Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Cannot view installed packages, "Unable to retrieve package information."

    Scheduled Pinned Locked Moved pfSense Packages
    23 Posts 16 Posters 11.9k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • L
      lab
      last edited by

      I've got the same issue. But the pfsense is at a customers place a few hundred kilometers away, so no console access

      1 Reply Last reply Reply Quote 0
      • A
        algeriani87
        last edited by

        hello
        for lab: you can just ssh to it if you configue it from GUI
        then you get the consol even remotely
        regards

        1 Reply Last reply Reply Quote 0
        • L
          lab
          last edited by

          ahh, @algeriani87 i was thinking about the serial console (RS232). will look into that then. Thanks!

          1 Reply Last reply Reply Quote 0
          • A
            attilahooper
            last edited by

            ah jeez, upgraded squid because cache.log was eating my diks and now no gui package info.

            1 Reply Last reply Reply Quote 0
            • T
              tpair
              last edited by

              @DraNick:

              I confirm as well.

              Running option 13 from console and re-upgrade worked for me.

              I'm confirming too… upgrading from console fixed this issue.

              1 Reply Last reply Reply Quote 0
              • S
                steveharriss
                last edited by

                Reporting the same issue: Installed iPerf from package manager and now get the error message: Unable to retrieve package information.

                pkg info shows all installed packages, including iPerf.

                My system:2.3.1-RELEASE-p5 (amd64)
                built on Thu Jun 16 12:53:15 CDT 2016
                FreeBSD 10.3-RELEASE-p3

                I'll have to leave the console fix until tomorrow

                1 Reply Last reply Reply Quote 0
                • S
                  steveharriss
                  last edited by

                  All fixed using SSH and updating

                  1 Reply Last reply Reply Quote 0
                  • L
                    lab
                    last edited by

                    @algeriani87:

                    hello
                    for lab: you can just ssh to it if you configue it from GUI
                    then you get the consol even remotely
                    regards

                    Fixed with option 13 through ssh. Happy as a bunny.

                    1 Reply Last reply Reply Quote 0
                    • M
                      Mike5906
                      last edited by

                      I just ran into the same problem after installing Squid and LightSquid.  All ability to check for packages and update from the GUI failed.

                      I can confirm that SSH to console, option 13 fixed the problem.  This is going to reboot your router, so make sure you plan appropriately.

                      Mike Murray
                      The Geek Pub

                      pfSense running on mini ITX box with 4 eth and 4-core J1900 w/8GB RAM and 32GB mSATA

                      1 Reply Last reply Reply Quote 0
                      • A
                        attilahooper
                        last edited by

                        yup, option 13 Update from console worked a charm. Thanks everyone. Didn't seem to take too long but mine is a hefty system with good inet.

                        1 Reply Last reply Reply Quote 0
                        • M
                          musicwizard
                          last edited by

                          Had the same problem.

                          a update option 13 worked took about 10 min to update the system.

                          didnt had the latest pfsense yet installed but now i have :)

                          1 Reply Last reply Reply Quote 0
                          • L
                            lemonkey
                            last edited by

                            @lemb:

                            Are you me?

                            I've found I can still install and remove packages from the command line using pkg, but I get "No packages installed. Packages can be installed here." on the dashboard and "Unable to retrieve package information." at the package manager.

                            This happened immediately after trying to upgrade the Zabbix-Proxy package.

                            Ha same thing happened to me yesterday.

                            "pkg version" is showing that pkg-1.8.7 is the latest version, but I've been told to upgrade to 2.3.2 to fix it.

                            1 Reply Last reply Reply Quote 0
                            • luckman212L
                              luckman212 LAYER 8
                              last edited by

                              I wound up paving and reinstalling.  "It's the only way to be sure" (for the Aliens fans)

                              1 Reply Last reply Reply Quote 0
                              • D
                                DeLorean
                                last edited by

                                Update 5 for pfSense 2.3.1 was a waste of time and effort,
                                this update gave problems on almost every firewall device i worked on.
                                A clean install with the new version 2.3.2 fixed all those rare problems like :
                                No packages available after upgrade
                                2u time for updating from 2.3.1 to 2.3.1.5
                                PHP errors during bootup
                                pfSense installation corruption on reboot
                                etc….
                                Update 5 should never be released, and they had to stick by 2.3.1 till the next stable version 2.3.2 was ready.
                                From now on, on Watchguard Firewalls i install only the stable releases and not the crappy updates in between.

                                Grtz
                                DeLorean

                                1 Reply Last reply Reply Quote 0
                                • D
                                  dsefcik
                                  last edited by

                                  I am another "option 13 fixed my problem"….had 2.3.1 p5 and after any pkg install it broke the dashboard update status and gui pkg manager.

                                  1 Reply Last reply Reply Quote 0
                                  • jimpJ
                                    jimp Rebel Alliance Developer Netgate
                                    last edited by

                                    https://forum.pfsense.org/index.php?topic=116227.0

                                    Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                    Need help fast? Netgate Global Support!

                                    Do not Chat/PM for help!

                                    1 Reply Last reply Reply Quote 0
                                    • First post
                                      Last post
                                    Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.