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    Vanilla install PFSense Business Test – no internet

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • K Offline
      kejianshi
      last edited by

      Not necessarily true genius unless you can KNOW for sure that he didn't accidentally pass a private IP to the WAN.

      People are forever thinking they bridged a modem/router but didn't get it right accidentally.  I'd say 9/10s of the time that the case in a situation like this where a vanilla install of pfsense doesn't work and some other cheapo router does.  Its just a thing to check.

      If the bridge was done incorrectly or not at all, which is often the case, allowing a private IP on the WAN would show that quickly.

      Then, if that is the problem, he could fix it.

      So, CMB, its at best, POSSIBLE that what I suggested will make no diff.  Depends on if the OP got the bridge right.
      Its one freakin button click.  If it changes nothing, its one button click to change it back.

      Another possibility is that the ISP is disallowing his MAC, in which case cloning the MAC of the working router, presumably the one that was there before pfsense, should clear things up.

      I've seen both cases many times.

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      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        I'm not arguing that you shouldn't disable 'block private networks', indeed if the WAN is in a private subnet you should for the reasons I gave. In fact I'm not trying to argue at all.  ;)
        It's just purely for information because I see this suggested a lot by many people as a cause of 'no internet on LAN'. When diagnosing this type of issue you need to be aware that the 'block private networks' rule cannot prevent clients on LAN from accessing the internet.

        Now getting a private IP on WAN when you thought the modem was bridged in some way, that's a definitely a clue that something is amiss.  :)

        Steve

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        • K Offline
          kejianshi
          last edited by

          Its not so much you steve.  Your advice is in fact reasonable and valid.

          But CMB was out of line, and possibly wrong (its a coin toss - depends on the proficiency of the OP)

          There is just no good reason to show up saying don't try something unless you are 100% sure it will have zero effect.

          When I posted the original suggestion it was with full knowledge that it might not help anything.

          In which case I'd suggest checking the MAC.

          In fact there is a laundry list of simple checks that need be done if that fails.

          Could be any simple thing - but its definitely something simple.

          BTW - I presumed things on the LAN are working fine. 
          OP states "cannot resolve to anything external". 
          With that language, could be DNS I guess.  I'm doubting it though if he really is using a default install.

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          • chpalmerC Offline
            chpalmer
            last edited by

            I presumed (a) default PFSense default of the box was ready to roll.

            Usually is.  :)

            OP= Try imputing one of these IP's and see if it makes it…  they should all take you to Google.

            173.194.33.167
            173.194.33.174
            173.194.33.160
            173.194.33.163
            173.194.33.166
            173.194.33.168
            173.194.33.161
            173.194.33.165
            173.194.33.164
            173.194.33.169
            173.194.33.162

            If it works-  how is your WAN setup?    DHCP,  Static,…  ??

            Triggering snowflakes one by one..
            Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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            • C Offline
              cmb
              last edited by

              @kejianshi:

              Not necessarily true genius unless you can KNOW for sure that he didn't accidentally pass a private IP to the WAN.

              Wrong. That affects only traffic sourced on WAN.

              @kejianshi:

              There is just no good reason to show up saying don't try something unless you are 100% sure it will have zero effect.

              I only state things in such a fashion where I am 100% sure it cannot affect that scenario. It can't.

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              • chpalmerC Offline
                chpalmer
                last edited by

                @cmb:

                @kejianshi:

                Not necessarily true genius unless you can KNOW for sure that he didn't accidentally pass a private IP to the WAN.

                Wrong. That affects only traffic sourced on WAN.

                I only state things in such a fashion where I am 100% sure it cannot affect that scenario. It can't.

                Yep-

                I have a client that has a 10.x.x.x ip on their WAN as they are on a wireless internet provider and actually in this case on a local router across the highway on their own wireless bridge (over a VLAN) plugged directly into fiber.  2.5ms to a major fiber backbone, very cool!

