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    Just moved from the UK to China - problems

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    78 Posts 11 Posters 11.0k Views
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    • W
      Waqar.UK
      last edited by

      Nobody can help me please?

      1 Reply Last reply Reply Quote 0
      • JKnottJ
        JKnott
        last edited by

        @Waqar.UK:

        Nobody can help me please?

        Maybe we're having difficulty understanding what your problem is.  For example:

        I have tried to connect qotom box via its HDMI output to a full HD TV which says
        "no signal". Powered down via the round off button on the qotom, no signal seen on TV.

        Does that mean the TV is getting no signal from the qotom (whatever that is) box?  Or the box is not getting a signal?  What happens if you connect that box directly to your internet connection, without going through pfSense?

        PfSense running on Qotom mini PC
        i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
        UniFi AC-Lite access point

        I haven't lost my mind. It's around here...somewhere...

        1 Reply Last reply Reply Quote 0
        • ?
          Guest
          last edited by

          The Qotom is the box pfSense is running on.

          Assuming you can see the shell output from pfSense as it boots, if you get to the shell menu and login it should give you the IP addresses of both the WAN and the LAN interface, does it?

          Edit…

          That should read login and get to the shell menu.  ;)

          1 Reply Last reply Reply Quote 0
          • B
            belt9
            last edited by

            on the screenshot you posted, clock WAN then post a screenshot of what your settings are there.

            1 Reply Last reply Reply Quote 0
            • W
              Waqar.UK
              last edited by

              @marjohn56:

              The Qotom is the box pfSense is running on.

              Assuming you can see the shell output from pfSense as it boots, if you get to the shell menu and login it should give you the IP addresses of both the WAN and the LAN interface, does it?

              Edit…

              That should read login and get to the shell menu.  ;)

              I tried auto recognition of interfaces, /I get iG0 = wan and iG1 = wan. Both have no IP from console.
              Also I cannot log onto the web interface now.

              1 Reply Last reply Reply Quote 0
              • W
                Waqar.UK
                last edited by

                @JKnott:

                @Waqar.UK:

                Nobody can help me please?

                Maybe we're having difficulty understanding what your problem is.  For example:

                I have tried to connect qotom box via its HDMI output to a full HD TV which says
                "no signal". Powered down via the round off button on the qotom, no signal seen on TV.

                Does that mean the TV is getting no signal from the qotom (whatever that is) box?  Or the box is not getting a signal?  What happens if you connect that box directly to your internet connection, without going through pfSense?

                The TV is now seeing the HDMI output from my pfsense box.

                1 Reply Last reply Reply Quote 0
                • D
                  doktornotor Banned
                  last edited by

                  Yeah that's wonderful. Perhaps draw some network diagram, completely failed to understand your description in the first post.

                  1 Reply Last reply Reply Quote 0
                  • W
                    Waqar.UK
                    last edited by

                    I have the qotom box with the Ethernet ports facing towards me. First port is on the left hand side (same side as red hard drive and yellow power light).

                    Internet Ethernet cable-> qotom first Ethernet port on left hand side is seen in shell menu as iG0 as my wan port when I chose auto recognition -> most right hand side port I have chosen as my lan so in shell menu iG1 - > connected to Ethernet port of my Win 7 64 laptop.

                    When I type in any browser 192.168.1.1, I used to get the web interface. Now no more web interface since I tried to re -recognise my wan and lan ports.
                    I have backed up my previous config file when my qotom box was working back home in London.

                    1 Reply Last reply Reply Quote 0
                    • W
                      Waqar.UK
                      last edited by

                      @belt9:

                      on the screenshot you posted, clock WAN then post a screenshot of what your settings are there.

                      Since trying to re - recognise my wan port, I cannot get to a web interface anymore.

                      1 Reply Last reply Reply Quote 0
                      • GertjanG
                        Gertjan
                        last edited by

                        HDMI ??
                        What ports (NICS ?)  ?
                        This guy https://forum.pfsense.org/index.php?topic=137702.0 also struggles with the same device  …

                        How are you sure that what you think the LAN is, is really the LAN port.
                        And WAN ?
                        The rest will be OPT1 and OPT2.

                        Remember, we have only your words - nothing to test, no images.

                        No "help me" PM's please. Use the forum, the community will thank you.
                        Edit : and where are the logs ??

                        1 Reply Last reply Reply Quote 0
                        • W
                          Waqar.UK
                          last edited by

                          @Gertjan:

                          HDMI ??
                          What ports (NICS ?)  ?
                          This guy https://forum.pfsense.org/index.php?topic=137702.0 also struggles with the same device  …

                          How are you sure that what you think the LAN is, is really the LAN port.
                          And WAN ?
                          The rest will be OPT1 and OPT2.

