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NUT package (2.8.0 and below)

UPS Tools
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  • D
    dennypage
    last edited by Jun 15, 2017, 5:43 PM

    What are you seeing on the Synology?

    1 Reply Last reply Reply Quote 0
    • G
      Gertjan
      last edited by Jun 15, 2017, 6:41 PM

      With the help off this forum, the Syno forum and the NUT man pages, I hooked up my APC UPS USB to pfSense, pfSense is the "NUT server".
      My Syno is  the client off pfSense-NUT.
      Works great for me.

      Btw : it seems to me that you have network errors. And "NUT" complains about it.

      Your mail server isn't playing it softly neither ….

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • M
        Mr. Jingles
        last edited by Jun 15, 2017, 6:51 PM

        @dennypage:

        What are you seeing on the Synology?

        Thank you Denny  :P

        Syno says nothing, other machines that are clients to Syno UPS-server also don't log anything.

        Latest power outage (going on the UPS) was June 9 (per attached pic).

        Thank you  :D

        pfsense_ups2.jpg
        pfsense_ups2.jpg_thumb

        6 and a half billion people know that they are stupid, agressive, lower life forms.

        1 Reply Last reply Reply Quote 0
        • M
          Mr. Jingles
          last edited by Jun 15, 2017, 6:56 PM Jun 15, 2017, 6:53 PM

          @Gertjan:

          With the help off this forum, the Syno forum and the NUT man pages, I hooked up my APC UPS USB to pfSense, pfSense is the "NUT server".
          My Syno is  the client off pfSense-NUT.
          Works great for me.

          I've had it the other way around for the past 6 years, which worked fine. That is: I don't recall ever enabling email notifications (which is not to say I haven't done that. Simply don't recall it), which therefor never bugged me before either because the problem never existed in the past - or always existed but was never emailed to me.

          Btw : it seems to me that you have network errors. And "NUT" complains about it.

          How do you see that I have network problems if I could ask? Would you happen to know what kind of network problems?

          Because I don't experience any network problems at all  :-[

          6 and a half billion people know that they are stupid, agressive, lower life forms.

          1 Reply Last reply Reply Quote 0
          • D
            dennypage
            last edited by Jun 15, 2017, 10:23 PM

            The NUT connection problem, and the SMTP problem are both suggestive of TCP connections being forcibly closed or timing out.

            Questions:

            Is the Synology that is hosting NUT also hosting your SMTP?
            Is the Synology accessed via the LAN interface on pfSense?
            Do you have anything set up on pfSense to kill states?
            Do you have the firewall enabled on the Synology?
            What is between pfSense and the Synology? A switch? Another firewall?

            @Mr.:

            How do you see that I have network problems if I could ask? Would you happen to know what kind of network problems?

            1 Reply Last reply Reply Quote 0
            • M
              Mr. Jingles
              last edited by Jun 17, 2017, 2:02 PM

              @dennypage:

              The NUT connection problem, and the SMTP problem are both suggestive of TCP connections being forcibly closed or timing out.

              Questions:

              1. Is the Synology that is hosting NUT also hosting your SMTP?
              2. Is the Synology accessed via the LAN interface on pfSense?
              3. Do you have anything set up on pfSense to kill states?
              4. Do you have the firewall enabled on the Synology?
              5. What is between pfSense and the Synology? A switch? Another firewall?

              @Mr.:

              How do you see that I have network problems if I could ask? Would you happen to know what kind of network problems?

              Thank you Denny :)

              1. Yes.
              2. Yes, both in the same LAN.
              3. No.
              4. No.
              5. HP Procurve 1910 switch.

              6 and a half billion people know that they are stupid, agressive, lower life forms.

              1 Reply Last reply Reply Quote 0
              • G
                Gertjan
                last edited by Jun 17, 2017, 8:24 PM Jun 17, 2017, 7:56 PM

                @Mr.:

                How do you see that I have network problems if I could ask? Would you happen to know what kind of network problems?

