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    SG-4860 running "Community Edition"

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    13 Posts 9 Posters 3.5k Views
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    • M Offline
      macboy6
      last edited by

      Backup config –> Reinstall using factory image (ADI memstick image from portal) --> Restore config.

      This worked for me, though I had to use the custom install so that I could select the proper disk to install pfSense onto.  The quick/easy install was overwriting my USB key instead of installing onto eMMC disk.  I believe this is being looked into.

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      • jimpJ Offline
        jimp Rebel Alliance Developer Netgate
        last edited by

        There is a way to switch, but it's non-trivial and somewhat prone to user error. As macboy6 stated, reinstalling is the easiest path.

        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

        Need help fast? Netgate Global Support!

        Do not Chat/PM for help!

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        • M Offline
          mindframe
          last edited by

          I had the same thing happen in addition to the updater switching me to the i386 build. My 1 year of support is about 1 month expired. How can I get access to the factory images to perform a fresh install?

          Edit: I got the image through a friend. Why does pfSense block access to the factory images after the support period expires?

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          • DerelictD Offline
            Derelict LAYER 8 Netgate
            last edited by

            Do you have one at all from when you had access to the images?

            Install it clean, get WAN up, and run an upgrade to 2.3.1.

            Chattanooga, Tennessee, USA
            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

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            • J Offline
              jwt Netgate
              last edited by

              @mindframe:

              Why does pfSense block access to the factory images after the support period expires?

              Why do people believe they have a right to download the image and run it on hardware they didn't purchase from us?

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              • M Offline
                mindframe
                last edited by

                @jwt:

                @mindframe:

                Why does pfSense block access to the factory images after the support period expires?

                Why do people believe they have a right to download the image and run it on hardware they didn't purchase from us?

                Yeah obviously nobody wants that to happen, but in this case the inadequate countermeasure made a paying customer go out of his way to obtain a factory image from an unofficial source.

                Maybe there should be a way for customers with expired support to generate a temporary link to download a new image.

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                • mudmanc4M Offline
                  mudmanc4
                  last edited by

                  Just as any other paid or paid support, once the time span has run it's course, thats it. I've run into this more times than I care to announce.
                  ie: forum software

                  Sure, it can be frustrating, at the same time with pfSense we can still grab the community edition and run the device just as we did with the factory image.

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                  • M Offline
                    mindframe
                    last edited by

                    @mudmanc4:

                    Just as any other paid or paid support, once the time span has run it's course, thats it. I've run into this more times than I care to announce.
                    ie: forum software

                    Sure, it can be frustrating, at the same time with pfSense we can still grab the community edition and run the device just as we did with the factory image.

                    I tried installing several different 64bit 2.3.1 CE images and the installer either wouldn't boot or the resulting install wouldn't boot.

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                    • DerelictD Offline
                      Derelict LAYER 8 Netgate
                      last edited by

                      Then you were doing it wrong. CE will install and run on an SG-4860 no problem.

                      Chattanooga, Tennessee, USA
                      A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                      DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                      Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                      • jdillardJ Offline
                        jdillard
                        last edited by

                        Make sure to grab the ADI architecture.

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                        • O Offline
                          oletuv
                          last edited by

                          @jdillard:

                          Make sure to grab the ADI architecture.

                          Is the ADI version a specialized CE which will only install on pfSense/Netgate hardware? How does the ADI version differ from the CE?

                          I see 3 options on the download page:

                          AMD64 (64-bit)
                          i386 (32-bit)
                          Netgate ADI RCC-VE

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                          • jdillardJ Offline
                            jdillard
                            last edited by

                            @oletuv:

                            Is the ADI version a specialized CE which will only install on pfSense/Netgate hardware? How does the ADI version differ from the CE?

                            Yes, it just has to do with where it looks for the console port (I'm a web developer so not my domain). Which is why he is likely seeing boot issues.

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