SG-4860 dead in the water after upgrade to 2.3.3_1
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So I did the foolish and clicked upgrade. Everything seemed to go as normal, but the reboot didn't fire even though it said it would. eventually, I navigated to Diag-reboot and initiated that. Router is now dead. nothing on the console.
Have tried power cycling, and SATA/STATUS light red, then after maybe 20 or 30 seconds go out.
Again, non-responsive on console, no messages at all.I'm out of warranty and have been using this since 2015 with nary a hiccup. I hate to think that an upgrade from source would brick a device. That's just plain silly.
Any thoughts?
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I should add that I've since tried to boot from USB - with a community edition pfSense DL and with the netgate updater that I wish I had seen prior to the pfSense upgrade as I fear this is what has screwed things up.
There's pitifully little documentation on these in terms of forcing boot, clearing flash, etc. Frustrated!
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Please contact support@netgate.com for assistance.
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message sent.
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So not looking good folks.
reset the NVRAM by bridging J8 pins 2-3. (ref: http://adiengineering.com/wp-content/uploads/2015/08/RCC-VE-Platform-User-Manual-R1001.pdf). Still no output on the console, and both SATA/STATUS leds are red.Worried that I'm out of warranty and that a software update, prompted by the software itself appears to have bricked the unit.
Hoping that the good folks at Netgate can help me get it working again.
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Our warehouse opens in the morning (they deal with hardware and replacements), so our support is waiting on them for instructions on the next step.
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Is it AVR54?
I think this is not related to update itself but to reboot when AVR54 bug already launched. -
@w0w:
Is it AVR54?
I think this is not related to update itself but to reboot when AVR54 bug already launched.Not sure, all I know is our support RMA'd it.
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I have also attempted to update mine and have a similar issue - SG-4860
https://forum.pfsense.org/index.php?topic=127864.0
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I have also attempted to update mine and have a similar issue - SG-4860
https://forum.pfsense.org/index.php?topic=127864.0
Definitely NOT a similar issue.
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upgrade to 2.3.3_1 doesn't reboot? and powered off and on doesn't come back on…
same device.similar if you ask me...
probably the actions taken after are why we are at a different stage.
in any case - my issue has been resolved by support