                          Remember, we have only your words - nothing to test, no images.

                          I am using the HDMI port on the qotom to output to  HD TV.
                          I have installed pfsense on this machine while back home, it worked perfectly. I remembered which was LAN and the other was WAN. Yes, others will be OPT1 and OPT2.

                          1 Reply Last reply Reply Quote 0
                          • ?
                            Guest
                            last edited by

                            What pfSense version are you running? When was the last snapshot update carried out?

                            1 Reply Last reply Reply Quote 0
                            • GertjanG
                              Gertjan
                              last edited by

                              @Waqar.UK:

                              I have installed pfsense on this machine while back home, it worked perfectly. I remembered which was LAN and the other was WAN. Yes, others will be OPT1 and OPT2.

                              So, it works.
                              You shut it down - put it in a box, put it out of the box, hooked it up and … interfaces are lost.
                              Without no more info : that's not a software issue. More a hardware (power ?)  issue.
                              LAN would be up right away. WAN would be different, because more "ISP" related.

                              If the situation exists that because WAN is down, LAN is also down then your setup was broken to begin with.

                              What about resetting it ? Use the console access - assign a LAN - FIND the LAN port (it will give you an IP etc - you can access the GUI on it) and then setup your WAN, etc.

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

                              1 Reply Last reply Reply Quote 0
                              • W
                                Waqar.UK
                                last edited by

                                @marjohn56:

                                What pfSense version are you running? When was the last snapshot update carried out?

                                Latest stable version.

                                1 Reply Last reply Reply Quote 0
                                • W
                                  Waqar.UK
                                  last edited by

                                  @Gertjan:

                                  @Waqar.UK:

                                  I have installed pfsense on this machine while back home, it worked perfectly. I remembered which was LAN and the other was WAN. Yes, others will be OPT1 and OPT2.

                                  So, it works.
                                  You shut it down - put it in a box, put it out of the box, hooked it up and … interfaces are lost.
                                  Without no more info : that's not a software issue. More a hardware (power ?)  issue.
                                  LAN would be up right away. WAN would be different, because more "ISP" related.

                                  If the situation exists that because WAN is down, LAN is also down then your setup was broken to begin with.

                                  What about resetting it ? Use the console access - assign a LAN - FIND the LAN port (it will give you an IP etc - you can access the GUI on it) and then setup your WAN, etc.

                                  I will try again to get a LAN IP.
                                  I will use choose a for auto detection.
                                  How do I setup a WAN within the GUI?

                                  1 Reply Last reply Reply Quote 0
                                  • ?
                                    Guest
                                    last edited by

                                    Oh Dear….

                                    Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                                    1 Reply Last reply Reply Quote 0
                                    • W
                                      Waqar.UK
                                      last edited by

                                      @marjohn56:

                                      Oh Dear….

                                      Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                                      Hello marjohn56,

                                      sorry to be a pain, I am trying to follow your instructions, now I cannot even see the console via HDMI. The cable works between my laptop and TV.

                                      1 Reply Last reply Reply Quote 0
                                      • ?
                                        Guest
                                        last edited by

                                        @Waqar.UK:

                                        @marjohn56:

                                        Oh Dear….

                                        Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                                        Hello marjohn56,

                                        sorry to be a pain, I am trying to follow your instructions, now I cannot even see the console via HDMI. The cable works between my laptop and TV.

                                        O.K. Power off the Qotom, unplug it!

                                        Next remove the HDMI cable from the laptop and plug it into the Qotom,  power on the Qotom - watch the screen…..

                                        Do you see anything?

                                        If the answer is yes, then tell us what you see. If the answer is no, then the Qotom is borked.

                                        1 Reply Last reply Reply Quote 0
                                        • W
                                          Waqar.UK
                                          last edited by

                                          @marjohn56:

                                          @Waqar.UK:

                                          @marjohn56:

                                          Oh Dear….

                                          Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                                          Hello marjohn56,

                                          sorry to be a pain, I am trying to follow your instructions, now I cannot even see the console via HDMI. The cable works between my laptop and TV.

                                          O.K. Power off the Qotom, unplug it!

                                          Next remove the HDMI cable from the laptop and plug it into the Qotom,  power on the Qotom - watch the screen…..

                                          Do you see anything?

                                          If the answer is yes, then tell us what you see. If the answer is no, then the Qotom is borked.

                                          Yes, I see console now, after leaving it off for a few minutes:
                                          WAN (wan) -> igb0 ->
                                          LAN (lan) -> igb1 ->

                                          1 Reply Last reply Reply Quote 0
                                          • ?
                                            Guest
                                            last edited by

                                            What is the ip address given for the LAN?

                                            1 Reply Last reply Reply Quote 0
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