                Because I don't experience any network problems at all  :-[
                [/quote]
                upsmon says you so :
                @Mr.:

                …..
                Jun 15 17:11:35 upsmon              40316    Communications with UPS ups@192.168.300.117 lost
                ….
                5 seconds later :
                Jun 15 17:11:40 upsmon              40316    Communications with UPS ups@192.168.300.117 established
                …..

                These log lines are from upsmon running on pfSense.
                "ups@192.168.300.117" is the identity of the server, running on your diskstation (IP 192.168.300.117). This connection (some TCP link or whatever) fails and is reconstructed 5 seconds later.
                At least, that's what I make on it.

                edit : ah ….
                Wait a minute.
                your smtp server is running on your diskstation. Using other words : your smtp sever is running on your LAN.
                Are these :
                ..... ups@192.168.300.117 …...
                log lines that indicate "smtp handshake" errors ? (being pfSense as a mail client and the app running on the diskstation as the mail server) ?

                One big advise : DO NOT, NEVER EVER run a smtp server on a LAN. Live is just to short. I know, a Synology can do many things, but don't make it think it is a (relaying) smtp server. Mail server settings are ..... huge. Far more easy will be : use the mail server of your ISP - or, why not, our your own mail server on a host on the net (your dedicated or VPS server somewhere on the net).
                Client to server smtp communication is easy to debug, pfSense is just a pile of PHP script lines when it concerns the smtp transaction so you can find out easily what's up. But then your smtp mail server has to deliver the mail, so it reached out from your LAN to, for example, mail.gmail.com (GMail's mail server) and in that case your "DNS reverse" has to be ok, SPF should be fine, DKIM should be rock solid, and recently you better have your DMARC set correctly.
                When I have some time I'll try to activate the "smtp server app" in my diskstation to I can see what you saw ...

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                1 Reply Last reply Reply Quote 0
                • D
                  dennypage
                  last edited by Jun 18, 2017, 12:27 AM

                  Something is interfering with TCP connections between your pfSense instance and the Synology on the LAN. Usually this would be a firewall, but that doesn't seem the case here based on your answers. Best thing I can suggest is to run tcpdump on both, and see if you can at least identify the direction packets are being lost in.

                  With regard to running an SMTP server in the LAN, I don't see an issue with this. You certainly don't want the SMTP server in the LAN exposed (tunneled) to the internet, but when used in conjunction with a an external server which handles the internet connections it is quite safe. I would consider it as a very common architecture.

                  I myself use a Synology as the internal IMAP/SMTP server, with Postfix in the DMZ as the external server.

                  4 1 Reply Last reply Oct 30, 2020, 6:07 AM Reply Quote 0
                  • B
                    bdf0506
                    last edited by Jun 21, 2017, 9:33 AM

                    @dennypage:

                    bdf0506, can you please confirm that you haven't modified any of the system or nut scripts by hand? I will have a look at this, but it will be about a week before I can.

                    Any chance you've had a chance to look at this? Config files were provided in a previous post. Thanks!

                    1 Reply Last reply Reply Quote 0
                    • D
                      dennypage
                      last edited by Jun 21, 2017, 7:45 PM

                      I have. The power kill logic is gone from the base os level. Still searching to find out when and why.

                      1 Reply Last reply Reply Quote 0
                      • B
                        bdf0506
                        last edited by Jun 21, 2017, 7:49 PM

                        @dennypage:

                        I have. The power kill logic is gone from the base os level. Still searching to find out when and why.

                        Ah, interesting. Sounds like it isn't an issue with my specific setup and it is a bug affecting anyone trying to use that functionality in the NUT package. Looking forward to seeing a fix for this whenever one can be found.

                        1 Reply Last reply Reply Quote 0
                        • D
                          dennypage
                          last edited by Jun 21, 2017, 7:54 PM

                          @bdf0506:

                          Sounds like it isn't an issue with my specific setup and it is a bug affecting anyone trying to use that functionality in the NUT package.

                          Correct.

