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    Just moved from the UK to China - problems

    Problems Installing or Upgrading pfSense Software
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    • W
      Waqar.UK
      last edited by

      @JKnott:

      @Waqar.UK:

      Nobody can help me please?

      Maybe we're having difficulty understanding what your problem is.  For example:

      I have tried to connect qotom box via its HDMI output to a full HD TV which says
      "no signal". Powered down via the round off button on the qotom, no signal seen on TV.

      Does that mean the TV is getting no signal from the qotom (whatever that is) box?  Or the box is not getting a signal?  What happens if you connect that box directly to your internet connection, without going through pfSense?

      The TV is now seeing the HDMI output from my pfsense box.

      1 Reply Last reply Reply Quote 0
      • D
        doktornotor Banned
        last edited by

        Yeah that's wonderful. Perhaps draw some network diagram, completely failed to understand your description in the first post.

        1 Reply Last reply Reply Quote 0
        • W
          Waqar.UK
          last edited by

          I have the qotom box with the Ethernet ports facing towards me. First port is on the left hand side (same side as red hard drive and yellow power light).

          Internet Ethernet cable-> qotom first Ethernet port on left hand side is seen in shell menu as iG0 as my wan port when I chose auto recognition -> most right hand side port I have chosen as my lan so in shell menu iG1 - > connected to Ethernet port of my Win 7 64 laptop.

          When I type in any browser 192.168.1.1, I used to get the web interface. Now no more web interface since I tried to re -recognise my wan and lan ports.
          I have backed up my previous config file when my qotom box was working back home in London.

          1 Reply Last reply Reply Quote 0
          • W
            Waqar.UK
            last edited by

            @belt9:

            on the screenshot you posted, clock WAN then post a screenshot of what your settings are there.

            Since trying to re - recognise my wan port, I cannot get to a web interface anymore.

            1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan
              last edited by

              HDMI ??
              What ports (NICS ?)  ?
              This guy https://forum.pfsense.org/index.php?topic=137702.0 also struggles with the same device  …

              How are you sure that what you think the LAN is, is really the LAN port.
              And WAN ?
              The rest will be OPT1 and OPT2.

              Remember, we have only your words - nothing to test, no images.

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              1 Reply Last reply Reply Quote 0
              • W
                Waqar.UK
                last edited by

                @Gertjan:

                HDMI ??
                What ports (NICS ?)  ?
                This guy https://forum.pfsense.org/index.php?topic=137702.0 also struggles with the same device  …

                How are you sure that what you think the LAN is, is really the LAN port.
                And WAN ?
                The rest will be OPT1 and OPT2.

                Remember, we have only your words - nothing to test, no images.

                I am using the HDMI port on the qotom to output to  HD TV.
                I have installed pfsense on this machine while back home, it worked perfectly. I remembered which was LAN and the other was WAN. Yes, others will be OPT1 and OPT2.

                1 Reply Last reply Reply Quote 0
                • ?
                  Guest
                  last edited by

                  What pfSense version are you running? When was the last snapshot update carried out?

                  1 Reply Last reply Reply Quote 0
                  • GertjanG
                    Gertjan
                    last edited by

                    @Waqar.UK:

                    I have installed pfsense on this machine while back home, it worked perfectly. I remembered which was LAN and the other was WAN. Yes, others will be OPT1 and OPT2.

                    So, it works.
                    You shut it down - put it in a box, put it out of the box, hooked it up and … interfaces are lost.
                    Without no more info : that's not a software issue. More a hardware (power ?)  issue.
                    LAN would be up right away. WAN would be different, because more "ISP" related.

                    If the situation exists that because WAN is down, LAN is also down then your setup was broken to begin with.

                    What about resetting it ? Use the console access - assign a LAN - FIND the LAN port (it will give you an IP etc - you can access the GUI on it) and then setup your WAN, etc.

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    1 Reply Last reply Reply Quote 0
                    • W
                      Waqar.UK
                      last edited by

                      @marjohn56:

                      What pfSense version are you running? When was the last snapshot update carried out?

                      Latest stable version.

                      1 Reply Last reply Reply Quote 0
                      • W
                        Waqar.UK
                        last edited by

                        @Gertjan:

                        @Waqar.UK:

                        I have installed pfsense on this machine while back home, it worked perfectly. I remembered which was LAN and the other was WAN. Yes, others will be OPT1 and OPT2.

                        So, it works.
                        You shut it down - put it in a box, put it out of the box, hooked it up and … interfaces are lost.
                        Without no more info : that's not a software issue. More a hardware (power ?)  issue.
                        LAN would be up right away. WAN would be different, because more "ISP" related.

                        If the situation exists that because WAN is down, LAN is also down then your setup was broken to begin with.

                        What about resetting it ? Use the console access - assign a LAN - FIND the LAN port (it will give you an IP etc - you can access the GUI on it) and then setup your WAN, etc.

