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    NUT package (2.8.0 and below)

    Scheduled Pinned Locked Moved UPS Tools
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    • dennypageD
      dennypage
      last edited by

      Something is interfering with TCP connections between your pfSense instance and the Synology on the LAN. Usually this would be a firewall, but that doesn't seem the case here based on your answers. Best thing I can suggest is to run tcpdump on both, and see if you can at least identify the direction packets are being lost in.

      With regard to running an SMTP server in the LAN, I don't see an issue with this. You certainly don't want the SMTP server in the LAN exposed (tunneled) to the internet, but when used in conjunction with a an external server which handles the internet connections it is quite safe. I would consider it as a very common architecture.

      I myself use a Synology as the internal IMAP/SMTP server, with Postfix in the DMZ as the external server.

      4 1 Reply Last reply Reply Quote 0
      • B
        bdf0506
        last edited by

        @dennypage:

        bdf0506, can you please confirm that you haven't modified any of the system or nut scripts by hand? I will have a look at this, but it will be about a week before I can.

        Any chance you've had a chance to look at this? Config files were provided in a previous post. Thanks!

        1 Reply Last reply Reply Quote 0
        • dennypageD
          dennypage
          last edited by

          I have. The power kill logic is gone from the base os level. Still searching to find out when and why.

          1 Reply Last reply Reply Quote 0
          • B
            bdf0506
            last edited by

            @dennypage:

            I have. The power kill logic is gone from the base os level. Still searching to find out when and why.

            Ah, interesting. Sounds like it isn't an issue with my specific setup and it is a bug affecting anyone trying to use that functionality in the NUT package. Looking forward to seeing a fix for this whenever one can be found.

            1 Reply Last reply Reply Quote 0
            • dennypageD
              dennypage
              last edited by

              @bdf0506:

              Sounds like it isn't an issue with my specific setup and it is a bug affecting anyone trying to use that functionality in the NUT package.

              Correct.

              1 Reply Last reply Reply Quote 0
              • dennypageD
                dennypage
                last edited by

                Gertjan, Are you using link aggregation on pfSense or bonding on the Synology?

                @dennypage:

                Something is interfering with TCP connections between your pfSense instance and the Synology on the LAN.

                1 Reply Last reply Reply Quote 0
                • M
                  Mr. Jingles
                  last edited by

                  @dennypage:

                  Gertjan, Are you using link aggregation on pfSense or bonding on the Synology?

                  @dennypage:

                  Something is interfering with TCP connections between your pfSense instance and the Synology on the LAN.

                  Although you asked Gertjan this question, it triggered me, and yes, I had bonding on the Synology. I deleted the bond, and I think the problem is gone. I am looking, but sofar no more emails about connection lost and established.

                  I'll report back tomorrow, thank you  :-*

                  I was hoping this would also fix another problem I have with shared folder sync over VPN, but unfortunately not. I'll post a new thread for that (edit: it is here, in case you have a spare minute left and would be curious  ;D https://forum.pfsense.org/index.php?topic=132628.0).

                  6 and a half billion people know that they are stupid, agressive, lower life forms.

                  1 Reply Last reply Reply Quote 0
                  • dennypageD
                    dennypage
                    last edited by

                    @Mr.:

                    Although you asked Gertjan this question, it triggered me, and yes, I had bonding on the Synology. I deleted the bond, and I think the problem is gone. I am looking, but sofar no more emails about connection lost and established.

                    Yep, I addressed the wrong person. Sorry about that.

                    Anyway, it makes sense. You have a disagreement between the link aggregation group configuration on the Synology and the switch.

                    1 Reply Last reply Reply Quote 0
                    • M
                      Mr. Jingles
                      last edited by

                      @dennypage:

                      @Mr.:

                      Although you asked Gertjan this question, it triggered me, and yes, I had bonding on the Synology. I deleted the bond, and I think the problem is gone. I am looking, but sofar no more emails about connection lost and established.