                          1 Reply Last reply Reply Quote 0
                          • D
                            dennypage
                            last edited by Jun 23, 2017, 12:28 AM

                            Gertjan, Are you using link aggregation on pfSense or bonding on the Synology?

                            @dennypage:

                            Something is interfering with TCP connections between your pfSense instance and the Synology on the LAN.

                            1 Reply Last reply Reply Quote 0
                            • M
                              Mr. Jingles
                              last edited by Jun 23, 2017, 8:34 PM Jun 23, 2017, 7:57 PM

                              @dennypage:

                              Gertjan, Are you using link aggregation on pfSense or bonding on the Synology?

                              @dennypage:

                              Something is interfering with TCP connections between your pfSense instance and the Synology on the LAN.

                              Although you asked Gertjan this question, it triggered me, and yes, I had bonding on the Synology. I deleted the bond, and I think the problem is gone. I am looking, but sofar no more emails about connection lost and established.

                              I'll report back tomorrow, thank you  :-*

                              I was hoping this would also fix another problem I have with shared folder sync over VPN, but unfortunately not. I'll post a new thread for that (edit: it is here, in case you have a spare minute left and would be curious  ;D https://forum.pfsense.org/index.php?topic=132628.0).

                              6 and a half billion people know that they are stupid, agressive, lower life forms.

                              1 Reply Last reply Reply Quote 0
                              • D
                                dennypage
                                last edited by Jun 23, 2017, 8:12 PM

                                @Mr.:

                                Although you asked Gertjan this question, it triggered me, and yes, I had bonding on the Synology. I deleted the bond, and I think the problem is gone. I am looking, but sofar no more emails about connection lost and established.

                                Yep, I addressed the wrong person. Sorry about that.

                                Anyway, it makes sense. You have a disagreement between the link aggregation group configuration on the Synology and the switch.

                                1 Reply Last reply Reply Quote 0
                                • M
                                  Mr. Jingles
                                  last edited by Jun 23, 2017, 8:26 PM

                                  @dennypage:

                                  @Mr.:

                                  Although you asked Gertjan this question, it triggered me, and yes, I had bonding on the Synology. I deleted the bond, and I think the problem is gone. I am looking, but sofar no more emails about connection lost and established.

                                  Yep, I addressed the wrong person. Sorry about that.

                                  Anyway, it makes sense. You have a disagreement between the link aggregation group configuration on the Synology and the switch.

                                  The benefit of understanding networking. Thank you for your message  :-*

                                  6 and a half billion people know that they are stupid, agressive, lower life forms.

                                  1 Reply Last reply Reply Quote 0
                                  • M
                                    Mr. Jingles
                                    last edited by Jun 23, 2017, 9:59 PM

                                    Too good to be true: I just got two  :-[

                                    [quote]
                                    Fri, 23 Jun 2017 23:33:30 +0200
                                    Communications with UPS lost

                                    Fri, 23 Jun 2017 23:33:35 +0200
                                    Communications with UPS established

                                    6 and a half billion people know that they are stupid, agressive, lower life forms.

                                    1 Reply Last reply Reply Quote 0
                                    • D
                                      dennypage
                                      last edited by Jun 23, 2017, 11:51 PM

                                      Suggest that you disable all lag/bonding for both pfSense and the Synology (don't forget to disable lag/lacp on the switch ports) and disconnect all but one cable to each system. Then check ping in both directions and confirm that there is no loss.

                                      1 Reply Last reply Reply Quote 0
                                      • F
                                        f34rinc
                                        last edited by Jul 15, 2017, 5:17 AM

                                        Hello, I have a Tripp Lite Smart1500LCDT that I'm trying to use with NUT.  I have seen NUT connect to the UPS briefly a handful of times and will cycle between online \ offline.