                The only reason I had to uncheck the "Block Private Networks" box was to allow the ISP (whom I work with and trust) to be able to log into the pfSense box from the WAN side.  We were online just fine before that.

                Triggering snowflakes one by one..
                Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                • K Offline
                  kejianshi
                  last edited by

                  I've had to uncheck that box for every double NATed pfsense I ever connected.  (Private IP on the WAN)

                  Must be just me (-;

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                  • C Offline
                    cmb
                    last edited by

                    The only scenario where you have to disable that is if you need to pass in traffic on WAN initiated from a private network. That's almost never the case in double NAT scenarios along these lines. Most only time that's necessary to disable is where the system is an internal router/firewall, or other circumstance where its WAN is connected to one of your LANs.

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                    • K Offline
                      kejianshi
                      last edited by

                      So just to test again I went into my pfsense VM that is running locally and checked "block private IP" on the WAN because it does have a private IP.

                      And nothing happened…  I expected it to fail.

                      Which was quite weird for me because in the past on my Verizon FIOS and on comcast I've always had to un-click that button.

                      So I was wrong.

                      So still has me wondering whats up with this guy's machine?

                      DNS?  MAC for wan interface?  Other?

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                      • B Offline
                        B00M3R
                        last edited by

                        Thanks for all suggestions - Results as below
                        Ive also attached some screen shots which I hope may help

                        ACTIONS based on suggestions in this thread:
                        Go to interfaces > wan ->Look for "block private IP"- >un-check it.->Save.=no change
                        On the dashboard is it reporting 'you are on the latest version' or 'unable to check for updates?= “Unable to check for updates”
                        When you try to connect to an external host from the lan what is the error given?= through browser no internet access
                        Ping google.com_= Ping request could not find google.com. Please check the name and try again._
                        Ping by IP __= Request timed out.
                        Pinging LAN devices = no issues all devices respond
                        STRANGE THING- when I cloned the MAC address and ping I got a outside result (see capture.png)
                        I thought i had cracked it! then next ping nothing. I dont understand that at all?? Pinging anything after this result failed (by name or IP) nothing.
                        VERY strange & frustrating.
                        Truely any advice would be grateful

                        Once I

                        dashboard.PNG_thumb
                        dashboard.PNG
                        Capture.PNG_thumb
                        Capture.PNG
                        gateway.PNG
                        gateway.PNG_thumb
                        dnsfwd.png
                        dnsfwd.png_thumb
                        generalsetupDNS.png
                        generalsetupDNS.png_thumb
                        ![interface status.PNG](/public/imported_attachments/1/interface status.PNG)
                        ![interface status.PNG_thumb](/public/imported_attachments/1/interface status.PNG_thumb)

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                        • W Offline
                          Wolf666
                          last edited by

                          Can you put the screenshot of Outbound NAT rules.

                          Modem Draytek Vigor 130
                          pfSense 2.4 Supermicro A1SRi-2558 - 8GB ECC RAM - Intel S3500 SSD 80GB - M350 Case
                          Switch Cisco SG350-10
                          AP Netgear R7000 (Stock FW)
                          HTPC Intel NUC5i3RYH
                          NAS Synology DS1515+
                          NAS Synology DS213+

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                          • B Offline
                            B00M3R
                            last edited by

                            Outbound NAT

                            outboundNAT.PNG
                            outboundNAT.PNG_thumb

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                            • W Offline
                              Wolf666
                              last edited by

                              There is no rule…..so no lan traffic will be outbound NATd.

