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    Zotac CI323 Crashing pfSense 2.3.2 - WAN interface says up but no IP??

    Scheduled Pinned Locked Moved General pfSense Questions
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    • D Offline
      Doboy
      last edited by

      Ahh freeBSD, Linux.. same lack of knowledge from my side  :-[

      So i will be able to find the system log in /var/log then i just need to be able to send it somewhere I guess. or list it there and look for anything that pops out.

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      • H Offline
        highwire
        last edited by

        @KOM:

        Maybe the Realtek NICs are choking under load but I don't remember this being a problem with the ZBox.

        On my Zotac ZBOX ID92 (with Realtek NICs), I had to check "Disable hardware checksum offload" or else the WAN NIC would lock up under heavy load and not recover by itself.  With offloading disabled, I haven't had any issues, though that NIC's interrupts consume something like 14% of the CPU at 100mbps throughput.

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        • KOMK Offline
          KOM
          last edited by

          I had to check "Disable hardware checksum offload" or else the WAN NIC would lock up under heavy load

          Good to know.

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          • D Offline
            Doboy
            last edited by

            @KOM:

            I had to check "Disable hardware checksum offload" or else the WAN NIC would lock up under heavy load

            Good to know.

            So you had to disable this in the BIOS? not on the pfSense software right?\

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            • KOMK Offline
              KOM
              last edited by

              not on the pfSense software right?

              It's in pfSense.  From memory here, go to Advanced Setup - Networking and check the bottom of the page.

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              • D Offline
                Doboy
                last edited by

                Ok made the change now let's see if it lasts.. thx again

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                • KOMK Offline
                  KOM
                  last edited by

                  Please report back in a week or so if you're convinced it fixed your issue.

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                  • D Offline
                    Doboy
                    last edited by

                    Will do

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                    • D Offline
                      Doboy
                      last edited by

                      No go! crashed after 3 days..

                      Again no WAN IP.. Reboot.. Still no WAN IP, had to reboot modem this time

                      Called my ISP they are looking into it, seems my neighbors had same issues as me in the past few weeks at the exact same time (goes down for me, goes down for them) they say they fixed the issue on the 17th, so maybe today was just a fluke.. I will monitor it..

                      thx again for all the help guys

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                      • D Offline
                        Doboy
                        last edited by

                        Well still same issues, trying swapping the interfaces, same thing. it will eventually crash and no IP on WAN interface.

                        Updated the zotac to latest BIOS also.

                        When its happening, the physical NIC on the back has one steady orange led on the left and a blinking yellow on the right. Will have to look up what that means on the zotac site i guess as different manufacturers could have different color schemes ?

                        Maybe i can try and install an earlier release of pfSense? see if that helps? is there one you suggest?

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                        • KOMK Offline
                          KOM
                          last edited by

                          So the problem follows WAN and not a specific interface?  The NIC that gets the traffic first dies?  Could be those NICs are choking under load, but it's hard to say for sure.

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                          • D Offline
                            Doboy
                            last edited by

                            Yes it follows the WAN interface..  :-\

                            Is there some kind of troubleshooting/diag I can do do gather some useful info for the devs?

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                            • KOMK Offline
                              KOM
                              last edited by

                              Not that I'm aware of.  Since others are using this same unit without issue, there might not be anything to be done in general.  You might have a cursed unit.  Have you contacted Zotac to see what they have to say?

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                              • D Offline
                                Doboy
                                last edited by

                                But are there others using this without issue? and at the speeds i am using? > 120MBit WAN?

                                I see a few posts about these and realtek NICS dropping..

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                                • KOMK Offline
                                  KOM
                                  last edited by

                                  I have no idea as to the bandwidth other ZBox users had so I can't vouch for that, but I would be surprised that a Gigabit interface was dying when under about 25% of its maximum realworld load.  Here's another potential test.  Take the unit offline and hang a linux box off of each interface, then run iperf from one node to the other.  Do your ZBox interfaces act up when being pounded by iperf?

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                                  • D Offline
                                    Doboy
                                    last edited by

                                    that might be hard to do, my home is strictly windows :)

                                    I will see if there is an iperf comparable prog for Win?  that fact that it follows the WAN interface leads me to believe it might have something to do with the pfsense install..

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                                    • KOMK Offline
                                      KOM
                                      last edited by

                                      I will see if there is an iperf comparable prog for Win?

                                      https://iperf.fr/iperf-download.php#windows

                                      that fact that it follows the WAN interface leads me to believe it might have something to do with the pfsense install.

                                      Perhaps, but there isn't yet enough information.

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                                      • D Offline
                                        Doboy
                                        last edited by

                                        Hmm crashed again, this time i noticed that the NIC Link light for the WAN is red steady, except for a bootup when its green.

                                        LAN NIC Led is steady green (1Gbps)

                                        I force the WAN link to 100Mbps and its steady green.. Seems the LED's are different on each NIC? I think its about time i try an older release.

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                                        • KOMK Offline
                                          KOM
                                          last edited by

                                          Check your Zotac manual or support site to see what their colour scheme is. The red LED might be a clue.  I'm also very curious to hear about the outcome of your test.  Pound a smuch UDP data as you can from node to node and see if it can sustain a high throughput for a significant period of time.

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                                          • D Offline
                                            Doboy
                                            last edited by

                                            Updating for closures sake

                                            After a few weeks of trying to fix it i think i finally have my zotac box stable, no "watchdog timeout" and loss of WAN IP under heavy load in about 8 days. Longest run ever.

                                            Need to test for a longer period of time for stability , but what i did was compile the latest realtek freeBSD driver (1.92) and load it on start up using kldload. Seems ok for now.

                                            Before all this NOTHING was working stable. Always crashed on the WAN ip (watchdog timeout) no matter what interface it was assigned to (re0 - re1)

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