Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    SG-4860 dead in the water after upgrade to 2.3.3_1

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    11 Posts 4 Posters 1.8k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • I Offline
      ianr
      last edited by

      I should add that I've since tried to boot from USB - with a community edition pfSense DL and with the netgate updater that I wish I had seen prior to the pfSense upgrade as I fear this is what has screwed things up.

      There's pitifully little documentation on these in terms of forcing boot, clearing flash, etc. Frustrated!

      1 Reply Last reply Reply Quote 0
      • ivorI Offline
        ivor
        last edited by

        Please contact support@netgate.com for assistance.

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        1 Reply Last reply Reply Quote 0
        • I Offline
          ianr
          last edited by

          message sent.

          1 Reply Last reply Reply Quote 0
          • I Offline
            ianr
            last edited by

            So not looking good folks.
            reset the NVRAM by bridging J8 pins 2-3. (ref: http://adiengineering.com/wp-content/uploads/2015/08/RCC-VE-Platform-User-Manual-R1001.pdf). Still no output on the console, and both SATA/STATUS leds are red.

            Worried that I'm out of warranty and that a software update, prompted by the software itself appears to have bricked the unit.

            Hoping that the good folks at Netgate can help me get it working again.

            1 Reply Last reply Reply Quote 0
            • ivorI Offline
              ivor
              last edited by

              Our warehouse opens in the morning (they deal with hardware and replacements), so our support is waiting on them for instructions on the next step.

              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

              1 Reply Last reply Reply Quote 0
              • w0wW Offline
                w0w
                last edited by

                Is it AVR54?
                I think this is not related to update itself but to reboot when AVR54 bug already launched.

                1 Reply Last reply Reply Quote 0
                • ivorI Offline
                  ivor
                  last edited by

                  @w0w:

                  Is it AVR54?
                  I think this is not related to update itself but to reboot when AVR54 bug already launched.

                  Not sure, all I know is our support RMA'd it.

                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                  1 Reply Last reply Reply Quote 0
                  • S Offline
                    snailguy1
                    last edited by

                    I have also attempted to update mine and have a similar issue - SG-4860

                    https://forum.pfsense.org/index.php?topic=127864.0

                    1 Reply Last reply Reply Quote 0
                    • w0wW Offline
                      w0w
                      last edited by

                      @snailguy1:

                      I have also attempted to update mine and have a similar issue - SG-4860

                      https://forum.pfsense.org/index.php?topic=127864.0

                      Definitely NOT a similar issue.

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        snailguy1
                        last edited by

                        upgrade to 2.3.3_1 doesn't reboot? and powered off and on doesn't come back on…
                        same device.

                        similar if you ask me...

                        probably the actions taken after are why we are at a different stage.

                        in any case - my issue has been resolved by support

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post
                        Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.