                                        I have tried using the usbhid driver without any extra arguments and with settings found http://networkupstools.org/ddl/Tripp_Lite/SMART1500LCDT.html

                                        [2.3.4-RELEASE][root@pfSense]/root:  cat /usr/local/etc/nut/ups.conf
                                        user=root
                                        [SMART1500LCDT]
                                        driver=usbhid-ups
                                        port=auto
                                        battery.charge: 100
                                        battery.charge.low: 10
                                        battery.charge.warning: 30
                                        battery.runtime:  10800
                                        battery.type:  PbAC
                                        battery.voltage: 0.0
                                        battery.voltage.nominal: 24.0
                                        device.mfr:  Tripp Lite
                                        device.model:  TRIPP LITE UPS
                                        device.type:  ups
                                        driver.name:  usbhid-ups
                                        driver.parameter.pollfreq:  30
                                        driver.parameter.pollinterval:  2
                                        driver.parameter.port:  auto
                                        driver.parameter.productid: 3016
                                        driver.version: 2.6.3
                                        driver.version.data: TrippLite HID 0.6
                                        driver.version.internal: 0.35
                                        input.frequency: 5990.0
                                        input.transfer.high: 150.0
                                        input.transfer.low: 92.0
                                        input.voltage: 0.0
                                        input.voltage.nominal: 120
                                        output.current: 0.00
                                        output.frequency: 5990.0
                                        output.frequency.nominal: 60
                                        output.voltage: 0.0
                                        output.voltage.nominal: 120
                                        ups.beeper.status: disabled
                                        ups.delay.shutdown: 20
                                        ups.delay.start: 30
                                        ups.load: 0
                                        ups.mfr: Tripp Lite
                                        ups.model: TRIPP LITE UPS
                                        ups.power: 0.0
                                        ups.power.nominal: 1500
                                        ups.productid: 3016
                                        ups.status: OL
                                        ups.timer.reboot: 65535
                                        ups.timer.shutdown: 65535
                                        ups.timer.start: 65535
                                        ups.vendorid: 09ae
                                        ups.watchdog.status: 0
                                        #CMD:beeper.disable
                                        #CMD:beeper.enable
                                        #CMD:beeper.mute
                                        #CMD:beeper.off
                                        #CMD:beeper.on
                                        #CMD:load.off
                                        #CMD:load.off.delay
                                        #CMD:load.on
                                        #CMD:load.on.delay
                                        #CMD:reset.watchdog
                                        #CMD:shutdown.reboot
                                        #CMD:shutdown.return
                                        #CMD:shutdown.stayoff
                                        #CMD:shutdown.stop
                                        #RW:battery.charge.low:STRING
                                        #RW:input.transfer.high:STRING
                                        #RW:input.transfer.low:STRING
                                        #RW:ups.delay.shutdown:STRING
                                        #RW:ups.delay.start:STRING
                                        
                                        [2.3.4-RELEASE][root@pfSense]/root: cat /usr/local/etc/nut/upsd.conf
                                        LISTEN 127.0.0.1
                                        LISTEN ::1
                                        
                                        [2.3.4-RELEASE][root@pfSense]/root: cat /usr/local/etc/nut/upsmon.conf
                                        MONITOR SMART1500LCDT 1 monuser 3b3e3a783e68ff21be0b master
                                        SHUTDOWNCMD "/sbin/shutdown -p +0"
                                        POWERDOWNFLAG /etc/killpower
                                        
                                        [2.3.4-RELEASE][root@pfsense]/root: usbconfig dump_device_desc
                                        ugen0.1: <ehci root="" hub="" intel="">at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
                                        
                                          bLength = 0x0012
                                          bDescriptorType = 0x0001
                                          bcdUSB = 0x0200
                                          bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
                                          bDeviceProtocol = 0x0001
                                          bMaxPacketSize0 = 0x0040
                                          idVendor = 0x0000
                                          idProduct = 0x0000
                                          bcdDevice = 0x0100
                                          iManufacturer = 0x0001  <intel>iProduct = 0x0002  <ehci root="" hub="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001
                                        
                                        ugen1.1: <ehci root="" hub="" intel="">at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
                                        