                      Yep, I addressed the wrong person. Sorry about that.

                      Anyway, it makes sense. You have a disagreement between the link aggregation group configuration on the Synology and the switch.

                      The benefit of understanding networking. Thank you for your message  :-*

                      6 and a half billion people know that they are stupid, agressive, lower life forms.

                      1 Reply Last reply Reply Quote 0
                      • M
                        Mr. Jingles
                        last edited by

                        Too good to be true: I just got two  :-[

                        [quote]
                        Fri, 23 Jun 2017 23:33:30 +0200
                        Communications with UPS lost

                        Fri, 23 Jun 2017 23:33:35 +0200
                        Communications with UPS established

                        6 and a half billion people know that they are stupid, agressive, lower life forms.

                        1 Reply Last reply Reply Quote 0
                        • dennypageD
                          dennypage
                          last edited by

                          Suggest that you disable all lag/bonding for both pfSense and the Synology (don't forget to disable lag/lacp on the switch ports) and disconnect all but one cable to each system. Then check ping in both directions and confirm that there is no loss.

                          1 Reply Last reply Reply Quote 0
                          • F
                            f34rinc
                            last edited by

                            Hello, I have a Tripp Lite Smart1500LCDT that I'm trying to use with NUT.  I have seen NUT connect to the UPS briefly a handful of times and will cycle between online \ offline.

                            I have tried using the usbhid driver without any extra arguments and with settings found http://networkupstools.org/ddl/Tripp_Lite/SMART1500LCDT.html

                            [2.3.4-RELEASE][root@pfSense]/root:  cat /usr/local/etc/nut/ups.conf
user=root
[SMART1500LCDT]
driver=usbhid-ups
port=auto
battery.charge: 100
battery.charge.low: 10
battery.charge.warning: 30
battery.runtime:  10800
battery.type:  PbAC
battery.voltage: 0.0
battery.voltage.nominal: 24.0
device.mfr:  Tripp Lite
device.model:  TRIPP LITE UPS
device.type:  ups
driver.name:  usbhid-ups
driver.parameter.pollfreq:  30
driver.parameter.pollinterval:  2
driver.parameter.port:  auto
driver.parameter.productid: 3016
driver.version: 2.6.3
driver.version.data: TrippLite HID 0.6
driver.version.internal: 0.35
input.frequency: 5990.0
input.transfer.high: 150.0
input.transfer.low: 92.0
input.voltage: 0.0
input.voltage.nominal: 120
output.current: 0.00
output.frequency: 5990.0
output.frequency.nominal: 60
output.voltage: 0.0
output.voltage.nominal: 120
ups.beeper.status: disabled
ups.delay.shutdown: 20
ups.delay.start: 30
ups.load: 0
ups.mfr: Tripp Lite
ups.model: TRIPP LITE UPS
ups.power: 0.0
ups.power.nominal: 1500
ups.productid: 3016
ups.status: OL
ups.timer.reboot: 65535
ups.timer.shutdown: 65535
ups.timer.start: 65535
ups.vendorid: 09ae
ups.watchdog.status: 0
#CMD:beeper.disable
#CMD:beeper.enable
#CMD:beeper.mute
#CMD:beeper.off
#CMD:beeper.on
#CMD:load.off
#CMD:load.off.delay
#CMD:load.on
#CMD:load.on.delay
#CMD:reset.watchdog
#CMD:shutdown.reboot
#CMD:shutdown.return
#CMD:shutdown.stayoff
#CMD:shutdown.stop
#RW:battery.charge.low:STRING
#RW:input.transfer.high:STRING
#RW:input.transfer.low:STRING
#RW:ups.delay.shutdown:STRING
#RW:ups.delay.start:STRING

                            [2.3.4-RELEASE][root@pfSense]/root: cat /usr/local/etc/nut/upsd.conf
LISTEN 127.0.0.1
LISTEN ::1

