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    Vanilla install PFSense Business Test – no internet

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • stephenw10S Online
      stephenw10 Netgate Administrator
      last edited by

      I'm not arguing that you shouldn't disable 'block private networks', indeed if the WAN is in a private subnet you should for the reasons I gave. In fact I'm not trying to argue at all.  ;)
      It's just purely for information because I see this suggested a lot by many people as a cause of 'no internet on LAN'. When diagnosing this type of issue you need to be aware that the 'block private networks' rule cannot prevent clients on LAN from accessing the internet.

      Now getting a private IP on WAN when you thought the modem was bridged in some way, that's a definitely a clue that something is amiss.  :)

      Steve

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      • K Offline
        kejianshi
        last edited by

        Its not so much you steve.  Your advice is in fact reasonable and valid.

        But CMB was out of line, and possibly wrong (its a coin toss - depends on the proficiency of the OP)

        There is just no good reason to show up saying don't try something unless you are 100% sure it will have zero effect.

        When I posted the original suggestion it was with full knowledge that it might not help anything.

        In which case I'd suggest checking the MAC.

        In fact there is a laundry list of simple checks that need be done if that fails.

        Could be any simple thing - but its definitely something simple.

        BTW - I presumed things on the LAN are working fine. 
        OP states "cannot resolve to anything external". 
        With that language, could be DNS I guess.  I'm doubting it though if he really is using a default install.

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        • chpalmerC Offline
          chpalmer
          last edited by

          I presumed (a) default PFSense default of the box was ready to roll.

          Usually is.  :)

          OP= Try imputing one of these IP's and see if it makes it…  they should all take you to Google.

          173.194.33.167
          173.194.33.174
          173.194.33.160
          173.194.33.163
          173.194.33.166
          173.194.33.168
          173.194.33.161
          173.194.33.165
          173.194.33.164
          173.194.33.169
          173.194.33.162

          If it works-  how is your WAN setup?    DHCP,  Static,…  ??

          Triggering snowflakes one by one..
          Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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          • C Offline
            cmb
            last edited by

            @kejianshi:

            Not necessarily true genius unless you can KNOW for sure that he didn't accidentally pass a private IP to the WAN.

            Wrong. That affects only traffic sourced on WAN.

            @kejianshi:

            There is just no good reason to show up saying don't try something unless you are 100% sure it will have zero effect.

            I only state things in such a fashion where I am 100% sure it cannot affect that scenario. It can't.

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            • chpalmerC Offline
              chpalmer
              last edited by

              @cmb:

              @kejianshi:

              Not necessarily true genius unless you can KNOW for sure that he didn't accidentally pass a private IP to the WAN.

              Wrong. That affects only traffic sourced on WAN.

              I only state things in such a fashion where I am 100% sure it cannot affect that scenario. It can't.

              Yep-

              I have a client that has a 10.x.x.x ip on their WAN as they are on a wireless internet provider and actually in this case on a local router across the highway on their own wireless bridge (over a VLAN) plugged directly into fiber.  2.5ms to a major fiber backbone, very cool!

              The only reason I had to uncheck the "Block Private Networks" box was to allow the ISP (whom I work with and trust) to be able to log into the pfSense box from the WAN side.  We were online just fine before that.

              Triggering snowflakes one by one..
              Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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              • K Offline
                kejianshi
                last edited by

                I've had to uncheck that box for every double NATed pfsense I ever connected.  (Private IP on the WAN)

                Must be just me (-;

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                • C Offline
                  cmb
                  last edited by

                  The only scenario where you have to disable that is if you need to pass in traffic on WAN initiated from a private network. That's almost never the case in double NAT scenarios along these lines. Most only time that's necessary to disable is where the system is an internal router/firewall, or other circumstance where its WAN is connected to one of your LANs.

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                  • K Offline
                    kejianshi
                    last edited by

                    So just to test again I went into my pfsense VM that is running locally and checked "block private IP" on the WAN because it does have a private IP.

                    And nothing happened…  I expected it to fail.

                    Which was quite weird for me because in the past on my Verizon FIOS and on comcast I've always had to un-click that button.

                    So I was wrong.

                    So still has me wondering whats up with this guy's machine?