                                          bLength = 0x0012
                                          bDescriptorType = 0x0001
                                          bcdUSB = 0x0200
                                          bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
                                          bDeviceProtocol = 0x0001
                                          bMaxPacketSize0 = 0x0040
                                          idVendor = 0x0000
                                          idProduct = 0x0000
                                          bcdDevice = 0x0100
                                          iManufacturer = 0x0001  <intel>iProduct = 0x0002  <ehci root="" hub="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001
                                        
                                        ugen0.2: <product 0x0020="" vendor="" 0x8087="">at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
                                        
                                          bLength = 0x0012
                                          bDescriptorType = 0x0001
                                          bcdUSB = 0x0200
                                          bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
                                          bDeviceProtocol = 0x0001
                                          bMaxPacketSize0 = 0x0040
                                          idVendor = 0x8087
                                          idProduct = 0x0020
                                          bcdDevice = 0x0000
                                          iManufacturer = 0x0000  <no string="">iProduct = 0x0000  <no string="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001
                                        
                                        ugen1.2: <product 0x0020="" vendor="" 0x8087="">at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
                                        
                                          bLength = 0x0012
                                          bDescriptorType = 0x0001
                                          bcdUSB = 0x0200
                                          bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
                                          bDeviceProtocol = 0x0001
                                          bMaxPacketSize0 = 0x0040
                                          idVendor = 0x8087
                                          idProduct = 0x0020
                                          bcdDevice = 0x0000
                                          iManufacturer = 0x0000  <no string="">iProduct = 0x0000  <no string="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001
                                        
                                        ugen1.3: <tripp lite="" ups="" tripp="">at usbus1, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (100mA)
                                        
                                          bLength = 0x0012
                                          bDescriptorType = 0x0001
                                          bcdUSB = 0x0110
                                          bDeviceClass = 0x0000  <probed by="" interface="" class="">bDeviceSubClass = 0x0000
                                          bDeviceProtocol = 0x0000
                                          bMaxPacketSize0 = 0x0008
                                          idVendor = 0x09ae
                                          idProduct = 0x3016
                                          bcdDevice = 0x0002
                                          iManufacturer = 0x0003  <tripp lite="">iProduct = 0x0001  <tripp lite="" ups="">iSerialNumber = 0x0005  <retrieving string="" failed="">bNumConfigurations = 0x0001</retrieving></tripp></tripp></probed></tripp></no></no></no></hub></product></no></no></no></hub></product></no></ehci></intel></hub></ehci></no></ehci></intel></hub></ehci> 
                                        
                                        [2.3.4-RELEASE][root@pfsense]/root: service devd restart
                                        Stopping devd.
                                        Waiting for PIDS: 9885.
                                        Starting devd.
                                        [2.3.4-RELEASE][root@pfsense]/root: /usr/local/etc/rc.d/nut.sh restart
                                        stopping NUT
                                        starting NUT
                                        Network UPS Tools upsmon 2.7.4
                                        kill: No such process
                                        UPS: SMART1500LCDT (master) (power value 1)
                                        Using power down flag file /etc/killpower
                                        Network UPS Tools - UPS driver controller 2.7.4
                                        Network UPS Tools - Generic HID driver 0.41 (2.7.4)
                                        USB communication driver 0.33
                                        Network UPS Tools upsd 2.7.4
                                        fopen /var/db/nut/upsd.pid: No such file or directory
                                        listening on ::1 port 3493
                                        listening on 127.0.0.1 port 3493
                                        Can't connect to UPS [SMART1500LCDT] (usbhid-ups-SMART1500LCDT): No such file or directory
                                        
                                        Broadcast Message from root@pfsense
                                                (no tty) at 0:56 EDT...
                                        
                                        Communications with UPS SMART1500LCDT lost
                                        
                                        No matching HID UPS found
                                        Driver failed to start (exit status=1)
                                        
                                        Broadcast Message from root@pfsense
                                                (no tty) at 0:56 EDT...
                                        
