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    Cannot view installed packages, "Unable to retrieve package information."

    Scheduled Pinned Locked Moved pfSense Packages
    23 Posts 16 Posters 11.9k Views
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    • S
      steveharriss
      last edited by

      Reporting the same issue: Installed iPerf from package manager and now get the error message: Unable to retrieve package information.

      pkg info shows all installed packages, including iPerf.

      My system:2.3.1-RELEASE-p5 (amd64)
      built on Thu Jun 16 12:53:15 CDT 2016
      FreeBSD 10.3-RELEASE-p3

      I'll have to leave the console fix until tomorrow

      1 Reply Last reply Reply Quote 0
      • S
        steveharriss
        last edited by

        All fixed using SSH and updating

        1 Reply Last reply Reply Quote 0
        • L
          lab
          last edited by

          @algeriani87:

          hello
          for lab: you can just ssh to it if you configue it from GUI
          then you get the consol even remotely
          regards

          Fixed with option 13 through ssh. Happy as a bunny.

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          • M
            Mike5906
            last edited by

            I just ran into the same problem after installing Squid and LightSquid.  All ability to check for packages and update from the GUI failed.

            I can confirm that SSH to console, option 13 fixed the problem.  This is going to reboot your router, so make sure you plan appropriately.

            Mike Murray
            The Geek Pub

            pfSense running on mini ITX box with 4 eth and 4-core J1900 w/8GB RAM and 32GB mSATA

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            • A
              attilahooper
              last edited by

              yup, option 13 Update from console worked a charm. Thanks everyone. Didn't seem to take too long but mine is a hefty system with good inet.

              1 Reply Last reply Reply Quote 0
              • M
                musicwizard
                last edited by

                Had the same problem.

                a update option 13 worked took about 10 min to update the system.

                didnt had the latest pfsense yet installed but now i have :)

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                • L
                  lemonkey
                  last edited by

                  @lemb:

                  Are you me?

                  I've found I can still install and remove packages from the command line using pkg, but I get "No packages installed. Packages can be installed here." on the dashboard and "Unable to retrieve package information." at the package manager.

                  This happened immediately after trying to upgrade the Zabbix-Proxy package.

                  Ha same thing happened to me yesterday.

                  "pkg version" is showing that pkg-1.8.7 is the latest version, but I've been told to upgrade to 2.3.2 to fix it.

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                  • luckman212L
                    luckman212 LAYER 8
                    last edited by

                    I wound up paving and reinstalling.  "It's the only way to be sure" (for the Aliens fans)

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                    • D
                      DeLorean
                      last edited by

                      Update 5 for pfSense 2.3.1 was a waste of time and effort,
                      this update gave problems on almost every firewall device i worked on.
                      A clean install with the new version 2.3.2 fixed all those rare problems like :
                      No packages available after upgrade
                      2u time for updating from 2.3.1 to 2.3.1.5
                      PHP errors during bootup
                      pfSense installation corruption on reboot
                      etc….
                      Update 5 should never be released, and they had to stick by 2.3.1 till the next stable version 2.3.2 was ready.
                      From now on, on Watchguard Firewalls i install only the stable releases and not the crappy updates in between.

                      Grtz
                      DeLorean

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                      • D
                        dsefcik
                        last edited by

                        I am another "option 13 fixed my problem"….had 2.3.1 p5 and after any pkg install it broke the dashboard update status and gui pkg manager.

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                        • jimpJ
                          jimp Rebel Alliance Developer Netgate
                          last edited by

                          https://forum.pfsense.org/index.php?topic=116227.0

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