Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Can't update PFsense

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    3 Posts 3 Posters 589 Views 3 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Q Offline
      QuantumParadox
      last edited by

      I am on PFsense Plus, and I pay for the TAC. For some reason, I can't update my pfSense. it says Error in version information

      24.11-RELEASE (amd64)
      built on Sat Jan 11 11:11:00 EST 2025
      FreeBSD 15.0-CURRENT

      The only thing I had done was format and reinstall because the installation I had was corrupted.

      I think I had this problem over a year ago when I installed a new 10GBe NIC.

      QuantumParadox

      patient0P 1 Reply Last reply Reply Quote 0
      • patient0P Online
        patient0 @QuantumParadox
        last edited by

        @QuantumParadox said in Can't update PFsense:

        I think I had this problem over a year ago when I installed a new 10GBe NIC.

        Have you since had contact with Netgate?

        Changing/adding a NIC will change the NDI which the pfSense Plus registration is based on. And as a result your installation may not be in a valid state right now.

        The best option - especially if you got a TAC subscription - is to open a support ticket:

        https://www.netgate.com/tac-support-request

        1 Reply Last reply Reply Quote 0
        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          If should show the 'system is unregistered' message in the upgrade page if that's the case.

          If you send me your NDI in chat I can check it.

          1 Reply Last reply Reply Quote 0
          • First post
            Last post
          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.