                            [2.3.4-RELEASE][root@pfSense]/root: cat /usr/local/etc/nut/upsmon.conf
MONITOR SMART1500LCDT 1 monuser 3b3e3a783e68ff21be0b master
SHUTDOWNCMD "/sbin/shutdown -p +0"
POWERDOWNFLAG /etc/killpower

                            [2.3.4-RELEASE][root@pfsense]/root: usbconfig dump_device_desc
ugen0.1: <ehci root="" hub="" intel="">at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0200
  bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0001
  bMaxPacketSize0 = 0x0040
  idVendor = 0x0000
  idProduct = 0x0000
  bcdDevice = 0x0100
  iManufacturer = 0x0001  <intel>iProduct = 0x0002  <ehci root="" hub="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001

ugen1.1: <ehci root="" hub="" intel="">at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0200
  bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0001
  bMaxPacketSize0 = 0x0040
  idVendor = 0x0000
  idProduct = 0x0000
  bcdDevice = 0x0100
  iManufacturer = 0x0001  <intel>iProduct = 0x0002  <ehci root="" hub="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001

ugen0.2: <product 0x0020="" vendor="" 0x8087="">at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0200
  bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0001
  bMaxPacketSize0 = 0x0040
  idVendor = 0x8087
  idProduct = 0x0020
  bcdDevice = 0x0000
  iManufacturer = 0x0000  <no string="">iProduct = 0x0000  <no string="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001

ugen1.2: <product 0x0020="" vendor="" 0x8087="">at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0200
  bDeviceClass = 0x0009  <hub>bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0001
  bMaxPacketSize0 = 0x0040
  idVendor = 0x8087
  idProduct = 0x0020
  bcdDevice = 0x0000
  iManufacturer = 0x0000  <no string="">iProduct = 0x0000  <no string="">iSerialNumber = 0x0000  <no string="">bNumConfigurations = 0x0001

ugen1.3: <tripp lite="" ups="" tripp="">at usbus1, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (100mA)

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0110
  bDeviceClass = 0x0000  <probed by="" interface="" class="">bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0000
  bMaxPacketSize0 = 0x0008
  idVendor = 0x09ae
  idProduct = 0x3016
  bcdDevice = 0x0002
  iManufacturer = 0x0003  <tripp lite="">iProduct = 0x0001  <tripp lite="" ups="">iSerialNumber = 0x0005  <retrieving string="" failed="">bNumConfigurations = 0x0001</retrieving></tripp></tripp></probed></tripp></no></no></no></hub></product></no></no></no></hub></product></no></ehci></intel></hub></ehci></no></ehci></intel></hub></ehci> 

                            [2.3.4-RELEASE][root@pfsense]/root: service devd restart
Stopping devd.
Waiting for PIDS: 9885.
Starting devd.
[2.3.4-RELEASE][root@pfsense]/root: /usr/local/etc/rc.d/nut.sh restart
stopping NUT
starting NUT
Network UPS Tools upsmon 2.7.4
kill: No such process
UPS: SMART1500LCDT (master) (power value 1)
Using power down flag file /etc/killpower
Network UPS Tools - UPS driver controller 2.7.4
Network UPS Tools - Generic HID driver 0.41 (2.7.4)
USB communication driver 0.33
Network UPS Tools upsd 2.7.4
fopen /var/db/nut/upsd.pid: No such file or directory
listening on ::1 port 3493
listening on 127.0.0.1 port 3493
Can't connect to UPS [SMART1500LCDT] (usbhid-ups-SMART1500LCDT): No such file or directory

Broadcast Message from root@pfsense
        (no tty) at 0:56 EDT...

Communications with UPS SMART1500LCDT lost

No matching HID UPS found
Driver failed to start (exit status=1)

Broadcast Message from root@pfsense
        (no tty) at 0:56 EDT...