                    DNS?  MAC for wan interface?  Other?

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                    • B Offline
                      B00M3R
                      last edited by

                      Thanks for all suggestions - Results as below
                      Ive also attached some screen shots which I hope may help

                      ACTIONS based on suggestions in this thread:
                      Go to interfaces > wan ->Look for "block private IP"- >un-check it.->Save.=no change
                      On the dashboard is it reporting 'you are on the latest version' or 'unable to check for updates?= “Unable to check for updates”
                      When you try to connect to an external host from the lan what is the error given?= through browser no internet access
                      Ping google.com_= Ping request could not find google.com. Please check the name and try again._
                      Ping by IP __= Request timed out.
                      Pinging LAN devices = no issues all devices respond
                      STRANGE THING- when I cloned the MAC address and ping I got a outside result (see capture.png)
                      I thought i had cracked it! then next ping nothing. I dont understand that at all?? Pinging anything after this result failed (by name or IP) nothing.
                      VERY strange & frustrating.
                      Truely any advice would be grateful

                      Once I

                      dashboard.PNG_thumb
                      dashboard.PNG
                      Capture.PNG_thumb
                      Capture.PNG
                      gateway.PNG
                      gateway.PNG_thumb
                      dnsfwd.png
                      dnsfwd.png_thumb
                      generalsetupDNS.png
                      generalsetupDNS.png_thumb
                      ![interface status.PNG](/public/imported_attachments/1/interface status.PNG)
                      ![interface status.PNG_thumb](/public/imported_attachments/1/interface status.PNG_thumb)

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                      • W Offline
                        Wolf666
                        last edited by

                        Can you put the screenshot of Outbound NAT rules.

                        Modem Draytek Vigor 130
                        pfSense 2.4 Supermicro A1SRi-2558 - 8GB ECC RAM - Intel S3500 SSD 80GB - M350 Case
                        Switch Cisco SG350-10
                        AP Netgear R7000 (Stock FW)
                        HTPC Intel NUC5i3RYH
                        NAS Synology DS1515+
                        NAS Synology DS213+

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                        • B Offline
                          B00M3R
                          last edited by

                          Outbound NAT

                          outboundNAT.PNG
                          outboundNAT.PNG_thumb

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                          • W Offline
                            Wolf666
                            last edited by

                            There is no rule…..so no lan traffic will be outbound NATd.

                            Try to add one manually as follow:

                            (unchecked)

                            Interface = [ WAN▼]
                            Protocol = [ Any ▼]
                            Source = Type: [ Network ▼]
                                          Address: [ YOUR_LAN_IP_SUBNET ] / [ 24 ▼] (should be 192.168.1.0 from your screenshots)
                                          Source port: [_____] (empty/blank)
                            Destination: Type = [ Any ▼]
                            Translation: Address = [ Interface Address ]
                            Description = [ LAN -> WAN ]

                            Modem Draytek Vigor 130
                            pfSense 2.4 Supermicro A1SRi-2558 - 8GB ECC RAM - Intel S3500 SSD 80GB - M350 Case
                            Switch Cisco SG350-10
                            AP Netgear R7000 (Stock FW)
                            HTPC Intel NUC5i3RYH
                            NAS Synology DS1515+
                            NAS Synology DS213+

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                            • K Offline
                              kejianshi
                              last edited by

                              Maybe you had two simple things wrong…

                              Cloned MAC and Something Else...

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                              • K Offline
                                kejianshi
                                last edited by

                                When outbound NAT is set to automatic, no rules are listed.  That should be fine.

                                However, I noticed that DNS is not a default configuration.  So its not vanilla.

                                What else did you change?

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                                • W Offline
                                  Wolf666
                                  last edited by

                                  @kejianshi:

                                  When outbound NAT is set to automatic, no rules are listed.  That should be fine.

                                  My ignorance since I only use manual outbound.

                                  Modem Draytek Vigor 130
                                  pfSense 2.4 Supermicro A1SRi-2558 - 8GB ECC RAM - Intel S3500 SSD 80GB - M350 Case
                                  Switch Cisco SG350-10
                                  AP Netgear R7000 (Stock FW)
                                  HTPC Intel NUC5i3RYH
                                  NAS Synology DS1515+
                                  NAS Synology DS213+

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                                  • K Offline
                                    kejianshi
                                    last edited by

                                    Me too - I stopped using automatic a while ago.

