Updated from 22.05 to 23.01 and now it says it's not registered.
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Has anyone actually tried to get to tac support?
https://www.netgate.com/tac-support-requestWhen i go there it shows in bold letters:
Support Ticket Request FormBut there is no form:(
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@hpeters63
work yesterday when I reached out to them as noted in this thread above.
also just checked and I see the form the link you shared.
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Ok thanks for checking.
I am running pfBlockerNG and it was blocking js.hsforms.net whitelisted it and i now see the form.
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Ok well that turned out to be a mess.
After getting the key reset i ended up with the following error.
Your TAC Subscription expired on 2023-02-17 14:26:00+00:00. Please renew your TAC Subscription or purchase a pfSense+ subscription by visiting the Netgate store.
I know what happened when I contacted tac support they had a couple of follow up requests and another tech had taken over before resetting the key. The first tech knew it was a free key but i suspect the second just assumed it was a paid tac support version.
Fortunately it is a virtual machine so just modified the mac addresses by one digit to generate a new NDI number and ordered an new key.
Just ordering a new key is what i would recommend everyone else do.
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J jimp moved this topic from Problems Installing or Upgrading pfSense Software on
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If you send me your NDI in chat I can look into it. If t changed though you should just be able to reregister it using a new token.
Steve
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Sent you a chat message
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I recently replaced my NIC and I am now experiencing this issue. I have been using Pfsense+ for several years. Is it still possible to get a new token?
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Send me you NDI and order number in chat and I'll check it.
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@stephenw10 said in Updated from 22.05 to 23.01 and now it says it's not registered.:
Send me you NDI and order number in chat and I'll check it.
Sorry, but how can I PM you? I can't find the PM button any more.
EDIT: found it. Message sent. -
@frodo
Thank you Netgate! Working now :-)