UPS SMART1500LCDT is unavailable

                            Jul 15 00:57:28 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:57:23 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:57:18 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:57:13 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:57:08 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:57:03 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:58 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:53 	upsmon 	13730 	UPS SMART1500LCDT is unavailable
Jul 15 00:56:53 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:48 	upsmon 	13730 	Communications with UPS SMART1500LCDT lost
Jul 15 00:56:48 	upsmon 	13730 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:48 	upsd 	14571 	User monuser@::1 logged into UPS [SMART1500LCDT]
Jul 15 00:56:46 	upsd 	14571 	Startup successful
Jul 15 00:56:46 	upsd 	14312 	Can't connect to UPS [SMART1500LCDT] (usbhid-ups-SMART1500LCDT): No such file or directory
Jul 15 00:56:46 	upsd 	14312 	listening on 127.0.0.1 port 3493
Jul 15 00:56:46 	upsd 	14312 	listening on ::1 port 3493
Jul 15 00:56:45 	upsmon 	13178 	Startup successful
Jul 15 00:56:45 	upsd 	76083 	Signal 15: exiting
Jul 15 00:56:45 	upsd 	76083 	mainloop: Interrupted system call
Jul 15 00:56:45 	upsd 	76083 	User monuser@::1 logged out from UPS [SMART1500LCDT]
Jul 15 00:56:45 	upsmon 	75446 	Signal 15: exiting
Jul 15 00:56:45 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:40 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:35 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:30 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:25 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:20 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:15 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:10 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:05 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:56:00 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:55 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:50 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:45 	upsmon 	75446 	UPS SMART1500LCDT is unavailable
Jul 15 00:55:45 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:40 	upsmon 	75446 	Communications with UPS SMART1500LCDT lost
Jul 15 00:55:40 	upsmon 	75446 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:40 	upsd 	76083 	User monuser@::1 logged into UPS [SMART1500LCDT]
Jul 15 00:55:38 	upsd 	76083 	Startup successful
Jul 15 00:55:38 	upsd 	75783 	Can't connect to UPS [SMART1500LCDT] (usbhid-ups-SMART1500LCDT): No such file or directory
Jul 15 00:55:38 	upsd 	75783 	listening on 127.0.0.1 port 3493
Jul 15 00:55:38 	upsd 	75783 	listening on ::1 port 3493
Jul 15 00:55:37 	upsmon 	74829 	Startup successful
Jul 15 00:55:35 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:30 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:25 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:19 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:14 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:13 	kernel 		device_attach: uhid0 attach returned 12
Jul 15 00:55:13 	kernel 		uhid0: no report descriptor
Jul 15 00:55:09 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:55:08 	kernel 		uhid0: <tripp 0="" 3="" lite="" tripp="" ups,="" class="" 0,="" rev="" 1.10="" 0.02,="" addr="">on usbus1
Jul 15 00:55:04 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:54:59 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:54:54 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected
Jul 15 00:54:49 	upsmon 	4012 	Poll UPS [SMART1500LCDT] failed - Driver not connected</tripp>
                            1 Reply Last reply Reply Quote 0
                            • dennypageD
                              dennypage
                              last edited by

                              @f34rinc:

                              Hello, I have a Tripp Lite Smart1500LCDT that I'm trying to use with NUT.  I have seen NUT connect to the UPS briefly a handful of times and will cycle between online \ offline.

                              I have tried using the usbhid driver without any extra arguments and with settings found http://networkupstools.org/ddl/Tripp_Lite/SMART1500LCDT.html

                              Hey f34rinc , seems like you've done some homework. Thanks!

                              Going forward, the first thing I would recommend for testing is to get rid of everything in the advanced section, and ensure that you have rebooted before continuing diagnosis.

                              Do you have confidence in the USB chipset on the mother board? Is it a recent MB? It appears that the UPS is on the other side of a bridge chip (expected), but I don't see it's identification in the usb dump. It's not an external hub is it?

                              Also, how old is the UPS? If it's not recent, have you tried the tripplite driver?

