Intel Atom C2xxx LPC failures
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I was very specific in my email. I asked directly if there was a fix or not, so if it is not a fix then they lied to me, for which i obviously wont be happy with considering the shipping costs. After all, it was a simple yes/no answer and thus wouldn't of given any information away. But, they deserve the benefit of the doubt. Not that i'd know one way or the other.
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Found this:
https://forums.freenas.org/index.php?threads/freenas-mini-motherboard-clock-signal-issue.50582/#post-349195
https://support.ixsystems.com/index.php?/Knowledgebase/Article/View/289Not sure what to think of this:
any FreeNAS Mini or FreeNAS Mini XL manufactured on or after February 2017 will not have this issue
They have workaround?
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Found this:
https://forums.freenas.org/index.php?threads/freenas-mini-motherboard-clock-signal-issue.50582/#post-349195
https://support.ixsystems.com/index.php?/Knowledgebase/Article/View/289Not sure what to think of this:
any FreeNAS Mini or FreeNAS Mini XL manufactured on or after February 2017 will not have this issue
They have workaround?
It sounds to me like a company whose actions I respect, whose products I would buy and recommend to others.
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They have workaround?
Yes, there's a platform level work-around for the issue. That's in the original documentation from intel concerning the issue.
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Crap. My Kerio NG300 appliance (on pfsense) also runs on avoton (C2558). Asked them today about their policy, no response yet :(
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avoton C2558
Avoton would be C2550, C2558 (8 as last digit) are Rangeleys -
No cold spares for me. Unlike most products pfSense runs on any computer in the junk box and 4 port Intel cards are dime-a-dozen. I tested the config copy tonight to make sure it works.
Like they say in Aladdin: We all got cold spares!
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In case anyone else has a supermicro board and wondered how this works I just asked them today:
"I'm inquiring about the currently known Intel C2000 cpu problem where the processor may fail unexpectedly over time. What are my options if I have an impacted motherboard?"
And this was the response i got less than an hour later:
"Thanks for contacting us regarding the Atom C2000.
You may submit a RMA at the following link to have the concerned issues addressed. You may request the board to be cross-shipped during the RMA submission process.
https://www.supermicro.com/support/rma/"
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You may request the board to be cross-shipped during the RMA submission process.
Yeah, you can request it. Heh. Unless you purchased the board directly from supermicro and it's within 90 days, they'll likely deny the request.
If they are doing it differently for this specific issue, PLEASE let me know. When I called them, I was told that I had no options for cross shipping as it's been 6 months since I purchased (and because I purchased from Amazon.com.)
I just moved pfsense to a VM and submitted my RMA request this evening.
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the RMA person rejected the cross-shipping. I ordered my motherboard august 2015.
I responded with this:
This was the response i received from technical support regarding my inquiry:
Thanks for contacting us regarding the Atom C2000.You may submit a RMA at the following link to have the concerned issues addressed. You may request the board to be cross-shipped during the RMA submission process.
https://www.supermicro.com/support/rma/
They told me I may request cross-ship.
I was under the impression that the intel C2000 flaw couldn't be repaired and needed to be replaced. My motherboard is still functioning but it's a critical piece of equipment for me (my router) and the downtime would be very inconvenient.
And an hour later I got my cross-ship RMA form :)
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Hmmm, I submitted the RMA form, but hours later, I got response: "This request only qualifies for repair service", ????
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Try pushing back like I did. It seemed to work :)
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Try pushing back like I did. It seemed to work :)
Thanks. I got the cross shipment Agreement form.
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Can you please share how you're pushing back? I have an approved RMA for repair… but the turn around time is going to be significant for me.. (Just the 2 way shipping time will be 3 weeks total.)
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@garyd9: this was my post with a cut and paste of my exact email response when they rejected my cross-ship :)
the RMA person rejected the cross-shipping. I ordered my motherboard august 2015.
I responded with this:
This was the response i received from technical support regarding my inquiry:
Thanks for contacting us regarding the Atom C2000.You may submit a RMA at the following link to have the concerned issues addressed. You may request the board to be cross-shipped during the RMA submission process.
https://www.supermicro.com/support/rma/
They told me I may request cross-ship.
I was under the impression that the intel C2000 flaw couldn't be repaired and needed to be replaced. My motherboard is still functioning but it's a critical piece of equipment for me (my router) and the downtime would be very inconvenient.
And an hour later I got my cross-ship RMA form :)
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I begged. It worked. So, I'll get the replacement board in a few days instead of having to wait a month for roundtrip shipping and repair.
Thank you, SuperMicro, for preemptively replacing a board that MIGHT break in the next 3 years without forcing me to wait until it's broken before addressing it.
The irony is that I've already relocated pfsense to a VM in preparation of a long shipping/repair cycle. Well, I'll be glad to get the critical router back to dedicated hardware. It's also good to know that I CAN (if needed) relocate router functions to hyper-v. (Though it's not quite as easy as I expected due to different interface naming.)
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'll be glad to get the critical router back to dedicated hardware.
If it is critical you should have at least two.
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If it is critical you should have at least two.
True… Of course, "critical" in this particular instance is because when the router goes down, my wife/kids whine. So, probably "critical" might be too strong of a term.
At least the experience has taught me how to get the router working in a VM in case I ever have issues again. I guess what I need to learn is how to set up a VM so that it can more easily take over the router functions without my having to manually edit config.xml files (to change interface names from igbX to hnX) and then manually restore them. (I'd still have to manually move the WAN ethernet cable... I think.)
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True… Of course, "critical" in this particular instance is because when the router goes down, my wife/kids whine. So, probably "critical" might be too strong of a term.
When my wife is upset, it's critical to me. That's why I have a spare SG-4860.
:)
