Just can't figure this out!

flowrider

AUTH: Received control message: AUTH_FAILED
You have the wrong set of login credentials / certificates.
Has it expired since you last used it?

Steve

Nope I just checked the username and password and no go. The /etc/openvpn-password.txt is correct and I've even reset the password with no change in result.

Here's some screens of my OpenVPN Client screen

Derelict

AUTH: Received control message: AUTH_FAILED

Not sure what is ambiguous about that log.

Also, why are people insistent on using auth-user-pass files when 2.2 added the authentication fields in the GUI?

flowrider

Not ambiguous at all. I'm just not well versed but I'm learning. Reason why I used what I did is because I followed the guide. I'd happily follow another updated guide!

Derelict

I just don't get it. The log clearly says auth failed, yet you insist your credentials are correct.

flowrider

@Derelict:

I just don't get it. The log clearly says auth failed, yet you insist your credentials are correct.

No idea what's going on. The Same user name and password works in the PIA app.

Derelict

Sure you don't have any extra characters in that file?

Do this:

Delete the following line from the Advanced settings: auth-user-pass /etc/openvpn-userpass.txt;

Enter your PIA username and password in the client config under User Authentication Settings

flowrider

Solved!
I worked with PIA's tech support and they issued me a new username and password which seemed to do the trick. Not too sure what went wrong but it's working now. Thank you everyone for the help!!

Derelict

I would still eliminate the (now) unnecessary admin overhead and config complexity of the credential text file.

flowrider

I will do that as soon as I figure out how. I'm guessing that I can't delete anything from the /etc/ folder via the gui?

Derelict

Use the same method you used to create the file.

Deleting the file is not as important as removing it from the gui config for the client as I described above. Deleting the file will occur naturally next time you reinstall or something.

Or, after the new config is confirmed working, use Diagnostics > Command Prompt and run rm /etc/openvpn-userpass.txt

flowrider

Thanks I will try that.

And thank you for all your help. It's greatly appreciated.