                        I will try again to get a LAN IP.
                        I will use choose a for auto detection.
                        How do I setup a WAN within the GUI?

                        1 Reply Last reply Reply Quote 0
                        • ?
                          Guest
                          last edited by

                          Oh Dear….

                          Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                          1 Reply Last reply Reply Quote 0
                          • W
                            Waqar.UK
                            last edited by

                            @marjohn56:

                            Oh Dear….

                            Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                            Hello marjohn56,

                            sorry to be a pain, I am trying to follow your instructions, now I cannot even see the console via HDMI. The cable works between my laptop and TV.

                            1 Reply Last reply Reply Quote 0
                            • ?
                              Guest
                              last edited by

                              @Waqar.UK:

                              @marjohn56:

                              Oh Dear….

                              Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                              Hello marjohn56,

                              sorry to be a pain, I am trying to follow your instructions, now I cannot even see the console via HDMI. The cable works between my laptop and TV.

                              O.K. Power off the Qotom, unplug it!

                              Next remove the HDMI cable from the laptop and plug it into the Qotom,  power on the Qotom - watch the screen…..

                              Do you see anything?

                              If the answer is yes, then tell us what you see. If the answer is no, then the Qotom is borked.

                              1 Reply Last reply Reply Quote 0
                              • W
                                Waqar.UK
                                last edited by

                                @marjohn56:

                                @Waqar.UK:

                                @marjohn56:

                                Oh Dear….

                                Basics, first things first. In the shell set the Interfaces correctly, until those are correct you are never going to get anywhere. Once you have a valid LAN connection/configuration, then you can use the web interface to set it the rest up.

                                Hello marjohn56,

                                sorry to be a pain, I am trying to follow your instructions, now I cannot even see the console via HDMI. The cable works between my laptop and TV.

                                O.K. Power off the Qotom, unplug it!

                                Next remove the HDMI cable from the laptop and plug it into the Qotom,  power on the Qotom - watch the screen…..

                                Do you see anything?

                                If the answer is yes, then tell us what you see. If the answer is no, then the Qotom is borked.

                                Yes, I see console now, after leaving it off for a few minutes:
                                WAN (wan) -> igb0 ->
                                LAN (lan) -> igb1 ->

                                1 Reply Last reply Reply Quote 0
                                • ?
                                  Guest
                                  last edited by

                                  What is the ip address given for the LAN?

                                  1 Reply Last reply Reply Quote 0
                                  • W
                                    Waqar.UK
                                    last edited by

                                    @marjohn56:

                                    What is the ip address given for the LAN?

                                    LAN IP is:  https://192.168.1.1

                                    LAN  (up green arrow)  1000baseT <full-duplex>  192.168.1.1  both green and yellow LEDs yare lit.

                                    My Internet Ethernet is plugged into the ancient tp link router, when I un plug it and put it into my Ethernet port that I have designated as a WAN igb0 only the yellow LED lights up.</full-duplex>

                                    1 Reply Last reply Reply Quote 0
                                    • D
                                      doktornotor Banned
                                      last edited by

                                      ZOMG. At the interfaces autodetection, get ALL cables unplugged. Let it probe for WAN. Plug in the cable to what you think is your WAN. Does it get an IP lease? If not, plug in the cable in what you think is your LAN.

                                      1 Reply Last reply Reply Quote 0
                                      • ?
                                        Guest
                                        last edited by

                                        Progress…

                                        Now, goto your laptop and set a STATIC ip address on the lan of 192.168.1.50. Mask 255.255
                                        255.0. Gateway should he .1 but it's not important at this point. Now open a cms prompt and if Windows then ping 192.168.1.1 -t and connect a cat cable between the laptop and qotom, if you see a response you vs found the lan, if not.move to the next port until you find a response. Once you have a response you can then browse to offense and set the rest up.

                                        1 Reply Last reply Reply Quote 0
                                        • W
                                          Waqar.UK
                                          last edited by

                                          I am getting:

                                          Microsoft Windows [Version 6.1.7601]
                                          Copyright © 2009 Microsoft Corporation.  All rights reserved.

                                          C:\Windows\system32>ping 192.168.1.1 -t

                                          Pinging 192.168.1.1 with 32 bytes of data:
                                          Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

                                          again and again

                                          1 Reply Last reply Reply Quote 0
                                          • W
                                            Waqar.UK
                                            last edited by

                                            @doktornotor:

                                            ZOMG. At the interfaces autodetection, get ALL cables unplugged. Let it probe for WAN. Plug in the cable to what you think is your WAN. Does it get an IP lease? If not, plug in the cable in what you think is your LAN.

                                            I have tried that, only the LAN is recognised, the WAN only flashes orange.

                                            1 Reply Last reply Reply Quote 0
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