifi, Aruba IAP
      JNCIP,CCNP Enterprise

      1 Reply Last reply Reply Quote 0
      • ?
        A Former User
        last edited by

        Has anyone actually tried to get to tac support?
        https://www.netgate.com/tac-support-request

        When i go there it shows in bold letters:
        Support Ticket Request Form

        But there is no form:(

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        • J
          jrey @A Former User
          last edited by

          @hpeters63

          work yesterday when I reached out to them as noted in this thread above.

          also just checked and I see the form the link you shared.

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          • ?
            A Former User
            last edited by

            Ok thanks for checking.

            I am running pfBlockerNG and it was blocking js.hsforms.net whitelisted it and i now see the form.

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            • ?
              A Former User
              last edited by

              Ok well that turned out to be a mess.

              After getting the key reset i ended up with the following error.

              Your TAC Subscription expired on 2023-02-17 14:26:00+00:00. Please renew your TAC Subscription or purchase a pfSense+ subscription by visiting the Netgate store.

              I know what happened when I contacted tac support they had a couple of follow up requests and another tech had taken over before resetting the key. The first tech knew it was a free key but i suspect the second just assumed it was a paid tac support version.

              Fortunately it is a virtual machine so just modified the mac addresses by one digit to generate a new NDI number and ordered an new key.

              Just ordering a new key is what i would recommend everyone else do.

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              • jimpJ jimp moved this topic from Problems Installing or Upgrading pfSense Software on
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                If you send me your NDI in chat I can look into it. If t changed though you should just be able to reregister it using a new token.

                Steve

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                • J
                  jrey @stephenw10
                  last edited by

                  @stephenw10

                  Sent you a chat message

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                  • F
                    frodo
                    last edited by

                    I recently replaced my NIC and I am now experiencing this issue. I have been using Pfsense+ for several years. Is it still possible to get a new token?

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Send me you NDI and order number in chat and I'll check it.

                      F 1 Reply Last reply Reply Quote 0
                      • F
                        frodo @stephenw10
                        last edited by frodo

                        @stephenw10 said in Updated from 22.05 to 23.01 and now it says it's not registered.:

                        Send me you NDI and order number in chat and I'll check it.

                        Sorry, but how can I PM you? I can't find the PM button any more.
                        EDIT: found it. Message sent.

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                        • F
                          frodo @frodo
                          last edited by

                          @frodo
                          Thank you Netgate! Working now :-)

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