                              Try to add one manually as follow:

                              (unchecked)

                              Interface = [ WAN▼]
                              Protocol = [ Any ▼]
                              Source = Type: [ Network ▼]
                                            Address: [ YOUR_LAN_IP_SUBNET ] / [ 24 ▼] (should be 192.168.1.0 from your screenshots)
                                            Source port: [_____] (empty/blank)
                              Destination: Type = [ Any ▼]
                              Translation: Address = [ Interface Address ]
                              Description = [ LAN -> WAN ]

                              Modem Draytek Vigor 130
                              pfSense 2.4 Supermicro A1SRi-2558 - 8GB ECC RAM - Intel S3500 SSD 80GB - M350 Case
                              Switch Cisco SG350-10
                              AP Netgear R7000 (Stock FW)
                              HTPC Intel NUC5i3RYH
                              NAS Synology DS1515+
                              NAS Synology DS213+

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                              • K Offline
                                kejianshi
                                last edited by

                                Maybe you had two simple things wrong…

                                Cloned MAC and Something Else...

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                                • K Offline
                                  kejianshi
                                  last edited by

                                  When outbound NAT is set to automatic, no rules are listed.  That should be fine.

                                  However, I noticed that DNS is not a default configuration.  So its not vanilla.

                                  What else did you change?

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                                  • W Offline
                                    Wolf666
                                    last edited by

                                    @kejianshi:

                                    When outbound NAT is set to automatic, no rules are listed.  That should be fine.

                                    My ignorance since I only use manual outbound.

                                    Modem Draytek Vigor 130
                                    pfSense 2.4 Supermicro A1SRi-2558 - 8GB ECC RAM - Intel S3500 SSD 80GB - M350 Case
                                    Switch Cisco SG350-10
                                    AP Netgear R7000 (Stock FW)
                                    HTPC Intel NUC5i3RYH
                                    NAS Synology DS1515+
                                    NAS Synology DS213+

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                                    • K Offline
                                      kejianshi
                                      last edited by

                                      Me too - I stopped using automatic a while ago.

                                      But I think for 1 wan, one lan, just testing basic features automatic might be best.

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                                      • stephenw10S Offline
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        @Wolf666:

                                        My ignorance since I only use manual outbound.

                                        Confusingly if you switch to manual and then back to automatic the the rules remain.  ;) But, yes, showing no rules when set to automatic is the expected behaviour. I would always recommend using automatic unless you really need to use manual. In 2.2 there is a hybrid mode which is much better.

                                        You have an IPv6 gateway on WAN and it's not working, probably because your ISP doesn't support IPv6. If that is set as default then this could be at least part of your problem. It would explain why the pfSense box cannot check for updates.
                                        What does your System: Routing: Gateways: screen show? Which is default?

                                        You can probably just set the IPv4 gateway as default there and it will work. However unless you're using IPv6 you should go to the WAN setup and set the IPv6 config type to 'none', then remove the gateway from the System: Routing:

                                        Steve

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                                        • B Offline
                                          B00M3R
                                          last edited by

                                          OK kejianshi to clean up i chose Option 4 "Reset to factory defaults" went through the start up process chose no VLANs added nfe0 as WAN & nfe1 as LAN then through start up wizard through GUI or left as default. Everything sweet? LAN machines picked up DHCP address WAN has IP. Also removed IPv6 as suggested. still NOTHING!!
                                          so frustrating…
                                          The modem i have is a netgear DG632 set up in "bridge" mode or RFC1483 modem does nothing but pass traffic. Plugged into my ASA as previously mentioned doing the same, it works fine no issues.

                                          If you are suggesting vanilla config works out of the box this doesnt seem to be the case for me. new setup pics attached

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                                          • K Offline
                                            kejianshi
                                            last edited by

                                            I would like you to do a couple of things.

                                            1.  go to diagnostics > ping

                                            2. enter 8.8.8.8 as host

                                            3.  select source address LAN

                                            click ping

                                            If it works, let me know.

                                            if not, select source address WAN

                                            Try again.  Click ping.

                                            Let me know what happens

                                            (Checking to see what pfsense can see without any client firewall complications)

                                            If your install is truly a default install, and your pfsense can't ping out, I'd be wanting to check for bad cables or incapability between modem NIC and pfsense NIC (hardware).

                                            I might consider using an old intel NIC as WAN for test.  Just so you know, your experiences are way in the minority.

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