                                    But I think for 1 wan, one lan, just testing basic features automatic might be best.

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                                    • stephenw10S Online
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      @Wolf666:

                                      My ignorance since I only use manual outbound.

                                      Confusingly if you switch to manual and then back to automatic the the rules remain.  ;) But, yes, showing no rules when set to automatic is the expected behaviour. I would always recommend using automatic unless you really need to use manual. In 2.2 there is a hybrid mode which is much better.

                                      You have an IPv6 gateway on WAN and it's not working, probably because your ISP doesn't support IPv6. If that is set as default then this could be at least part of your problem. It would explain why the pfSense box cannot check for updates.
                                      What does your System: Routing: Gateways: screen show? Which is default?

                                      You can probably just set the IPv4 gateway as default there and it will work. However unless you're using IPv6 you should go to the WAN setup and set the IPv6 config type to 'none', then remove the gateway from the System: Routing:

                                      Steve

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                                      • B Offline
                                        B00M3R
                                        last edited by

                                        OK kejianshi to clean up i chose Option 4 "Reset to factory defaults" went through the start up process chose no VLANs added nfe0 as WAN & nfe1 as LAN then through start up wizard through GUI or left as default. Everything sweet? LAN machines picked up DHCP address WAN has IP. Also removed IPv6 as suggested. still NOTHING!!
                                        so frustrating…
                                        The modem i have is a netgear DG632 set up in "bridge" mode or RFC1483 modem does nothing but pass traffic. Plugged into my ASA as previously mentioned doing the same, it works fine no issues.

                                        If you are suggesting vanilla config works out of the box this doesnt seem to be the case for me. new setup pics attached

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                                        • K Offline
                                          kejianshi
                                          last edited by

                                          I would like you to do a couple of things.

                                          1.  go to diagnostics > ping

                                          2. enter 8.8.8.8 as host

                                          3.  select source address LAN

                                          click ping

                                          If it works, let me know.

                                          if not, select source address WAN

                                          Try again.  Click ping.

                                          Let me know what happens

                                          (Checking to see what pfsense can see without any client firewall complications)

                                          If your install is truly a default install, and your pfsense can't ping out, I'd be wanting to check for bad cables or incapability between modem NIC and pfsense NIC (hardware).

                                          I might consider using an old intel NIC as WAN for test.  Just so you know, your experiences are way in the minority.

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                                          • stephenw10S Online
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Yes test from the pfSense box to determine where the problem is.
                                            Is it still reporting 'unable to check for updates'?
                                            I noticed that in your earlier screen shots you have a the results of some pings from what I assume is a LAN side Windows box. There you are able to ping 173.194.33.167 (google) but not 8.8.8.8 (also a google address). Try that address from the pfSense diagnostic screen too. Also try to ping by URL from the pfSense box to check if you have DNS. Try your WAN gateway address.

                                            Having some sort of partial connectivity is a very different scenario to having no connectivity at all.

                                            One thing that occasionally comes up when using DHCP WAN is that FreeBSD, and hence pfSense, sticks firmly to rules laid out in the protocol specs. Many other OSes do not. For example when using DHCP the supplied gateway must be in the same subnet as the supplied IP address. Unfortuantely there are many ISPs who seem to ignore the specs and supply a gateway outside the subnet. pfSense will correctly report 'cannot add gateway - no route' in it's logs and you'll have no connectivity. A Windows or Linux box in this same setup will ignore this invalid configuration and allow the traffic. Thus we often see reports of 'it works just fine with my other router'. I don't think this exact scenario is your problem (I can't be sure because you've redacted the IP) because your WAN gateway is shown as UP so it's pingable. Something similar may be happening.

                                            Even though you've removed the IPv6 settings you might want to try this:
                                            https://doc.pfsense.org/index.php/Controlling_IPv6_or_IPv4_Preference
                                            That can prevent the box checking for updates but doesn't usually stop general connectivity from LAN.

                                            Check the system logs.

                                            Steve

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