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    SG-1000 maxes at 18 Mbps

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • L
      lex99
      last edited by

      Hi,

      So I unpacked my SG-1000 today, configured it from a PC and connected it to my ISP modem.

      It worked !  Great !  Then I ran a speedtest: 18 Mbps in DL on my 50/10 connection.

      I looked around, tried to disable some services to no avail.

      What do I do wrong ?

      1 Reply Last reply Reply Quote 0
      • N
        NOYB
        last edited by

        @@lex99:

        What do I do wrong ?

        Bought a device without published throughput spec.  So on what do you base an expectation of more than 18 mbps?

        1 Reply Last reply Reply Quote 0
        • ivorI
          ivor
          last edited by

          @NOYB:

          @@lex99:

          What do I do wrong ?

          Bought a device without published throughput spec.  So on what do you base an expectation of more than 18 mbps?

          Troughput specs are published.

          https://www.netgate.com/products/sg-1000.html

          Layer 3 forwarding performance using FreeBSD without a packet filter exceeds 400Mbps. Using pfSense with the default ruleset offers performance exceeding 200Mbps.

          Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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          • ivorI
            ivor
            last edited by

            @@lex99:

            Hi,

            So I unpacked my SG-1000 today, configured it from a PC and connected it to my ISP modem.

            It worked !  Great !  Then I ran a speedtest: 18 Mbps in DL on my 50/10 connection.

            I looked around, tried to disable some services to no avail.

            What do I do wrong ?

            The device should be faster, a lot faster. Please shoot an email to support@netgate.com and our support will assist you.

            Need help fast? Our support is available 24/7 https://www.netgate.com/support/

            1 Reply Last reply Reply Quote 0
            • N
              NOYB
              last edited by

              Seriously.  Put a couple of notes in an additional information section along with other products, at the very end, and call that a spec.  If it is not in the specs section I don't consider that a spec.

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              • ivorI
                ivor
                last edited by

                @NOYB:

                Seriously.  Put a couple of notes in an additional information section along with other products, at the very end, and call that a spec.  If it is not in the specs section I don't consider that a spec.

                Those are the throughput specs, you stated there aren't any. Would you now like to discuss the visual design and text placement on our web pages? In addition to the published specs, we have published results of iperf3 results many times on many places. Please do not further go to off-topic on this thread as I would not want to lock the thread. Thank you

                Need help fast? Our support is available 24/7 https://www.netgate.com/support/

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                • chrismacmahonC
                  chrismacmahon
                  last edited by

                  This customer reached out to us on the Helpdesk.  Through troubleshooting it was found to be an ISP issue and NOT a pfSense issue.

                  The customer has discovered the modem is not able to pass the higher speeds.

                  This is resolved.

                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                  Do Not PM For Help!

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                  • L
                    lex99
                    last edited by

                    Hi,

                    First of all, I'd like to emphazise that the support is VERY reactive and helpful.

                    After running some tests, I found out that the ISP box (modem/router) is not capable of delivering more than 18 Mbps when used as a dumb modem (while it runs at 46 Mbps when used as a router).

                    Therefore, the SG-1000 is not at fault.

                    I'm keeping investigating and will probably change my box and then I'll be back to share an update of the actual achieved throughput.

                    To be continued…

                    1 Reply Last reply Reply Quote 0
                    • johnpozJ
                      johnpoz LAYER 8 Global Moderator
                      last edited by

                      What hardware is your isp using?  If anything those numbers should be the opposite.. While doing nat/firewalling lower, while just in dumb bridge mode is when it should give the max it can do..

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.8, 24.11

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                      • L
                        lex99
                        last edited by

                        It is a Sagem F@st 3464.

                        They don't want to change it, because PPPoE pass-through is not the "normal usage" I am supposed to do with it.  Nice.

                        1 Reply Last reply Reply Quote 0
                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator
                          last edited by

                          Cant u just buy your own modem?

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

                          1 Reply Last reply Reply Quote 0
                          • L
                            lex99
                            last edited by

                            After changing some settings on the ISP modem, it finally delivers full throughput when a PPPoE session is established by another device.

                            So far, I am happy with the SG-1000.  I get 46 Mbps DL and 9 Mbps UL, which is the maximum of my DSL line.  I have installed a couple of packages as well and everything is running fine in the test environment.

                            To be continued…

                            1 Reply Last reply Reply Quote 0
                            • ivorI
                              ivor
                              last edited by

                              @@lex99:

                              After changing some settings on the ISP modem, it finally delivers full throughput when a PPPoE session is established by another device.

                              So far, I am happy with the SG-1000.  I get 46 Mbps DL and 9 Mbps UL, which is the maximum of my DSL line.  I have installed a couple of packages as well and everything is running fine in the test environment.

                              To be continued…

                              Good news! Thank you for the update.

                              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                              1 Reply Last reply Reply Quote 0
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