                                        UPS SMART1500LCDT is unavailable
                                        
                                        Jul 15 00:57:28 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:57:23 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:57:18 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:57:13 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:57:08 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:57:03 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:58 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:53 	upsmon 	13730 	UPS SMART1500LCDT is unavailable
                                        Jul 15 00:56:53 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:48 	upsmon 	13730 	Communications with UPS SMART1500LCDT lost
                                        Jul 15 00:56:48 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:48 	upsd 	14571 	User monuser@::1 logged into UPS [SMART1500LCDT]
                                        Jul 15 00:56:46 	upsd 	14571 	Startup successful
                                        Jul 15 00:56:46 	upsd 	14312 	Can't connect to UPS [SMART1500LCDT] (usbhid-ups-SMART1500LCDT): No such file or directory
                                        Jul 15 00:56:46 	upsd 	14312 	listening on 127.0.0.1 port 3493
                                        Jul 15 00:56:46 	upsd 	14312 	listening on ::1 port 3493
                                        Jul 15 00:56:45 	upsmon 	13178 	Startup successful
                                        Jul 15 00:56:45 	upsd 	76083 	Signal 15: exiting
                                        Jul 15 00:56:45 	upsd 	76083 	mainloop: Interrupted system call
                                        Jul 15 00:56:45 	upsd 	76083 	User monuser@::1 logged out from UPS [SMART1500LCDT]
                                        Jul 15 00:56:45 	upsmon 	75446 	Signal 15: exiting
                                        Jul 15 00:56:45 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:40 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:35 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:30 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:25 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:20 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:15 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:10 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:05 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:56:00 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:55 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:50 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:45 	upsmon 	75446 	UPS SMART1500LCDT is unavailable
                                        Jul 15 00:55:45 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:40 	upsmon 	75446 	Communications with UPS SMART1500LCDT lost
                                        Jul 15 00:55:40 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:40 	upsd 	76083 	User monuser@::1 logged into UPS [SMART1500LCDT]
                                        Jul 15 00:55:38 	upsd 	76083 	Startup successful
                                        Jul 15 00:55:38 	upsd 	75783 	Can't connect to UPS [SMART1500LCDT] (usbhid-ups-SMART1500LCDT): No such file or directory
                                        Jul 15 00:55:38 	upsd 	75783 	listening on 127.0.0.1 port 3493
                                        Jul 15 00:55:38 	upsd 	75783 	listening on ::1 port 3493
                                        Jul 15 00:55:37 	upsmon 	74829 	Startup successful
                                        Jul 15 00:55:35 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:30 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:25 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:19 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:14 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:13 	kernel 		device_attach: uhid0 attach returned 12
                                        Jul 15 00:55:13 	kernel 		uhid0: no report descriptor
                                        Jul 15 00:55:09 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:55:08 	kernel 		uhid0: <tripp 0="" 3="" lite="" tripp="" ups,="" class="" 0,="" rev="" 1.10="" 0.02,="" addr="">on usbus1
                                        Jul 15 00:55:04 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:54:59 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:54:54 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
                                        Jul 15 00:54:49 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected</tripp> 
                                        
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                                        • D
                                          dennypage
                                          last edited by Jul 15, 2017, 7:10 AM

                                          @f34rinc:

                                          Hello, I have a Tripp Lite Smart1500LCDT that I'm trying to use with NUT.  I have seen NUT connect to the UPS briefly a handful of times and will cycle between online \ offline.

                                          I have tried using the usbhid driver without any extra arguments and with settings found http://networkupstools.org/ddl/Tripp_Lite/SMART1500LCDT.html

                                          Hey f34rinc , seems like you've done some homework. Thanks!

                                          Going forward, the first thing I would recommend for testing is to get rid of everything in the advanced section, and ensure that you have rebooted before continuing diagnosis.

                                          Do you have confidence in the USB chipset on the mother board? Is it a recent MB? It appears that the UPS is on the other side of a bridge chip (expected), but I don't see it's identification in the usb dump. It's not an external hub is it?

                                          Also, how old is the UPS? If it's not recent, have you tried the tripplite driver?

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