                              1 Reply Last reply Reply Quote 0
                              • B
                                bulldog5
                                last edited by

                                Hi, I'm running a Cyberpower UPS, and getting random email notifications saying LOWBATT, I have NUT running as the master on my pfsense box, with the UPS connected directly via USB.  I'm sitting at 100% battery charged and UPS load around 65%.  I verified this is reported from the actual LCD screen on the UPS, and uspsc  command.  Why is NUT thinking the BATT is low, when its not even on BATT, and its reporting 100% charged?

                                1 Reply Last reply Reply Quote 0
                                • F
                                  f34rinc
                                  last edited by

                                  @dennypage:

                                  Do you have confidence in the USB chipset on the mother board? Is it a recent MB? I don't see it's identification in the usb dump. It's not an external hub is it?
                                  Also, how old is the UPS? If it's not recent, have you tried the tripplite driver?

                                  I do not have confidence in the USB chipset the box is a Leonovo M90 3246-A2U from 2010 and I was able to find it uses Platform Controller Hub (PCH) for PCI, ethernet and USB.  I've also switched between the USB 2 and USB 3 ports, different cables.  I can only get usbconfig to show TRIPP LITE UPS Tripp Lite.

                                  No external USB hub (eww)

                                  I just purchased the UPS July 2017

                                  I do plan to get new hardware in the next year or possibly sooner, I dont know if it would be worth it to try and get a PCI\PCIe usb card with a better chipset.

                                  1 Reply Last reply Reply Quote 0
                                  • dennypageD
                                    dennypage
                                    last edited by

                                    @bulldog5:

                                    Hi, I'm running a Cyberpower UPS, and getting random email notifications saying LOWBATT

                                    I've had a couple of Cyberpowers. I found them to be a bit flakey, particularly when the battery needs replacing. It could be happening when the unit does its short self test. I would perform a self test, followed by a runtime calibration to check the battery.

                                    1 Reply Last reply Reply Quote 0
                                    • dennypageD
                                      dennypage
                                      last edited by

                                      @f34rinc:

                                      I do not have confidence in the USB chipset the box is a Leonovo M90 3246-A2U from 2010 and I was able to find it uses Platform Controller Hub (PCH) for PCI, ethernet and USB.  I've also switched between the USB 2 and USB 3 ports, different cables.  I can only get usbconfig to show TRIPP LITE UPS Tripp Lite.

                                      No external USB hub (eww)

                                      Normally I would recommend against an external hub, but in this case it's worth a try to test with an external (powered) hub because it will be a different bridge chip.

                                      1 Reply Last reply Reply Quote 0
                                      • F
                                        f34rinc
                                        last edited by

                                        @dennypage:

                                        Normally I would recommend against an external hub, but in this case it's worth a try to test with an external (powered) hub because it will be a different bridge chip.

                                        Thanks, is there a certain bridge chip manufacture I should try or avoid ?

                                        1 Reply Last reply Reply Quote 0
                                        • dennypageD
                                          dennypage
                                          last edited by

                                          @f34rinc:

                                          Thanks, is there a certain bridge chip manufacture I should try or avoid ?

                                          Sorry, I'm not knowledgeable enough to make a recommendation.

                                          1 Reply Last reply Reply Quote 0
                                          • B
                                            bulldog5
                                            last edited by

                                            @dennypage:

                                            @f34rinc:

                                            I do not have confidence in the USB chipset the box is a Leonovo M90 3246-A2U from 2010 and I was able to find it uses Platform Controller Hub (PCH) for PCI, ethernet and USB.  I've also switched between the USB 2 and USB 3 ports, different cables.  I can only get usbconfig to show TRIPP LITE UPS Tripp Lite.

                                            No external USB hub (eww)

                                            Normally I would recommend against an external hub, but in this case it's worth a try to test with an external (powered) hub because it will be a different bridge chip.

                                            I'm trying to figure out how to do this?  Its connected directly to pfSense with just NUT. Is there a upsc command to imitate a selftest?  The units not even a year old =(

                                            1 Reply Last reply Reply Quote 0
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