SG-2220 Boot Issue (No Console)
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I was just informed that the RMA was approved. I'm glad we confirmed the issue. Please coordinate with our support the rest of RMA process.
Thank you!
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I'm very happy to say that Netgate replaced the motherboard in my device and it's working like new! :D
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Thanks for the follow up! :)
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My SG-2220 just failed with the same symptoms. Reaching out to support.
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My SG-2220 just died with the same symptoms. One minute everything was fine, then it just stopped and everything was lit up like a Christmas tree. I cannot communicate with the box using the console cable. I will be contacting Netgate to see what my options are.
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Sorry, forgot to do a follow up post earlier…
As with the original poster, Netgate resolved my issue by replacing the board.
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i have the same box. did you perform the firmware update to fix the processor bug?
if i remember right because of the bug didn't they extended the warranty of this device as well?
i do NOT look forward to the day i have to replace this box. it has been 100% reliable until i did the 2.4 beta upgrades and it disabled the network ports…
the 2 port minnowboard will probably be my next replacement device from Netgate when that day comes
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My 2220 just died the exact same way. I'm really hopeful that support can replace it and do so asap. Now I need to scramble to find something I can put pfSense on so I have internet until they do…
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My SG-2220 just died today too, around 12:00 PM EDT. Solid green network LEDS and solid orange LED. No console output or anything. I wonder if the date had anything to do with it? I'm going to contact support as well.
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Mine just died in exactly the same manner as well….argh! Hopefully support can help out here
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Count one more SG-2220 that just died in exactly the same way. They appear to have a serious issue that is not just an isolated occurrence or two.
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Contact our support. C2000 series has a known issue and we offer an extended warranty because of it. Please contact our support so they can diagnose. https://customercare.netgate.com/
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just curious for those that have failed. before they failed obviously. did you apply the netgate coreboot upgrades?
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I have the same problem. My SG-2220 served well since 2015 and I am sorry to see it bricked in this state. I have ordered a new SG-1000 to replace it. I am curious if I can use my saved XML configuration for my various VPN setups or if I will need to manually reconfigure from scratch? No biggie either way as I know what needs to get done, but the saved XML from the SG-2220 would be a time saver.
Thank you for developing such a cool product!
–Christopher
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Yes, you will be able to restore the XML from 2220. My only concern is about your requirements, SG-1000 has lower specs than SG-2220 so you might not be happy with the performance. What kind of internet speeds do you have?
Also, please contact our support so they can see what's going on with 2220. https://go.netgate.com/support/login
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My internet speed is nothing to write home about: 47.9Mbps download, 5.52Mbps upload via AT&T service and test results.
So to confirm: I will be able to use my SG-2220 XML for the SG-1000?
Thanks!
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SG-1000 will handle that without issues. Yes for XML, but do let us know if you encounter any issues.
Thanks!
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@bcruze Yes, I previously applied the coreboot upgrade via pfSense GUI, then power cycled all pfSense firewalls. Unfortunately one of the upgraded SG-2220 failed to boot with the same behavior as OP. Netgate support took back the failed hardware and replaced the entire board under extended warranty.
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I'm having a similar issue, my lights all turn solid green with no response of any kind. Has anyone had this occur?
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@ltl_off Can you open a ticket at https://go.netgate.com Thanks!
